Barb Derose
Barb Derose at Gordie Boucher Ford of Kenosha

Barb Derose

Sales & Service Concierge

Gordie Boucher Ford of Kenosha

7820 120th Ave
Kenosha, WI 53142

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4.9
33 Reviews
4.9

33 Reviews

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33 Reviews of Barb Derose

July 25, 2025

Dealership Rating
Employee Rating

Wonderful service from everyone that works there! The staff is just amazing and very good and wonderful service. More

by THOMAS.PASCH
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Jul 25, 2025

Gordie Boucher Ford of Kenosha responded

Thank you so much for the kind words, Thomas! We're thrilled to hear you received wonderful service from our entire team. At Gordie Boucher Ford of Kenosha, we pride ourselves on delivering exceptional care and a welcoming experience from start to finish. We truly appreciate your support and look forward to seeing you again! Sal Pappalardo General Manager

July 18, 2025

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Great Services, Fast and great price. Attention to detail. Waiting area was perfect with snacks. You can see when they are working on your car. Very friendly service advisors. Definitely More

by Rizo
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Recommend Dealer
Yes

Other Employees Tagged: Karen Cooper

Jul 21, 2025

Gordie Boucher Ford of Kenosha responded

Thank you for the fantastic review! We're thrilled to hear you enjoyed our great service, quick turnaround, and competitive pricing. It's great to know you appreciated the attention to detail, the comfortable waiting area with snacks, and the ability to see your vehicle being worked on. Our friendly service advisors are always here to make your visit as smooth and pleasant as possible. We truly appreciate your recommendation and look forward to welcoming your family and friends to Gordie Boucher Ford of Kenosha! Sal Pappalardo General Manager

July 09, 2025

Dealership Rating
Employee Rating

Wonderful service, great customer care, wonderful staff all around. Quick service and excellent turnaround time. More

by THOMAS.PASCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 09, 2025

Gordie Boucher Ford of Kenosha responded

Thank you for the fantastic review! We're so glad to hear you experienced wonderful service, great customer care, and a quick turnaround time. At Gordie Boucher Ford of Kenosha, our team is committed to providing efficient, friendly, and high-quality service every time. We truly appreciate your kind words and look forward to your next visit! Sal Pappalardo General Manager

July 09, 2025

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Great service with lovely staff. They made sure to make me feel welcome while waiting for my maintenance to complete. More

by ducleveland
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Recommend Dealer
Yes

Other Employees Tagged: Eljiah Goodwin

Jul 09, 2025

Gordie Boucher Ford of Kenosha responded

Thank you for the kind review! We're so glad to hear you received great service and felt welcomed by our friendly staff during your visit. At Gordie Boucher Ford of Kenosha, creating a comfortable and positive experience for our guests is always a top priority. We appreciate your support and look forward to seeing you again! Sal Pappalardo General Manager

July 06, 2025

Dealership Rating
Employee Rating

Ease of scheduling. Access to meet your needs. Minimal wait time. Completely satisfied with the service. Customer service is the best I have ever had. More

by KGILESKAP
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Tristen Cairo, Eljiah Goodwin

Jul 09, 2025

Gordie Boucher Ford of Kenosha responded

Thank you for the outstanding review! We're thrilled to hear you enjoyed the ease of scheduling, quick service, and that our team was able to meet your needs with minimal wait time. It means a lot to know that you consider our customer service the best you've ever had! At Gordie Boucher Ford of Kenosha, delivering a smooth, satisfying experience is what we strive for every day. We truly appreciate your support and look forward to serving you again! Sal Pappalardo General Manager

July 05, 2025

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Set up an appointment to have my wife’s Expedition recall checked out and have it detailed. She also arranged to have it picked up at my house.and returned when completed, at no additional cost!! Superb serv More

by Mark Koch
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Recommend Dealer
Yes

Other Employees Tagged: Eljiah Goodwin, Jessica Beesley

Jul 09, 2025

Gordie Boucher Ford of Kenosha responded

Thank you for the fantastic review! We're so glad to hear that your wife's Expedition recall and detailing appointment were handled with care and convenience. Offering complimentary pick-up and return service is just one of the ways we go the extra mile for our customers at Gordie Boucher Ford of Kenosha. We’re thrilled you had a superb service experience, and we appreciate the opportunity to assist you. We look forward to serving you again! Sal Pappalardo General Manager

July 02, 2025

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My oil change took an hour and 45 minutes without a tire rotation. Would you be happy with that. More

by FREDWEXELBERG
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Recommend Dealer
No

Other Employees Tagged: Eljiah Goodwin , Parts dept didn't have an oil filter for my car

Jul 03, 2025

Gordie Boucher Ford of Kenosha responded

Thank you for your honest feedback. We completely understand your frustration—an oil change taking an hour and 45 minutes without a tire rotation is not the level of service we aim to provide at Gordie Boucher Ford of Kenosha. Your time is important, and we sincerely apologize for the delay. We’d appreciate the opportunity to make it right. Please reach out to our Service Manager Belal Barakat at 262-697-0700 , and we’ll do everything we can to address your concerns and ensure a better experience moving forward. Sal Pappalardo General Manager

Jul 04, 2025

FREDWEXELBERG responded

I do appreciate it. All I want is good.service. You have good people working for you. Elijah and Barb are great.

June 28, 2025

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I just brought my friend in to purchase a new vehicle because I love this dealership so much. They really do take the hassle out of car buying and vehicle repairs. 10/10 won’t go anywhere else. More

by David.oliverjr
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Recommend Dealer
Yes
Jun 28, 2025

Gordie Boucher Ford of Kenosha responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Belal Barakat Service Manager 262-697-0700

June 26, 2025

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Great new facility and customer service. Love the tire thread feature automatic when you roll in the service area. More

by Kaukitela
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Recommend Dealer
Yes
Jun 26, 2025

Gordie Boucher Ford of Kenosha responded

Thank you for the great review! We’re glad you’re enjoying our new state-of-the-art facility and the exceptional customer service. The automatic tire tread reader is one of our favorite new features too it’s a quick and easy way to ensure your vehicle stays safe on the road. We appreciate your support and look forward to serving you again soon at Gordie Boucher Ford of Kenosha! Sal Pappalardo General Manager

June 22, 2025

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Employee Rating

I made an appointment for an oil change about 2 weeks before my appointment. Simple oil change. Didn't have the parts for the oil change. It took an hour and 45 minutes to get the oil change done. Unacce More

by FREDWEXELBERG
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Eljiah Goodwin

Jun 22, 2025

Gordie Boucher Ford of Kenosha responded

Hello Fred: We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Belal Barakat Service Manager 262-697-0700

Jun 22, 2025

FREDWEXELBERG responded

Sure anytime.

Jul 04, 2025

FREDWEXELBERG responded

Part of the issue was not having the oil filter in stock. But I made the appointment two weeks before the actual oil change. The parts dept dropped the ball. I thought with a new building the service issues would disappear but I was wrong.

Jul 04, 2025

FREDWEXELBERG responded

Sure call me anytime.

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