Becky Stenson | Page 19

In the End, A good Experience The facility is nice with amenities. They quickly helped me and got me to try what i was looking for. I then ordered the car. The original time quoted The facility is nice with amenities. They quickly helped me and got me to try what i was looking for. I then ordered the car. The original time quoted was 3-4 months but the actual delivery time was 6 months. While not entirely the dealers fault, this was very frustrating. They did eventually give a stop gap of a rental for the last 2 weeks of waiting. In the future offering this sooner would make this complaint a non-issue. In the end the car came as promised and I was very satisfied with it all. More

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Overall Great Experience!! Ahead of the end of our lease, we met with Gerald to go over options to decide if we would buy, lease a new car, or just turn our current leased car i Ahead of the end of our lease, we met with Gerald to go over options to decide if we would buy, lease a new car, or just turn our current leased car in. Gerald is the best! He is knowledgeable, thorough, fun, honest, and is exceptional in his ability to ensure you understand every aspect of purchasing or leasing a vehicle. Afterward, he continues his high-level service by following up re new vehicle plates and ensuring any additional questions that may have come up are answered. He is exceptional. The dealership is impressive. They definitely make an effort to ensure the customers’ comfort. The waiting area is clean, comfortable, and stocked with a nice variety of refreshments and treats, as well as a good selection of newspapers and magazines. From past experience, the service department is also very good. The other staff interactions were also at a high level. Becky made the financial process quick and simple. Eric was extremely thorough, knowledgeable, friendly, and went out of his way to ensure we understood the car’s features, technology, etc. We had a great experience and would highly recommend the Wayzata Lexus dealership! More

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Fabulous Experience We have never had a more enjoyable time buying a car. Our salesman was very knowledgeable, yet there was no pressure. In shopping for this car we deal We have never had a more enjoyable time buying a car. Our salesman was very knowledgeable, yet there was no pressure. In shopping for this car we dealt with different dealerships and salesman. No one was better than Lexus of Wayzata. More

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Good Service The sales and administrative personnel were very courteous an d kind and were able to tailor te deal according to our requirements.They explained ever The sales and administrative personnel were very courteous an d kind and were able to tailor te deal according to our requirements.They explained everything quite clearly. More

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2017 Lexus RCF Good back and forth communication. They were able to explain any questions we had or came up. Very courteous toward my wife and I. The extras i asked Good back and forth communication. They were able to explain any questions we had or came up. Very courteous toward my wife and I. The extras i asked for they made happen and Ignacio and Becky both stayed late or were available in accordance with our work schedules. We were happy that we only had to deal with 2 people to get this purchase done. Then at the end we got to work with Jean who explained the settings and some of the differences from our outgoing ISF. We felt the added service we dont get from our Home Lexus dealership. All of these service details made and make the car buying thing way more pleasant. Which we all know can be long and drawn out. We appreciate those three making the buying experience better! We received a card from Ignacio and a thank you email from Mike which point to the attention to detail after the fact. Thanks Becky, Jean and Ignacio! More

by SID.GARR Verified Customer Verified Customer

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Excellent purchasing experience Pretty impressed and delighted by the service provided at this dealership and my experience with Mike and Becky. I was coming off a BMW and felt unwan Pretty impressed and delighted by the service provided at this dealership and my experience with Mike and Becky. I was coming off a BMW and felt unwanted as a customer and the attitude of both the BMW dealerships. In today’s world, service is very important and for someone like me that plays into a purchasing decision. I came in with a specific ask, budget and features expectation. Mike and Becky were understanding, patient, very consultative and helped me find the perfect car. A+++ and strongly recommend that you look for Mike and Becky while wanting to purchase a Lexus! More

by BIP Verified Customer Verified Customer

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Could've been better Went to several dealerships for SUVs I was interested in. Lexus of Wayzata had the least knowledgeable and friendly sales team. Brett G. was impatient Went to several dealerships for SUVs I was interested in. Lexus of Wayzata had the least knowledgeable and friendly sales team. Brett G. was impatient, didn't seem to know much about the cars and just wanted to make a sale. In the end, I still ended up with the car I wanted, but it was not the experience I hoped for. On the other hand, the delivery lady was excellent and tried her best to make it up to me after I told her. More

by buchay Verified Customer Verified Customer

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2016 ES 350 Very excited for the purchase. Michael S was very helpful and informative . We were impressed with the quality of the dealership.and the kindness of Very excited for the purchase. Michael S was very helpful and informative . We were impressed with the quality of the dealership.and the kindness of those helping us. More

by TBEVERSDORF Verified Customer Verified Customer

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Wonderful Excellent care with buying a car. Personality with all players in purchasing my care was easy and a calm experience. I never felt pressured or push Excellent care with buying a car. Personality with all players in purchasing my care was easy and a calm experience. I never felt pressured or pushed into making a decision. I would highly recommend Kexus of Wayzata to my friends and family. More

by LYNN9 Verified Customer Verified Customer

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Lexus is Guest Centered Listening carefully and politely helping the guest get help and answes. That is what I think a out when I think about Lexus, Totally amazing. “Let Listening carefully and politely helping the guest get help and answes. That is what I think a out when I think about Lexus, Totally amazing. “Let us help you” is the theme I have seen demonsytrated in the past six years. So impressive that I bught the UX 250h. More

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