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Beverly Rhoads
Beverly Rhoads at Scranton Cadillac GMC of Vernon
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Beverly Rhoads | Page 6

Rental Manager

Scranton Cadillac GMC of Vernon

777 Talcottville Rd
Vernon, CT 06066

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4.9
427 Reviews

Dealership Experience

11 yrs, 5 mos

Industry Experience

11 yrs, 5 mos

4.9

427 Reviews

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427 Reviews of Beverly Rhoads

April 07, 2023

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Employee Rating

Excellent service, very professional couldn’t ask for more , keep up the great work! We won’t take our truck anywhere else More

by LML307
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Recommend Dealer
Yes

Other Employees Tagged: Mike Conlon, Robert Zeidenberg, Jeff Borovicka, Frank Kern , Ashley Corey

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April 03, 2023

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I had an excellent services at Scranton Cadillac GMC of Vernon ,thank you very much More

by PASCALJARJU80
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Recommend Dealer
Yes

Other Employees Tagged: Mike Conlon, Robert Zeidenberg, Jeff Borovicka, Frank Kern , Ashley Corey

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March 30, 2023

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Jeff in service is always on top of everything. Humberto has my car ready to go in the drive through clean and warm. Great dealership with great employees! More

by toddmeriwether
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Recommend Dealer
Yes

Other Employees Tagged: Mike Conlon, Robert Zeidenberg, Jeff Borovicka , Ashley Corey

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March 30, 2023

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Frank was very nice and helpful and made me feel like my truck was in good hands More

by RWARDROP97
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Yes

Other Employees Tagged: Frank Kern

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March 28, 2023

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The guys in the service dept are great! ! Always polite and just nice in general. I can never remember who helped me out. Sorry. More

by Dakotajane1
Recommend Dealer
Yes

Other Employees Tagged: Mike Conlon, Robert Zeidenberg, Jeff Borovicka, Frank Kern

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March 24, 2023

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Convienient appointments. Knollageable and friendy staff.. Nice comfy wait room. Actualy seem to go out of thier way to work with the customer. I just wish it was closer More

by Wildbill051.wk
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Recommend Dealer
Yes

Other Employees Tagged: Mike Conlon, Robert Zeidenberg, Jeff Borovicka, Frank Kern , Ashley Corey

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Mar 25, 2023

Wildbill051.wk responded

Thank you for attending to both recalls for my vehicle..

March 18, 2023

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You guys are the best you always fit me in at the last minute when ever I need to get my truck serviced and I appreciate all of you hope you have a great day More

by MEHIHAMMER1
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Recommend Dealer
Yes

Other Employees Tagged: Jeff Borovicka

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February 18, 2023

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I was welcomed with warm hospitality as soon as I pulled in, and that continued throughout my visit. More

by Pete
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Yes

Other Employees Tagged: Robert Zeidenberg, Jeff Borovicka , Ashley Corey

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February 17, 2023

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Service department has gone way down I have 3 cadillacs probably will not go back to them More

by Rich
Service Time
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Recommend Dealer
No

Other Employees Tagged: David Baeza, Robert Zeidenberg

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Feb 20, 2023

Scranton Cadillac GMC of Vernon responded

Rich, We're sorry to hear that you were disappointed with the service you received at your recent visit. Are there are any specifics you feel we should know? We welcome any additional feedback you may have or ways we can improve. If you would like to discuss anything further, please reply to this review and we can put you in contact with management. Thank you for your time and have a great evening.

Feb 21, 2023

Rich responded

I have 3 Cadillacs, a CTS-V, an SRX and the resent purchase of the XT5. The XT5 rear windshield wiper was not working and when I got the car home the rear windshield wiper blade was falling apart. The service manager had all kinds of excuses as to why the rear windshield wiper was broken and falling apart, and as to why it was missed in the safety inspection. I complained about the brakes the day I bought the car and brought it in 3 times and spent numerous hours on all 3 visits waiting for my vehicle so they could check out the brakes. That alone was a mess. The 3rd time bringing it in the service tech went for a ride with me and even he told the service manager something was wrong with the brakes. He told him that right in front of me, the service manager after going back-and-forth tells me that the rotors are too thin to cut again and the pads are I guess too thin to do anything with so I told him replace the brakes I have been complaining about the brakes since the day I bought the car and he refused to put new brakes on the front of the XT5. He said it was expensive so he wasn't going to do it. That is absolutely ridiculous. Apparently they do not take safety seriously, terrible service. I never had an issue with Scranton Motors until now and I do not see myself purchasing another Cadillac after this. I will definitely not recommend Scranton motors to my friends or family again. I'm sure Porsche will appreciate my business.

February 15, 2023

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Fast friendly people who know their business and are willing to work with you to make sure you’re getting the best possible results More

by ladd667
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Recommend Dealer
Yes

Other Employees Tagged: Jeff Borovicka, Frank Kern , Ashley Corey

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