Bill Cosenza
Bill Cosenza at BMW of West Chester

Bill Cosenza | Page 19

Service Advisor

BMW of West Chester

1275 Wilmington Pike
West Chester, PA 19382

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4.9
390 Reviews
4.9

390 Reviews

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390 Reviews of Bill Cosenza

February 07, 2025

Dealership Rating
Employee Rating

Excellent service department. Always professional, courteous, not taking advantage of me, good service every time for about 20 years now. More

by TINAMARIE247
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Gately, Frank Adinolfi, Caroline Combs , Rachel D'Asaro

Feb 10, 2025

BMW of West Chester responded

We are thrilled to hear that you have consistently had positive experiences with our service department over the past 20 years. Our team takes great pride in being professional, courteous, and fair with all our customers. Your trust and loyalty mean the world to us, and we look forward to continuing to provide you with excellent service for many more years to come!

February 03, 2025

Dealership Rating
Employee Rating

Something is always wrong with my car, I only drive it to work and back, and it's turned out to be a 🍋. BMW at West Chester has tried to help as much as they could, they offer expert services and support, I More

by ALFEIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 06, 2025

BMW of West Chester responded

Thank you for your feedback! We are sorry to hear about the issues you've been experiencing with your car. It's frustrating when a vehicle does not meet expectations, especially when it's primarily used for commuting. We are glad to know that our team at BMW of West Chester has been able to provide expert services and support. If there's anything else we can do to assist you, please do not hesitate to reach out. Thank you from everyone here at BMW of West Chester!

February 01, 2025

Dealership Rating
Employee Rating

Just wanted to give a shout out to Bill Cosenza who recently was very flexible with my loaner while my car was in for service. Bill has always been very honest and up front with recommended services on More

by TOMKOMP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 06, 2025

BMW of West Chester responded

We are delighted to hear that Bill provided you with such a positive experience. His flexibility with your loaner and honesty with recommended services are qualities we value highly. We're glad to know that Bill consistently makes your visits great. Thank you from all of us here at BMW of West Chester!

January 26, 2025

Dealership Rating
Employee Rating

Such sloppy work. I’m sure you will be seeing my issues via corporate in the upcoming weeks More

by MDESTEFANO70
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No

Other Employees Tagged: Heather Deritis

January 24, 2025

Dealership Rating
Employee Rating

Top notch dealership. Follows through with their promises and delivers an exceptional and hassle free experience More

by MSTOMEL
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Wilmer Rodriguez

Jan 28, 2025

BMW of West Chester responded

We are delighted we are able to create a trustworthy and straightforward experience during your visit. Thank you from all of us here at BMW of West Chester!

January 24, 2025

Dealership Rating
Employee Rating

Bill Cosenza can be counted on to consistently provide excellent service no matter what the underlying problem is. More

by MARYANNECOLA
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Jan 24, 2025

BMW of West Chester responded

We are truly delighted Bill Cosenza has provided the consistent service you need and expect with your vehicle. Many thanks from all of us here at BMW of West Chester!

January 23, 2025

Dealership Rating
Employee Rating

Service was excellent and prompt, the service agent was professional keep me well informed of the work being done. More

by dreforney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 23, 2025

BMW of West Chester responded

We are truly gratified to hear your service visit was performed promptly and professionally by your advisor Bill. Thank you from all of us here at BMW of West Chester!

January 17, 2025

Dealership Rating
Employee Rating

I have experenced excellent service with BMW Westchester Dealership. The staff was Professional and accommodating regarding my needs. More

by GLORIAMACK
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Jan 17, 2025

BMW of West Chester responded

We are truly gratified to hear you had a professional and accommodating service experience during your visit. Many thanks from all of us here at BMW of West Chester!

January 16, 2025

Dealership Rating
Employee Rating

Great people at BMW of West Chester. Always professional. Always friendly. Always helpful. If there's a problem with service, they do whatever it takes to make it right. Repeat computer More

by acri1128
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ian Martin

Jan 17, 2025

BMW of West Chester responded

We are gratified to hear our service department was friendly, helpful, and professional during your service visit. We are actively working to streamline our processes to make each appointment more efficient. Thank you from everyone here at BMW of West Chester!

January 15, 2025

Dealership Rating
Employee Rating

Helpful, prompt, Bill Cosenza always on top of things and very communicative. Nothing more to say, I’d remove word minimum. More

by ROMMO328
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 15, 2025

BMW of West Chester responded

We are so pleased you received a helpful, prompt, and communicative experience delivered by Bill Cosenza. Many thanks from all of us here at BMW of West Chester!

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