Bert Gomez
Bert Gomez at Lester Glenn Subaru

Bert Gomez | Page 5

Service Manager

Lester Glenn Subaru

1501 Route 37 West
Toms River, NJ 08755

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4.8
59 Reviews
4.8

59 Reviews

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59 Reviews of Bert Gomez

August 02, 2024

Dealership Rating
Employee Rating

I am very satisfied with the results I get when I have my service done here. I feel confident that the work is done right. More

by vkerence
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kerry Monica, Jr., Nicole Damiano, Ekaterina Espinosa, Eric Senatore , Keith Conroy, Kathy Ottmer

Aug 02, 2024

Lester Glenn Subaru responded

Hey vkerence, Thank you for your great review! We're thrilled to hear that you’re very satisfied with the service you receive and that you feel confident in the quality of our work. If you need anything else, feel free to reach out! Happy Driving, The Lester Glenn Subaru Team

July 25, 2024

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They were very clear Curtis and I took care of everything I needed and and everything was fine More

by FRANKNDILULLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Patrick Piro, Kerry Monica, Jr., Nicole Damiano, Ekaterina Espinosa, Eric Senatore , Keith Conroy, Lindsey Mulrain, Kathy Ottmer

Aug 01, 2024

Lester Glenn Subaru responded

Hi FRANKNDILULLO, Thank you for your feedback! We’re glad to hear that Curtis took care of everything you needed and that everything went smoothly. If you need anything else or have more questions, feel free to reach out! Happy Driving, The Lester Glenn Subaru Team

June 06, 2024

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Employee Rating

Great customer service. They took a lot of time to listen to concerns I had with my new car and did a thorough check on it to make sure our concerns were addressed. More

by Koehler5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kerry Monica, Jr., Nicole Damiano, Ekaterina Espinosa, Eric Senatore , Keith Conroy, Kathy Ottmer

Jun 06, 2024

Lester Glenn Subaru responded

Hi Koehler5, Thank you for sharing your experience! We're delighted you received great customer service and that our team took the time to listen to your concerns about your new car! Ensuring that your concerns are addressed and conducting a thorough check is essential to us, and we're glad we could meet your expectations. If you ever need anything else or have more feedback to share, feel free to reach out! Happy Driving, The Lester Glenn Subaru Team

May 26, 2024

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Employee Rating

Everyone is so polite and accomodating. It's always very much a pleasure dealing with everyone More

by TROBYN.EVANS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kerry Monica, Jr., Nicole Damiano, Ekaterina Espinosa, Eric Senatore , Keith Conroy, Kathy Ottmer

May 30, 2024

Lester Glenn Subaru responded

Hi TROBYN.EVANS, Thank you for your kind words! We're thrilled to hear that you had a pleasant experience with our team and found everyone to be polite and accommodating! Providing excellent customer service is always our top priority, and we're glad we could make your experience enjoyable. If you ever need anything else or have any further questions, don't hesitate to reach out! Happy Driving, The Lester Glenn Subaru Team

May 22, 2024

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I dropped the car off for a repair. The mechanic found another problem during the multi-point inspection which was also repaired. They gave a list of things on the inspection that they More

by THUGO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nicole Damiano, Eric Senatore

May 23, 2024

Lester Glenn Subaru responded

Hi Thugo, Thank you for sharing your experience! We're glad to hear that Bert, Eric, and Nicole provided courteous, fair, and honest service during your repair visit! It's great to know that you felt no pressure and appreciated the honest recommendations! We strive to ensure our customers feel comfortable and informed. If you ever need anything else or have more feedback to share, feel free to reach out! Happy Driving, The Lester Glenn Subaru Team

May 16, 2024

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Employee Rating

Great Service, Prompt, and Great Communications. Streamline Auto Body (that's me) uses Lester Glenn Subaru for all of our safety system recalibrations after repairs to our customers' Subaru vehicle More

by Streamline Auto Body
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kerry Monica, Jr., Nicole Damiano, Ekaterina Espinosa, Eric Senatore , Keith Conroy, Kathy Ottmer

May 21, 2024

Lester Glenn Subaru responded

Hi Streamline Auto Body, Thank you for your review and for trusting us with your safety system recalibrations! We're glad to hear that you find our service prompt and our communication great! Ensuring the proper calibration of ADAS is crucial for vehicle safety, and we're proud to assist in that process. If you need anything else in the future, just let us know! Happy Driving, The Lester Glenn Subaru Team

May 16, 2024

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Employee Rating

The serpentine belt on my car broke when on my way to a critical meeting in Virgina and DC. Because it had been replaced just weeks before, the dealership stood behind me, offered me a loaner, made it easy More

by kaczmarek.stan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kerry Monica, Jr. , Keith Conroy

May 21, 2024

Lester Glenn Subaru responded

Hi kaczmarek.stan, Thank you for sharing your experience! We're glad our team could support you during such a critical time and provide a loaner car, ensuring you made it to your meeting on time! Your appreciation means a lot to us, and we'll be sure to pass along your thanks to the service department. If you need anything else, don't hesitate to reach out! Happy Driving, The Lester Glenn Subaru Team

April 27, 2024

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Employee Rating

Service was great, thank you Kathy Ottmer for your help- especially with that scratch in my door. Also appreciated the inspection came with photos and video by the tech! More

by RACHELMAS86
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kathy Ottmer

May 01, 2024

Lester Glenn Subaru responded

Hi RACHELMAS86, Thank you so much for your review! We're delighted to hear that you had a great service experience, and we'll be sure to pass along your thanks to Kathy for her assistance! Ensuring that our customers receive thorough service and addressing any concerns, like the scratch in your door, is important to us! We're glad you appreciated the inspection with photos and video by the tech. If you ever need anything else or have further feedback to share, don't hesitate to reach out! Happy Driving, The Lester Glenn Subaru Team

April 20, 2024

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Employee Rating

Courteous friendly and professional while eager to assist customers in anyway. Informative about service and needs for your care. More

by ZAFFJ204
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kerry Monica, Jr., Nicole Damiano, Ekaterina Espinosa, Eric Senatore , Keith Conroy, Kathy Ottmer

Apr 24, 2024

Lester Glenn Subaru responded

Hi ZAFFJ204, Thank you for your review! We're delighted to hear that our team was courteous, friendly, and professional while eager to assist you in any way! Providing informative service and addressing your car's needs is important to us, and we're glad we could meet your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out! Happy Driving, The Lester Glenn Subaru Team

March 30, 2024

Dealership Rating
Employee Rating

It was awesome so smooth and Nicole was informative and timely. Easy to set appointment More

by RCUTTI0214
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kerry Monica, Jr., Nicole Damiano, Ekaterina Espinosa, Eric Senatore , Keith Conroy, Kathy Ottmer

Apr 03, 2024

Lester Glenn Subaru responded

Hi RCUTTI0214, Thank you for your feedback! We're thrilled to hear that your experience was awesome and smooth! Nicole is dedicated to providing informative and timely service, and we're glad she could assist you! Making it easy to set appointments is important to us, and we're glad we could deliver on that front. If you ever need anything else or have more feedback to share, feel free to reach out! Happy Driving, The Lester Glenn Subaru Team

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