Benjamin Broberg

Rosalie, did a good job overall but I specifically informed her I did not want Lexus of Wichita to purchase my tag and taxes as I am tax exempt and I would take care of that myself. When I got to the informed her I did not want Lexus of Wichita to purchase my tag and taxes as I am tax exempt and I would take care of that myself. When I got to the dealership to close these fees had been added into my loan, which I certainly did not want but it was too late for them to change it. Now I am waiting on a refund which has been over a month and I have still not received. More

by jimrpeters48 Verified Customer Verified Customer

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Everything went so well with our first purchase a few months before that we bought a second vehicle from Benjamin! Thanks to everyone at Lexus of Wichita! months before that we bought a second vehicle from Benjamin! Thanks to everyone at Lexus of Wichita! More

by revdocmom1 Verified Customer Verified Customer

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AJ is a very nice guy. He is new and therefore did not know everything. He did get the answers he did not know from the sale manager. All in all no complaints. We are He is new and therefore did not know everything. He did get the answers he did not know from the sale manager. All in all no complaints. We are watching the air in one tire. So far it seems ok but might be losing air very slowly. As per our discussion if it continues then re expect it to be taken care of. We have been promised a detailing on the car since they did not do it when we picked it up. So long as this is honored. We have a due bill for the third wallet key that was missing. The one point is they were no sure on what the complimentary services that came with the car. A Lexus welcoming was sent to us a few days after we purchased the car. It states specifically that four serv ices come with the car (and certified is mentioned several times in the document). It states the first is at 5000 miles, which has occurred. The second is at 10,000 miles or 1 year. Third is at 20,000 miles or 2 years, and so forth. We expect this to be honored. So long as the above is honored we will be happy customers. If not, then not so much. More

by Randypaulmyers Verified Customer Verified Customer

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Ultra professional and focused service. Listened and delivered the precise vehicle we were looking for when promised! Listened and delivered the precise vehicle we were looking for when promised! More

by New Elantra sport Verified Customer Verified Customer

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Easy to work with. Very comfortable waiting room. Did a great job and did not try to oversell me which was the most important to me!!! Great experience Very comfortable waiting room. Did a great job and did not try to oversell me which was the most important to me!!! Great experience More

by kathypsych Verified Customer Verified Customer

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Excellent sales but pathetic service. After two weeks in my new (certified) car, I was charged an unacceptable $100.00 for an ‘inspection’. One thing listed was inspecting the floor mats! After two weeks in my new (certified) car, I was charged an unacceptable $100.00 for an ‘inspection’. One thing listed was inspecting the floor mats! Didn’t even reset the clock or fill the windshield washer fluid. I’ll be contacting the G.M. (Eric) tomorrow. Pathetic at best. 😞 More

by e.mcgonigle84 Verified Customer Verified Customer

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Everyone in the dealership is amazing! From the front of the house to the back of the house. Everyone is amazing! From the front of the house to the back of the house. Everyone is amazing! More

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This was the easiest way to purchase a car I can imagine. The dealer and the sales team are great, everything went so well. Thank you The dealer and the sales team are great, everything went so well. Thank you More

by henrypart55 Verified Customer Verified Customer

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Excellent dealership experience with knowledgeable and attentive customer service. Purchased used vehicle and well worth my my time and travel to purchase. attentive customer service. Purchased used vehicle and well worth my my time and travel to purchase. More

by bvfraser4 Verified Customer Verified Customer

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Dealer was nice and clean and the salesman was very informed and good to work with. However, we weren't told about an additional $780 in fees on top of the vehicle price, as well as the dealer policy informed and good to work with. However, we weren't told about an additional $780 in fees on top of the vehicle price, as well as the dealer policy not to accept personal checks. My bank wasn't willing to make a wire transfer over the phone, so I had to finance my pre-approved loan amount, down payment, tax, title and license. On top of this, the vehicle appeared to be clean, but was by no measure clean. It was a Lexus demo so it had close to 5,000 miles. The inside had food stains and crumbs on the console and all kinds of seeds and crumbs in-between the seats. The carpets needed vacuumed, the floormats cleaned and the windows were absolutely filthy. They also refused to change the oil citing Lexus standard maintenance interval of 10k miles. Not exactly an optimal outcome after driving 4 hours to make the purchase. More

by Ash J. Williams Verified Customer Verified Customer

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