Benjamin Sutphin

There Is Only One Place to Buy Your Next BMW — Galleria BMW in Mississippi! Hands down, the best car-buying experience I have ever had! Five stars to Maddox Gros, my client advisor, who was outstandi BMW in Mississippi! Hands down, the best car-buying experience I have ever had! Five stars to Maddox Gros, my client advisor, who was outstanding every step of the way. My purchase involved ordering a new BMW 5 Series, and Maddox was exceptional from the initial ordering process through the final delivery of the vehicle. His professionalism, attention to detail, and commitment to customer satisfaction made the entire experience a pleasure. Don’t let geography deter you from purchasing your next BMW from Galleria BMW. Regardless of where you live, this is the dealership you want to work with. The experience was simply outstanding. Kudos also to Ben Stuphin in Finance for making the final steps of the purchase remarkably easy, efficient, and painless. I rarely write reviews, but Galleria BMW and Maddox Gros have earned this one. On a scale of 1 to 10, Galleria BMW and Maddox Gros deserve an 11! More

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Jessica went above and beyond in helping us get this deal done. Lexi, who did the car set up was wonderful as well. And Ben in finance was very very helpful and made this very easy for the deal to be d done. Lexi, who did the car set up was wonderful as well. And Ben in finance was very very helpful and made this very easy for the deal to be done. We could not be more pleased and Jessica will be my first phone call the next time we are shopping for a BMW. THANK YOU, JESSICA AND THE GALLERIA BMW TEAM! More

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Working with Benjamin Sutphin at Galleria BMW was an absolute pleasure. Ben was incredibly quick, attentive, and professional throughout the entire process of securing vehicle protection for my 2023 BMW absolute pleasure. Ben was incredibly quick, attentive, and professional throughout the entire process of securing vehicle protection for my 2023 BMW X5 M50i. He provided transparent options, answered every question promptly, and handled every detail with genuine care and expertise. Management should be proud to have someone of Ben’s caliber representing Galleria BMW—he made the entire experience seamless and stress-free. I highly recommend working with him! More

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Dawn and Amy were absolutely amazing. I went in with a mission and they helped me accomplish it. Everything was so smooth just like it was the first the time. This is my second time buyin I went in with a mission and they helped me accomplish it. Everything was so smooth just like it was the first the time. This is my second time buying from Galleria BMW and their team, my experience is amazing every time. Hands down best car buying experience I won’t buy from anywhere else. You get treated like royalty. More

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Great staffs to work with. That’s critical when dealing from out of state. Chelsea is (was) great. Staffs in general seemed to be very courteous and respectful. Jacob also was That’s critical when dealing from out of state. Chelsea is (was) great. Staffs in general seemed to be very courteous and respectful. Jacob also was prompt in responding. If I was visiting MS will love to visit Galleria for a cup of coffee! 😊 More

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If you’re in the market for a BMW and looking for a dealership that cares for its customers, I highly recommend reaching out to Jacob Martin and the team at Galleria BMW! I’m an out-of-state buyer loca dealership that cares for its customers, I highly recommend reaching out to Jacob Martin and the team at Galleria BMW! I’m an out-of-state buyer located more than 2,600 miles away from Galleria BMW but the entire process ended up being incredibly smooth and easy. Jacob ensured that my emails and texts were always answered promptly and took great care of my car before releasing it to a carrier who safely delivered it to my home. No pressure at all from Benjamin who handled financing and Macey promptly emailed me the label needed to mail the documents. Thank you all so much! More

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Was so impressed by the level of service and dedication this dealership. Specifically Jake and Ben made the car buying experience so easy and they even followed up after the sale which shows to me just how this dealership. Specifically Jake and Ben made the car buying experience so easy and they even followed up after the sale which shows to me just how much they care about customer service. 10/10 More

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This was the worst car buying experience of many in my life. Ironically for by far the most expensive car I have ever purchased. I began my mission to purchase an individual M5 Touring almost 2 years ago life. Ironically for by far the most expensive car I have ever purchased. I began my mission to purchase an individual M5 Touring almost 2 years ago. After waiting over a year for my local dealers, I finally engaged a broker to find an allocation for performance center delivery. Galleria came through with an allocation in December 2025. I received an itemized quote for a 2026 model. Two months later that got canceled because BMW stopped all individual paint requests for the remainder of 26 model year production. Finally got an allocation for a 2027 and it left the factory back in June. Now I'm not mad at anyone at this point. I realize this car is in high demand with limited availability. I tracked the shipping and called my salesperson to begin the paperwork when the car was almost to the port. I was told they don't do it that way. The car has to be at the performance center and the delivery date scheduled before beginning any paperwork. Okay, fine, I figured maybe another week. About a week later the salesperson calls and says we're sorry but your car is not in Spartanburg, it's here in Mississippi. I was told that BMW North America was to blame because their systems were screwed up when the car was ordered. Now if that were the case you would think BMW NA would have shipped it back to Spartanburg but that was not even offered. Instead Galleria would pay to ship it to my door. When I get the paperwork the sales contract didn't include my deposit payment. It did include an additional fee for the electronic registration filing and the increased price for the 2027 model. I knew the price had increased and the difference wasn't that much but when someone puts a price in writing I expect it to be honored. Or at least be notified that it can't be honored as soon as they know they can't. I was basically told that was the price and there was nothing they could do about it. Take it or leave it. The paperwork package also had an affidavit that I was expected to sign stating that I was "taking physical possession" of the car that day. This was obviously a false statement in that the car was 800 miles away and I had never even laid eyes on it. I was again informed that; "This form was required and this is the way we have always done it." I did sign the form. I did pay their price. I did close the deal and I have received the car and I love it. I am however very disappointed that Galleria BMW turned what should have been a happy and enjoyable experience into an aggravating and frustrating one. More

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I had an excellent experience purchasing my BMW from Galleria BMW. Jacob Martin was outstanding throughout the entire process. He was professional, responsive, knowledgeable, and provided exceptional sa Galleria BMW. Jacob Martin was outstanding throughout the entire process. He was professional, responsive, knowledgeable, and provided exceptional sales support from beginning to end. Jacob made the entire purchase easy and enjoyable, and I truly appreciated the level of service he provided. Ben was great to work with in finance, and Macey was also very helpful throughout the process. Overall, a first-class experience with Galleria BMW, and I would highly recommend Jacob Martin to anyone looking to purchase a BMW. More

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Tucker was amazing, he went above and beyond to ensure i got what I wanted. I will definitely recommend him to all my friends and family. got what I wanted. I will definitely recommend him to all my friends and family. More

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