Austin Shemon | Page 39

Wes was great and as a sales representative, he was the "face" of MB of Hagerstown. Wes was courteous, expeditious, low-pressure, and genuine in our car-buying experience. We trusted him and felt that he "face" of MB of Hagerstown. Wes was courteous, expeditious, low-pressure, and genuine in our car-buying experience. We trusted him and felt that he was not patronizing toward us or just trying to sell us a car, but he was sincere in the quality of the product and in our interest in purchasing it. Thank you, Wes...and to Austin Shemon, the Finance Director, who was also personable and sincere and made the paperwork part of the car-buing experience go smoothly. More

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Excellent experience! I would highly recommend this dealer to others! Both Barry London and Austin Shemon were knowledgeable and a pleasure to work with. This is our 2ND purchase from Mercedes Benz of dealer to others! Both Barry London and Austin Shemon were knowledgeable and a pleasure to work with. This is our 2ND purchase from Mercedes Benz of Hagerstown and won't be our last! More

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My husband and I were looking for a Certified Pre-Owned car and it had to look new. We drove to Mercedes-Benz of Hagerstown - just to take a look - we were impressed. As we were browsing, a friendly, smi car and it had to look new. We drove to Mercedes-Benz of Hagerstown - just to take a look - we were impressed. As we were browsing, a friendly, smiling, kwowledgeable, Sales Consultant, named Mike Lavrenchik, offered his assistance. I was driving the cutest C300 sport sedan within half an hour of arriving on the Mercedes-Benz car lot with Mike in the front seat and my husband in the back seat. I liked the drive and so did my husband. After Mike telling us all the advantages of this car such as: a free loaner car when needed, three months of free SiriusXM, the car expectancy of 400,000 miles - we needed just one day to think about the purchase. Meanwhile, the next day Mike being the hands-on person he is, emailed us saying he would be happy to inquire about other cars for us if we were not sold on the C300. We decided to purchase the cute C300 sport sedan from Mike, the man with the warm smile and professional car advice. Mike emailed us again the following day thanking us for purchasing our car and telling us, "everyone at Mercedes-Benz of Hagerstown realizes our satisfaction is the key to their future." Mike sealed our deal with a delicious box of Mercedes-Benz chocolate candy and the assurance he would be available personally when needed - just call 866-508-8690. We drove to Mercedes-Benz on a Friday to purchase the C300 not knowing Mike was off that day. A gentleman we had never met named, Andre Taylor, Sales and Leasing Consultant, located the C300 and told us Mike would be in touch with us the next day, Saturday. Andre's unexpected help showed us this is a team-oriented business. Mike introduced us to Austin Shemon, Finance and Sales Manager. Just imagine we didn't have to go to the DMV. Austin gave us our new license plates and addressed all the financing issues with us. He also took time from his schedule to show us a dream car right next to his office, a 2012 Mercedes-Benz Roadster. Mike placed the new license plates on our car and off we went to enjoy the day and years to come in our C300. Next, I had to schedule my car appointment due to a few chips and scratches to be touched up. The kindest Customer Advocate named, Kristen Golabek, answered the telephone and told me a loaner car (one closest to my C300) would be waiting for me when I arrived. I told her my favorite color was silver - she remembered and had a new silver C300 waiting for me. We can call in the future for servicing or schedule online knowing there will be a loaner car for our use. Kristin told us to pull up to the Service Department and drive in on our scheduled appointment date - we did - I was fearful the chips and scratches might not be able to be repaired. I felt confident my car was in the right hands after meeting Alex Folz, Service Liaison. He said, "yes" to my every concern. Mercedes-Benz of Hagerstown meets all of our expectations. We will recommend and direct our family, friends, and acquaintances to Mike. We look forward to years of continued business with the Mercedes-Benz of Hagerstown team. Sincerely, Fran and Newt Rinehart More

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From the first phone call, Barry London was great to deal with! Barry knew that we were considering multiple SUVs and suggested that we drive them all including the ML350 to ensure we made the right decisio with! Barry knew that we were considering multiple SUVs and suggested that we drive them all including the ML350 to ensure we made the right decision. My wife and I drove 4 luxury SUVs and ended up ordering a 2013 ML 350 from Barry. Throughout the sales process, we never felt like we were being pressured. Barry was extremely knowledgable of the vehicle and demonstrated all of the features during both of our test drives. I shopped the pricing that Rob and Barry gave us at 2 other Mercedes dealers and they could not touch it. Rob and Barry negotiated a great price with us even though we were ordering a 2013 that was not even released. While waiting on our vehicle to arrive, Barry periodically gave us updates as to the status and immediately called us when our vehicle arrived. They detailed our vehicle and delivered it to us the same day it arrived. The delivery process and paperwork was quick and efficient. I would recommend Mercedes Benz of Hagerstown to anyone considering purchasing a luxury vehicle, even if it is not a Mercedes, you might just change your mind and purchase a Mercedes due to the service you receive at Mercedes of Hagerstown. Thanks again to Barry, Rob, and the entire team at Mercedes Benz of Hagerstown. My wife and I could not be happier with our 2013 ML 350. Thanks, Jack and Jess More

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From the first phone call, Barry London was great to deal with! Barry knew that we were considering multiple SUVs and suggested that we drive them all including the ML350 to ensure we made the right decisio with! Barry knew that we were considering multiple SUVs and suggested that we drive them all including the ML350 to ensure we made the right decision. My wife and I drove 4 luxury SUVs and ended up ordering a 2013 ML 350 from Barry. Throughout the sales process, we never felt like we were being pressured. Barry was extremely knowledgable of the vehicle and demonstrated all of the features during both of our test drives. I shopped the pricing that Rob and Barry gave us at 2 other Mercedes dealers and they could not touch it. Rob and Barry negotiated a great price with us even though we were ordering a 2013 that was not even released. While waiting on our vehicle to arrive, Barry periodically gave us updates as to the status and immediately called us when our vehicle arrived. They detailed our vehicle and delivered it to us the same day it arrived. The delivery process and paperwork was quick and efficient. I would recommend Mercedes Benz of Hagerstown to anyone considering purchasing a luxury vehicle, even if it is not a Mercedes, you might just change your mind and purchase a Mercedes due to the service you receive at Mercedes of Hagerstown. Thanks again to Barry, Rob, and the entire team at Mercedes Benz of Hagerstown. My wife and I could not be happier with our 2013 ML 350. Thanks, Jack & Jess More

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I conducted extensive research on several makes and models before coming to MB of Hagerstown. I purchased my first Mercedes-Benz and am loving everything about the vehicle. My salesman, Barry London wa models before coming to MB of Hagerstown. I purchased my first Mercedes-Benz and am loving everything about the vehicle. My salesman, Barry London was terrific. He was funny yet knowledgable and made the entire buying experience enjoyable. Austin was a pleasure to work with as well. He didn't pressure me into adding the "extra" benefits but explained them in detail, allowing me to make the choice. More

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My wife and I came to Hagerstown Mercedes just to get an up close and personal view of the 2013 C300. What we didn't expect was the wonder experience Barry and Austin provided us. Barry went well beyond a up close and personal view of the 2013 C300. What we didn't expect was the wonder experience Barry and Austin provided us. Barry went well beyond any sales experience we have EVER had in the past. He took the time to answer all of our questions to learn what we liked and disliked in cars and then guided us through several options until we found the perfect fit. Barry even went out of his way to place cars side by side to help us make the best decision. His no pressure, generous personality was followed by the exceptional service of Austin. Thank you Barry and Austin! You have found new long term customers and we would recommend anyone to experience the same service we have come to love. More

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One word regarding my experience: WOW! I have purchased a lot of cars in my life including a Porsche, Infinity and MB before and I have never had a greater experience than with Hagerstown Mercede purchased a lot of cars in my life including a Porsche, Infinity and MB before and I have never had a greater experience than with Hagerstown Mercedes Benz and specifically Barry and Austin. From the promptness of replies to our initial inquiry, to the detailed explanation of the amazing electronic package to the sweet surprise for us---- it was a first class 5 star experience all the way. Barry genuinely cares about his customers and was very thorough in making sure we understood everything about the car. I kept waiting for the old-school pressure sales pitches pushing me into stuff I don't want or need---it never happened. Austin's and Barry's approach was consultative all the way and they were both genuinely concerned that everything was the way I wanted it. Can you imagine that? I will never use another dealer. They were THAT good! More

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I have bought/leased several S550 cars with Barry. He is extremely helpful obtaining the car I want, programing it, and explaining the new features. Austin was very good at presenting/reviewing the financia extremely helpful obtaining the car I want, programing it, and explaining the new features. Austin was very good at presenting/reviewing the financials in advance. Justin runs a very good operation for the dealership. Barry and Alex are always extra accomidating with service. More

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Recently had a great buying experience at Mercedes-Benz of Hagerstown- Barry and Austin were very knowledgeable, professional, and thorough!! Definitely a better car buying experience than we have had in of Hagerstown- Barry and Austin were very knowledgeable, professional, and thorough!! Definitely a better car buying experience than we have had in the past, will recommend to friends and family!! Not to mention the fact that I LOVE the car!!!! More

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