Austin Shemon | Page 40

My wife and I came to Hagerstown Mercedes just to get an up close and personal view of the 2013 C300. What we didn't expect was the wonder experience Barry and Austin provided us. Barry went well beyond a up close and personal view of the 2013 C300. What we didn't expect was the wonder experience Barry and Austin provided us. Barry went well beyond any sales experience we have EVER had in the past. He took the time to answer all of our questions to learn what we liked and disliked in cars and then guided us through several options until we found the perfect fit. Barry even went out of his way to place cars side by side to help us make the best decision. His no pressure, generous personality was followed by the exceptional service of Austin. Thank you Barry and Austin! You have found new long term customers and we would recommend anyone to experience the same service we have come to love. More

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One word regarding my experience: WOW! I have purchased a lot of cars in my life including a Porsche, Infinity and MB before and I have never had a greater experience than with Hagerstown Mercede purchased a lot of cars in my life including a Porsche, Infinity and MB before and I have never had a greater experience than with Hagerstown Mercedes Benz and specifically Barry and Austin. From the promptness of replies to our initial inquiry, to the detailed explanation of the amazing electronic package to the sweet surprise for us---- it was a first class 5 star experience all the way. Barry genuinely cares about his customers and was very thorough in making sure we understood everything about the car. I kept waiting for the old-school pressure sales pitches pushing me into stuff I don't want or need---it never happened. Austin's and Barry's approach was consultative all the way and they were both genuinely concerned that everything was the way I wanted it. Can you imagine that? I will never use another dealer. They were THAT good! More

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I have bought/leased several S550 cars with Barry. He is extremely helpful obtaining the car I want, programing it, and explaining the new features. Austin was very good at presenting/reviewing the financia extremely helpful obtaining the car I want, programing it, and explaining the new features. Austin was very good at presenting/reviewing the financials in advance. Justin runs a very good operation for the dealership. Barry and Alex are always extra accomidating with service. More

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Recently had a great buying experience at Mercedes-Benz of Hagerstown- Barry and Austin were very knowledgeable, professional, and thorough!! Definitely a better car buying experience than we have had in of Hagerstown- Barry and Austin were very knowledgeable, professional, and thorough!! Definitely a better car buying experience than we have had in the past, will recommend to friends and family!! Not to mention the fact that I LOVE the car!!!! More

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They stayed until almost 9pm to make the sale and were extremely nice and thorough in the process. My parents are long-time customers of the dealership and have never had an issue. The car is in wonderf extremely nice and thorough in the process. My parents are long-time customers of the dealership and have never had an issue. The car is in wonderful condition. I am more than pleased!! More

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Barry was great! He truly exceeded my husband's expectations and mine in changing the tag, readying the car to be purchased and driven home; all accomplished with a broad smile and energy, such ent expectations and mine in changing the tag, readying the car to be purchased and driven home; all accomplished with a broad smile and energy, such enthusiasm while in torrents of rain!! Barry, you are a true professional and we appreciate you for treating us like you've known us forever! You know your profession thoroughly and you enjoy doing it while having fun doing it. Thank you Barry! Sam and Michelle More

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I wanted to add my review regarding our sales experience last May with Mercedes Benz of Hagerstown. We were intending to go into the dealership to pick up our umbrella, but instead picked up a new car AND a last May with Mercedes Benz of Hagerstown. We were intending to go into the dealership to pick up our umbrella, but instead picked up a new car AND and umbrella! So yes, we had a great time while we were there and were treated roaylly by Barry London. He anticipated and fulfilled our needs and wishes and made everything happen. Additionally he worked to obtain the best trade-in value for our previous Benz. We're very happy we stopped by and not surprisingly, we have gotten far more use and enjoyment out of our new car than we have gotten out of our new umbrella. Thanks for the fun day and the great car! More

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Hi there, I am return customer to this dealership. I Hi there, I am return customer to this dealership. I started my day at Mercedes with a routine maintenance for my SLK 350. At which time, I was war Hi there, I am return customer to this dealership. I started my day at Mercedes with a routine maintenance for my SLK 350. At which time, I was warmly welcomed by Marty and Alex and as usual provided all we needed for my daughter and I to go shopping downtown while the car was serviced. Of course, it was completed right on time as we discussed. From there, I went to say hello to Wes Whetstone. He had helped us on two previous purchases and it was nice to see him again. We had discussed via email perhaps trading from a 2 seat convertible to a sedan, as our family status had changed. Wes showed different options to consider and as previously, allowed us to browse and think on things as freely and as helpful as possible. It was hard to turn down the great accomodation of the 2012 C class sedan but my heart fell for a 4 seat CLK convertible from 2009. 4 hours later, my daughter and I drove this car off the lot! The dealership gave us a great trade in value for the SLK and Austin secured a great financing package for us. What a great team to work with! Wes is a family man, professional in every way, yet easy and friendly to talk with. He is knowledgable and courteous. If you want a pleasant car buying experience go see Wes Whetstone and a great Mercedes dealership!!! More

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My wife and I had shopped for a vehicle, new or used, since Saab was thrown out of GM. We have had Saabs since 1990 and were very sad to move on to another make of car. Our most important criteria for since Saab was thrown out of GM. We have had Saabs since 1990 and were very sad to move on to another make of car. Our most important criteria for a new make was that the dealership would stand behind its product. Second priority was that the vehicle was one of quality, and, third, would meet our particular needs and driving styles. We considered the C series, drove one and really liked it, except for its limited rear seat legroom. In addition, we wanted the 350 option, which was not available in the C series as a 4-Matic. Then we considered the E series, drove a friend's E550 (a bit too much engine), really liked it and decided to look for a good used one. The engine option for us was the E350. I had had a very bad sales experience at M-B of Hagerstown in 2003, at which time I purchased a used Saab 9-5 Aero. When that one ran out of warranty, I purchased a new 2008 9-5 Aero. So, after purchasing two vehicles, we decided to give this dealer another chance. Many of our friends have bought there and had nothing but good reviews. We were greeted by Wes Whetstone, who was very gracious and extremely knowledgeable about the C and E series product. He positioned us into an E350 4-Matic with the Sport suspension. We were very pleased to find the Blue Efficiency engine, giving this vehicle 302 horsepower and still maintaining a 30mpg rating. Mike Lavrenchik also arranged a very reasonable trade for our Saab, Wes readily accepted our USAA Purchase Certificate, and then sent us to Austin Shemon, who arranged a 1.99% loan, and reviewed the extended warranty and other accessory options. Not too surprisingly, we purchased that day. A few days after the sale, we returned, at which time Wes spent about two hours going over every detail of this vehicle, including every electronic option/menu/connection available to us. He drives an E350 himself and shared some of the less obvious nuances of this vehicle. I did try to read the over-300 page owner’s manual, but Wes's review covered what we need to know to thoroughly enjoy this fine vehicle. He also introduced us to Kristen Golabek in the Service Department, who made an appointment to add a few options, and explained the free loaner program (also arranged to bring a loaner to Martinsburg at that time for that appointment). All-in-all, our experience with Wes, Austin, Mike and Kristen have given us a very optimistic start to what, we hope, will be a long term relationship with M-B of Hagerstown. More

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We have been looking at vehicles for about 1 1/2 years and we kept coming back to Mercedes Benz in Hagerstown for many reason. Wes Whetstone was great, he answered all our questions and let us look at ev and we kept coming back to Mercedes Benz in Hagerstown for many reason. Wes Whetstone was great, he answered all our questions and let us look at every car and SUV that we wanted to . He was never pushy and very helpful. Austin Shemon made all the paper signing a breeze and even forgave me for my brain farts. Kristen Golabek went beyond to help us with a spoiler to make our car OURS. My husband and I have our own business and know how important it is to make each one of our customers feel like they are #1 . Wes, Austin and Kristen have done the same for us. Great work and "We will be back" Scott and Andrea Liller More

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