I dealt with Jessica in service she was great to work
with. Extended warranty i bought with my Edge has alot of loopholes !!! ??
with. Extended warranty i bought with my Edge has alot of loopholes !!! ??
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by SANCHEZ1728
Verified Customer
Verified Customer
Other Employees Tagged:
Belal Barakat
Jan 12, 2026 -
Gordie Boucher Ford of Kenosha responded
Thank you for taking the time to share your experience. We’re glad to hear that Jessica was great to work with she truly takes pride in advocating for her customers and helping them navigate the service process. We understand how frustrating extended warranty coverage can feel when there are limitations or exclusions, and we appreciate you bringing that feedback forward. Our team always does their best to work within the warranty terms and explain coverage clearly so there are no surprises. Thank you for choosing Gordie Boucher Ford of Kenosha. We appreciate your trust and look forward to continuing to assist you whenever you need service.
Sal Pappalardo
General Manager
Rebecca was great.
She was very professional. I was kept updated daily. I would use Her again
She was very professional. I was kept updated daily. I would use Her again
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by WOODWORKINGDREAMS
Verified Customer
Verified Customer
Service Price Transparency
Jan 12, 2026 -
Gordie Boucher Ford of Kenosha responded
Thank you for the great 5-star review! We’re happy to hear that Rebecca provided such a professional experience and kept you updated every day throughout the process. Clear communication and dependable service are exactly what we strive for, and it’s great to know she delivered. Thank you for choosing Gordie Boucher Ford of Kenosha. We look forward to assisting you again and Rebecca will be happy to work with you anytime!
Sal Pappalardo
General Manager
Good morning I scheduled a visit to this wonderful
dealership to have some service issues addressed upon arrival I was greeted at the service entrance By Elijah Goodwin Very respectful and very unders
dealership to have some service issues addressed upon arrival I was greeted at the service entrance By Elijah Goodwin Very respectful and very understanding of the issues presented. Elijah is a great employee made me feel like another family member the hospitality was wonderful. The service was perfect. I highly recommend this dealership to everybody that wants to get service done to their Ford or purchase a new car and the service manager is beyond amazing. He’s got a good group of guys and it goes to show you with everybody working here that kind of people that he allows in his group to satisfi his customers. I HIGHLY RECOMMEND Ford Kenosha great place for everything….. They even went above and beyond to get me a loaner vehicle so I could get back-and-forth with my children so they can fix my car and they got the parts in within 24 hours Great job Kenosha service department …. Service employes are the best …. If i could leave a 10 star review i would .:: And Barb is by far the best baker there is she will feed you yummy goodness while in the waiting area THANKS AGAIN TO EVERYONE
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by Jaxmya81
Service Price Transparency
Dec 08, 2025 -
Gordie Boucher Ford of Kenosha responded
Wow! Thank you for the incredible 5-star review! Your enthusiasm truly made our day! We’re thrilled to hear that Elijah provided respectful, attentive, and welcoming service from the moment you arrived. Making you feel like family is exactly the experience we aim to deliver at Gordie Boucher Ford of Kenosha. Belal and the entire service team take great pride in going above and beyond from securing a loaner vehicle to getting parts in quickly so you could stay on schedule with your family. And yes… Barb’s baked treats are legendary! We are honored by your high recommendation and grateful for your trust. Thank you for choosing us for your service needs and for taking the time to share such a thoughtful and detailed review. We look forward to continuing to provide a 10-star experience every time you visit!
Sal Pappalardo
General Manager
Dec 03, 2025 -
Jaxmya81 responded
No doubt you will see me for many years to come
Ever since I purchased my vehicle here, they have been
amazing for after purchase support. I have been going there for all of my service needs including the works package for affordable oil changes.
amazing for after purchase support. I have been going there for all of my service needs including the works package for affordable oil changes.
When I had an issue recently with lug nuts and tires, they went over and above to resolve the issue. I highly recommend them for any service needs. They will meet any price for tires and also offer included tire rotations. .And, if you have a nail in your tire, they will fix it for free. Belal, the Service manager especially amazing.
For any sales questions, my sales Rep Scott goes over and above to meet any questions or needs that I may have.
The Ford app is great too for more savings with points towards future parts and service needs.
Calling you to offer free pickup and delivery for your service, priceless!!! It truly makes me feel special.
And when they were delivering my car back to me, the driver noticed a vibration when braking and suggested I have my rotors, checked, and sure enough, they needed to be replaced. How great is it that everyone in the company cares and is extremely knowledgeable.
Kathy Edwards
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by Kathy7605
Service Price Transparency
Dec 08, 2025 -
Gordie Boucher Ford of Kenosha responded
Kathy, thank you for the phenomenal 5-star review! We truly appreciate your continued trust since purchasing your vehicle with us. It’s amazing to hear that our after-purchase support, including The Works package, pricing on tires, and complimentary tire repairs and rotations, has made your ownership experience smooth and affordable. Belal will be thrilled to know his dedication made such a difference and Scott will love hearing that he continues to go above and beyond for all your sales questions and needs. We’re also glad you’re enjoying the FordPass app and the added savings it provides! Our free Pick-Up & Delivery service is designed to make life easier, and we’re happy you feel valued and cared for. And kudos to our delivery driver for spotting that brake vibration our team takes pride in paying attention to every detail to keep you safe on the road. Kathy, thank you again for sharing such a wonderful recommendation and for being part of the Gordie Boucher Ford of Kenosha family. We look forward to taking great care of you for many miles to come!
Sal Pappalardo
General Manager
Had to get 4 winter tires for my Toyota Avalon.
Katie got me $1 over cost. 10/10 service!!
Katie got me $1 over cost. 10/10 service!!
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by toyota.taco
Verified Customer
Verified Customer
Service Price Transparency
Nov 29, 2025 -
Gordie Boucher Ford of Kenosha responded
Thank you for the awesome 5-star review! We’re glad we could help get your Toyota Avalon ready for winter and that Katie delivered such a great deal at just $1 over cost! Providing fair pricing and top-notch service is what we strive for every day at Gordie Boucher Ford of Kenosha. We truly appreciate the 10/10 rating and look forward to helping you again whenever you need us. Stay safe on those winter roads!
Sal Pappalardo
General Manager
The team at Boucher help keep my fleet on the road.
Top notch service staff
Top notch service staff
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by David.oliverjr
Verified Customer
Verified Customer
Service Price Transparency
Nov 22, 2025 -
Gordie Boucher Ford of Kenosha responded
DAVID, THANK YOU FOR THE 5-STAR REVIEW! We’re thrilled to hear that our team helps keep your fleet on the road and running strong. Our top-notch service staff takes great pride in supporting our commercial and fleet customers with reliable, timely, and professional service and your feedback means a great deal to us. Thank you for trusting Gordie Boucher Ford of Kenosha as your fleet partner. We look forward to continuing to keep your vehicles moving and your business productive!
Sal Pappalardo
General Manager
Fast, friendly and convenient.
They truly value the customer. I will go back over and over.
They truly value the customer. I will go back over and over.
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by FRANK.ROSIAK
Verified Customer
Verified Customer
Service Price Transparency
Oct 22, 2025 -
Gordie Boucher Ford of Kenosha responded
Thank you for the kind words! We’re so glad to hear that you enjoyed our fast, friendly, and convenient service. At Gordie Boucher Ford of Kenosha, we truly value every customer and strive to make each visit easy and enjoyable. We appreciate your loyalty and look forward to seeing you again!
Sal Pappalardo
General Manager
I was really pleased with my experience!
I paid less for an oil change than I would’ve at a national chain and Katie gave me good recommendations on my upcoming service without being pushy.
I paid less for an oil change than I would’ve at a national chain and Katie gave me good recommendations on my upcoming service without being pushy. The video of my car was a nice touch too.
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by Mazda62018
Verified Customer
Verified Customer
Service Price Transparency
Oct 04, 2025 -
Gordie Boucher Ford of Kenosha responded
Thank you for sharing your experience! We’re so glad to hear you were pleased with your visit and that Katie provided helpful, pressure free recommendations. At Gordie Boucher Ford of Kenosha, we’re proud to offer competitive pricing, transparent service videos, and a customer experience built on trust. We truly appreciate your feedback and look forward to serving you again!
Sal Pappalardo
General Manager
Katie in service was amazing!
She got me set up with new tires quickly and made the whole process smooth and stress-free. Super helpful and kind
She got me set up with new tires quickly and made the whole process smooth and stress-free. Super helpful and kind
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by toyota.taco
Service Price Transparency
Sep 22, 2025 -
Gordie Boucher Ford of Kenosha responded
Thank you for sharing your experience! We’re so glad to hear that Katie made your tire replacement smooth, stress-free, and enjoyable. At Gordie Boucher Ford of Kenosha, we pride ourselves on providing fast, helpful, and friendly service, and Katie is a great example of that commitment. We appreciate your trust and look forward to serving you again!
Sal Pappalardo
General Manager
As always wonderful service, very fast turnaround time
for our units. Excellent customer service and support!
for our units. Excellent customer service and support!
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by THOMAS.PASCH
Verified Customer
Verified Customer
Service Price Transparency
Sep 22, 2025 -
Gordie Boucher Ford of Kenosha responded
Thank you for your continued trust! We’re thrilled to hear you consistently receive wonderful service, fast turnaround times, and excellent customer support from our team. At Gordie Boucher Ford of Kenosha, we know how important it is to keep your vehicles and fleet running smoothly, and we’re proud to deliver reliable service every time. We look forward to supporting you again soon!
Sal Pappalardo
General Manager