Barry Jensen | Page 5

Barry Jensen was fantastic. The dealership leadership was not. I was sold a bumper to bumper extended warranty that the sales staff said covered everything. It doesn't. They nee The dealership leadership was not. I was sold a bumper to bumper extended warranty that the sales staff said covered everything. It doesn't. They need to explain to customers that if the dealership breaks a bolt during a repair, that it's not covered. The dealership also failed to take care of a repeat customer. The dealership service tech broke a bolt, resulting in my having to pay for something they broke. The dealership should have taken care of their repeat customer and either significantly reduced the repair cost or taken care of it. The dealership sold the warranty, it's their relationship with the warranty company that should be managed, not fall on the customer. The dealership's partnership with a warranty company is what buyers rely on to be taken care of. The sales staff oversold the actual coverage, the service department broke the bolt. I'm the victim of failed leadership and sales tactics of Tenvoorde Ford. My experience is being shared with others I know who bought and ordered multiple cars from Tenvoorde and I'll need to re-think doing any further business as well. More

by KEVIN.GRABOW Verified Customer Verified Customer

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Everyone was friendly and helpful. They even brought my vehicle to me when it was done. They even brought my vehicle to me when it was done. More

by ajwoehrle Verified Customer Verified Customer

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The Service team did a great job on the service that was done and checking for other potential services issues that might need addressing in the future. done and checking for other potential services issues that might need addressing in the future. More

by JWENSMANN Verified Customer Verified Customer

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Their service is always outstanding! The staff are courteous and always very helpful. Would highly recommend! The staff are courteous and always very helpful. Would highly recommend! More

by ericksb3323 Verified Customer Verified Customer

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The service was great, they explain everything clear about your car. The transportation help if you don’t have wait in dealer about your car. The transportation help if you don’t have wait in dealer More

by ilabault Verified Customer Verified Customer

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Efficient, knowledgeable service plus they were friendly and fixed the problem also has a shuttle! and fixed the problem also has a shuttle! More

by noble.jennifer4 Verified Customer Verified Customer

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Service person Barry very helpful as well as Taylor with warranty renewal process during visit warranty renewal process during visit More

by jones328 Verified Customer Verified Customer

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Everyone was very nice and polite, it was truly one of the best experiences I ever had at a dealership when purchasing a vehicle. the best experiences I ever had at a dealership when purchasing a vehicle. More

by jon.wimmer63 Verified Customer Verified Customer

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My f250 super duty was towed in for starting issues. The next day is was determined that the starter stopped working and it was replaced. I was able to drive my f250 home that same day. Mike and the ser The next day is was determined that the starter stopped working and it was replaced. I was able to drive my f250 home that same day. Mike and the service technician did an awesome job with the repair that was done in a timely manner. I feel comfortable with the starter repair. I will tell my friends and family that I trust how the repair was done. More

by curtisgapinski Verified Customer Verified Customer

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This visit was to get a second opinion for an issue that I was experiencing. They confirmed that what I was experiencing had been diagnosed correctly. Thank you I was experiencing. They confirmed that what I was experiencing had been diagnosed correctly. Thank you More

by shkemper Verified Customer Verified Customer

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