Ben Woods | Page 7

Temecula Hyundai responded

Thank you for taking the time to share your detailed feedback and for being a loyal Hyundai of Temecula customer for the past 15 years. We sincerely apologize that your recent service experience did not reflect the level of care and professionalism you have come to expect from us. We're sorry to hear that the initial diagnosis did not resolve your vehicle's concern, resulting in multiple visits and added inconvenience. We also understand your frustration regarding the repair costs, the credit card processing fee, and the pricing differences you encountered compared to other Hyundai dealerships. We recognize how disappointing it must have been not to receive the same level of service and accommodations, including the availability of a loaner vehicle, that you had experienced during previous visits. Your feedback is invaluable and will be shared with our leadership team as we review our diagnostic procedures, customer service practices, and overall service experience. We appreciate your many years of trust in Hyundai of Temecula and regret that we did not meet your expectations on this occasion. Thank you for bringing these concerns to our attention and giving us the opportunity to improve.

Temecula Hyundai responded

Thank you for your kind review! We're delighted to hear that everyone, from our check-in team to our service advisors and technicians, provided you with a friendly and efficient experience during your 50,000-mile maintenance visit. We also appreciate your honest feedback regarding the cost of service. We understand that maintenance is an important investment, and we continuously strive to provide quality workmanship, genuine Hyundai parts, and exceptional value for our customers. Thank you for choosing Hyundai of Temecula—we truly appreciate your trust and look forward to serving you again.

Temecula Hyundai responded

The great service on my vehicle was completed much faster than estimated, and the customer service was outstanding as usual. Thanks!

Temecula Hyundai responded

Thank you for your wonderful review! We're thrilled to hear that your vehicle was serviced much faster than expected and that you received the outstanding customer service you've come to expect from our team. Providing efficient service without compromising quality is always our goal, and it's rewarding to know we delivered that experience for you. Thank you for choosing Hyundai of Temecula. We truly appreciate your continued trust and look forward to serving you again!

Temecula Hyundai responded

Thank you for your kind review! We're delighted to hear that you had a positive experience with our service team at Hyundai of Temecula. We're especially pleased to know that Blake took the time to thoroughly explain the work your vehicle needed. Providing clear communication and helping our customers make informed decisions are priorities for our team, and we're glad Blake delivered the level of service you deserve. Thank you for choosing Hyundai of Temecula. We truly appreciate your business and look forward to serving you again for all of your future service needs!