Becky Stenson | Page 21

Purchase of 2015 RC450 Compact SUV We were given excellent and courteous service by each person we encountered from the receptionist to the technical supppott. Our sales rep listened to We were given excellent and courteous service by each person we encountered from the receptionist to the technical supppott. Our sales rep listened to our needs and answered all questions without pushing us into a different direction or into the sale itself. He took our offer to mark in Management to get the best price. After we agreed to purchase we were directed to Becky in Finance who carefully explained all of our options. We left that day with a 48 hr delivery date that included and inservice on the technical features of this car. Eric respected my request to go slowly with technology that was new to us. He repeated as often as we requested with patience. All of our contacts appeared to enjoy their work and we enjoyed the experience. More

by JEANNEPFEIFFER Verified Customer Verified Customer

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2nd NX and love it!! Traded a 2016 NX up to a 2019 NX and had the usual 5 star buying experience from Lexus of Wayzata. From the uncomplicated paper work to the easy and f Traded a 2016 NX up to a 2019 NX and had the usual 5 star buying experience from Lexus of Wayzata. From the uncomplicated paper work to the easy and fun delivery of the vehicle is why we will keep coming back. Thanks Lexus of Wayzata More

by KATHYBOORSE Verified Customer Verified Customer

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Great to work with I have gotten 8 cars from this dealership and they are great. Greg Ziton is outstanding to work with. I have dealt with him for almost 20 years now, I have gotten 8 cars from this dealership and they are great. Greg Ziton is outstanding to work with. I have dealt with him for almost 20 years now, More

by MORECK Verified Customer Verified Customer

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Found the perfect car for me Ignacio knew what I wanted in a car and called me as soon as he found something that was a great match. He was very personable never pushy. He gave me Ignacio knew what I wanted in a car and called me as soon as he found something that was a great match. He was very personable never pushy. He gave me a fair price on both my trade in and my new car. It worked out better than I imagined. I bought a car I absolutely love. More

by REBECA Verified Customer Verified Customer

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Saleperson great but not completely organized. Had to wait for dealership to install film on car. We purchased on Monday and picked up Saturday. Other then that, good overall. Thank you. Had to wait for dealership to install film on car. We purchased on Monday and picked up Saturday. Other then that, good overall. Thank you. More

by SARAH.BERG12 Verified Customer Verified Customer

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Low stress vehicle purchase I was very satisfied with the courtesy and transparency of the purchase process when buying a used truck at Wayzata Lexus. John Mac was an excellent r I was very satisfied with the courtesy and transparency of the purchase process when buying a used truck at Wayzata Lexus. John Mac was an excellent representative of the dealership. I did have some issues with the truck shortly after the purchase and the dealership stepped up and took care of the problem even though I had to take the truck to a Ford dealership in my town. More

by MIKEKATHYFORMO Verified Customer Verified Customer

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Enjoyable purchase experience Everyone was easy to work with and we got it done in one day. Details of the numbers and options were explained clearly. Overall a satisfying car p Everyone was easy to work with and we got it done in one day. Details of the numbers and options were explained clearly. Overall a satisfying car purchase. More

by 2019NX300 Verified Customer Verified Customer

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Great buying expereince If it was not for Ben we would not have come back to buy a car. My husband come in to get new keys for my old car. My husband drives semi and was dres If it was not for Ben we would not have come back to buy a car. My husband come in to get new keys for my old car. My husband drives semi and was dressed in his work clothes. Ben approached him and started talking to him. They ended up talking about used cars and costs. My husband told him we were not interested in buying right now but would talk to me (his wife). We ended up coming in the next day and spoke to Gerald (Ben was out of the office). My husband told Gerald we wanted a black on black car - and were not interested in anything else. Gerald asked if we might be interested in a hybrid - we both said no. But he started explaining the hybrid, how it worked, the amenities it had, etc - it peaked our interested. Gerald grabbed keys for a black-on-black car and the hybrid. We ended up driving the hybrid and loved it - and it wasn't black! We said we were not interested in buying that day and would get back to them. We ended up calling back later that day, put money down and set up a date to pick up the hybrid. Gerald was very information, helpful and just a kind person all the way around. He was not pushy but educated us so we made a fully informed decision before buying a car. Gerald told me that Lexus would try and match the interest rate I received from my bank. So I called the finance department and spoke to Jim. He was very helpful - we walked through what Wells Fargo told me. Lexus matched the rate - so I financed through Lexus. Jim was very helpful, friendly and not pushy. He got back to me quickly - within a few hours. When we came in to pick up the new car, we finished our paperwork with Becky. She walked us through all the possible protection options we could add to the car - we ended up getting a couple of them. She was happy, personable and very easy to work with. My first Lexus is a 2005 ES330 - I've never had any major issues - so we decided to keep this car and not trade it in. I tend to keep my cars for a long time - but the reliability with a Lexus, it only makes sense. This is our second experience buying a Lexus - both have been great (the first one was a Maple Wood)! Scot and I would like to thank everyone involved with our new car and thank them! Happy New Years!! More

by J Backes Verified Customer Verified Customer

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Exceptional follow through! The service and customer care at Lexus were exceptional. John Mac was great to deal with and kept looking until he found the perfect Match. I felt The service and customer care at Lexus were exceptional. John Mac was great to deal with and kept looking until he found the perfect Match. I felt like an important long time customer even though this is a first time purchase for me from your dealership. More

by KBOYD3 Verified Customer Verified Customer

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Great experience Zach our sales associates was pleasant to work with. He is very acknowledgble and patiently with us.. I definitely would recommend Zach to our friends Zach our sales associates was pleasant to work with. He is very acknowledgble and patiently with us.. I definitely would recommend Zach to our friends .Thanks again Zach More

by Vicki Verified Customer Verified Customer

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