"Worst Dealership I’ve dealt with, MB disappoints"
- E43 AMG
I would not do business with these guys anymore. Some People are nice and facility is nice and modern. Nicole the delivery rep when I picked up the car was very nice and Jen in the service was ok..
Sale was fast, which I liked but I didn’t get the personal vibe I’ve experienced with other dealers I’ve bought from and developed a relationship with. The salesperson, Bentley, who sold me the car never even bothered to meet with me, they were just concerned about selling the car I’m not sure if the reason is because I live far from this dealership, But I did make it clear I have a clinic 8 miles from them which I go to 2x per week. I will be buying an S-class for my wife in a few years but I’m sure I won’t be buying here again. They don’t care for their customers much. All the other dealers I’ve bought my other cars from has far superior service compared to here. Even Ram and Toyota gives you free stuff and are more hospitable in general during the buying process.
They sold me a CPO 2017 E43 AMG on Aug 22, when I took delivery the hood and bumper had a lot of paint chipped off and they promised me that they would take care of it but I need to bring it back. I brought it back last week together with some other complaints, The seatbelt cover and fuse box cover on the back were broken, the brakes make noise and the speakers have problems. Jen, the service rep kept in touch and told me this AM (Sept 11) that they fixed everything except the brakes which they said was fine. I cancelled some patients so I can get the car. When I got there the hood chips were painted but was worse than the chips, holes were visible, at least 3 that I counted, and the driver side pillar had primer spray paint. What a lousy job. Jen called the service manager, Vinny. He acknowledged that they shouldn’t have cleared that and that it wasn’t done. He had the audacity to tell me to just take it back to the body shop myself and wait for it to be done. Worst service manager I’ve ever dealt with. He was more concerned about losing a loaner for a few days than fixing my car. He appeared to be annoyed that I refused and even told the guy he was on the phone with. How can they be in the service business if they treat customers this way?
They should have checked it before they told me it was done.
If my car isn’t fixed, I am going directly to MB USA and BBB to complain. Hopefully I won’t need a lawyer to sue these guys if they don’t make this car right.
Expensive cars like MB should have better customer service. Decent service from nice people goes a long way.
Other Employees Tagged:
, Jen - Was good and helpful. Only reason I’m not giving O stars
- GLA man
Just sealed the deal with Bentley, a great salesman! He answered all of my questions and made sure I was completely satisfied with my new vehicle. Overall, he was very professional, patient and cool as a cucumber!
"Satisfied in the end "
I love the car i ended up with and bentley did his BEST to make me a happy customer . He is a real asset to the company.
Bentley is a friendly and highly professional sales person. He went above and beyond when it came to delivering a 2018 CPO GLE 350. There was transparency and at all time Bentley was concerned about my needs. I would highly recommend him and this dealership. Amazing!
Service, staff, all excellent, my experience was great, my c300 is awesome, when looking for ur next Benz, this is the place to go!!! Thank you MBRVC
"Excellent brand representation "
- Car guy
Tim the mobile service technician from RVC answered my distress call after a blowout I experienced on Friday night. He was at my location in less than 15 minutes and had my tire changed in even less time. Tim is a great example of what service should be in a luxury market. I do not normally post reviews however the service that was provided in my option was so outstanding that I was compelled to write one. I raise my glass to MB of RVC and their mobile service technician Tim as they are truly OUTSTANDING and derserve to be recognized!!