Belal Barakat

Gordie Boucher Ford of Kenosha responded

Thank you for sharing your experience! We’re so glad to hear that Katie made your tire replacement smooth, stress-free, and enjoyable. At Gordie Boucher Ford of Kenosha, we pride ourselves on providing fast, helpful, and friendly service, and Katie is a great example of that commitment. We appreciate your trust and look forward to serving you again! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for your continued trust! We’re thrilled to hear you consistently receive wonderful service, fast turnaround times, and excellent customer support from our team. At Gordie Boucher Ford of Kenosha, we know how important it is to keep your vehicles and fleet running smoothly, and we’re proud to deliver reliable service every time. We look forward to supporting you again soon! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for your amazing feedback! We’re so glad to hear that our entire team impressed you and that Katie went above and beyond with her 100/10 service. At Gordie Boucher Ford of Kenosha, we take pride in delivering an exceptional customer experience, and it’s wonderful to know you’ll certainly be back. We truly appreciate your support and look forward to serving you again in the future! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for your kind words! We’re thrilled to hear that you experienced beyond wonderful service at Gordie Boucher Ford of Kenosha. Our team takes pride in being helpful, friendly, and customer-focused, and it’s great to know you appreciated the quick service and fast turnaround time. Your recommendation means a lot to us, and we look forward to continuing to provide you with the same excellent care on every visit. Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for your feedback. We’re very sorry to hear about the issues you’ve experienced following your recent service visit at Gordie Boucher Ford of Kenosha. The concerns you’ve described including the steering knock, dipstick left out, oil levels, and your catalytic converter repair not meeting expectations are serious and do not reflect the standards of quality, safety, or attention to detail we hold our service team to. We understand how frustrating and concerning this must be after bringing your truck in for warranty work, and we want to make things right. We will have our management team reach out as soon as possible so we can review your repair order in detail, address these concerns immediately, and restore your confidence in our dealership. Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for your detailed feedback. We’re truly sorry to hear about your recent service experience at Gordie Boucher Ford of Kenosha. What you described excessive wait times, poor communication, unprofessional treatment, and the condition your vehicle was returned in — is unacceptable and does not reflect the standards of care, service, and attention to detail that we strive to deliver. Please know that your experience will be reviewed with our service team immediately so we can investigate fully and prevent this from ever happening again. We would appreciate the opportunity to speak with you directly, review your service order, and work toward a resolution that helps restore your trust. We will have our management team reach out to you directly. Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for sharing your experience with us. We understand how difficult it is to face a major repair like an engine replacement on your Ford Escape, and we truly appreciate you recognizing the efforts of Mike and Belal. Our team worked hard to explore every possible option for financial assistance, though unfortunately Ford Motor Company did not approve additional support in this case. At Gordie Boucher Ford of Kenosha, we always advocate for our customers and do everything we can to provide the best solutions possible. We appreciate your trust in our service department and the recognition of our team’s efforts to help. Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for your feedback. We’re sorry to hear that your experience did not meet expectations. We understand your frustration with the lack of vehicle detailing, the no-negotiation process, and the overall impression this left. At Gordie Boucher Ford of Kenosha, we strive to ensure every vehicle is delivered in top condition and that our customers leave feeling confident about their purchase. Clearly, we fell short here, and we would appreciate the opportunity to discuss your concerns further. If you’re open to it, please contact our Sales Manager Drake @ 262-697-0700 so we can learn more about your experience and work toward making it right. Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for updating your review to 5 stars! We’re so glad our Service Manager, Belal Barakat, and were able to resolve your vehicle concerns quickly and keep you informed every step of the way. At Gordie Boucher Ford of Kenosha, our goal is always 100% customer satisfaction, and we’re thrilled to know you’re happy with both the service experience and the final results. We truly appreciate your kind words about our dealership team, auto service department, and customer care. Feedback like yours inspires us to keep delivering top-quality Ford service, repairs, and customer support. Thank you for choosing Gordie Boucher Ford in Kenosha, WI we look forward to serving all your future automotive needs! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the fantastic 5-star review! We're thrilled to hear that you consistently receive quick, polite, and knowledgeable service at Gordie Boucher Ford of Kenosha. We take great pride in our beautiful facility and we couldn’t agree more, Barb the Baker truly is the cherry on top! We appreciate your continued support and look forward to seeing you again soon! Sal Pappalardo General Manager