Bill Cosenza
Bill Cosenza at BMW of West Chester

Bill Cosenza | Page 27

Service Advisor

BMW of West Chester

1275 Wilmington Pike
West Chester, PA 19382

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4.9
390 Reviews
4.9

390 Reviews

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390 Reviews of Bill Cosenza

February 16, 2024

Dealership Rating
Employee Rating

BMW of West Chester is a top notch organization! Everyone is friendly and helpful. Thank you for getting my 3 series back on the road! More

by cclayton1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 19, 2024

BMW of West Chester responded

We are delighted to hear you were so pleased with the friendly and helpful service experience delivered by our team. Many thanks for choosing BMW of West Chester!

February 13, 2024

Dealership Rating
Employee Rating

Always meet my expectations Bill is a great service advisor and Justice Magano is a great sales representative and they both have met my needs through the years More

by mike
Recommend Dealer
Yes

Other Employees Tagged: Bill Cosenza

Feb 14, 2024

BMW of West Chester responded

We are delighted to hear you have been so pleased with service delivered by both Justice and Bill. Many thanks from all of us here at BMW of West Chester!

February 11, 2024

Dealership Rating
Employee Rating

The service advisor was great, but the service people not so much. I waited for 10 minutes after driving in and had to flag someone down to get my appointment started and get me to an advisor. Moreover, once More

by PhillyM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 12, 2024

BMW of West Chester responded

We regret to hear our drive lane staff did not deliver the prompt greeting upon your arrival that we always strive for. We look for forward to demonstrating the superior experience we are typically known for on a future visit.

February 07, 2024

Dealership Rating
Employee Rating

Great communication! Still waiting or extended warranty fees. BMW was attentive to my needs and called frequently with updates More

by TaraN
Recommend Dealer
Yes

Other Employees Tagged: Bill Cosenza

Feb 08, 2024

BMW of West Chester responded

We agree communication is key to our mutual success. Many thanks for choosing BMW of West Chester!

February 01, 2024

Dealership Rating
Employee Rating

Fast, professional & efficient service. Frank and Bill were respective of my time. Thank you both More

by George T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank Adinolfi

Feb 02, 2024

BMW of West Chester responded

We are delighted to hear you have been so pleased with the efficient performance delivered by Bill, Frank and our team here at BMW of West Chester!

January 28, 2024

Dealership Rating
Employee Rating

I already completed this. Excellent service This is a nuisance their service is excellent Omg More

by AAMMII49
Recommend Dealer
Yes

Other Employees Tagged: Bill Cosenza

Jan 30, 2024

BMW of West Chester responded

We appreciate your response and are delighted to hear you were so pleased with the performance of our service team. Many thanks for choosing BMW of West Chester!

January 23, 2024

Dealership Rating
Employee Rating

Excellent service and follow through. Also, Lauren was our Sales Rep and she was amazing...knowledgable, detail-oriented, and thoughtful. She is a good listener & communicator (never pus More

by cancelmo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 24, 2024

BMW of West Chester responded

We are gratified to hear your were so pleased with knowledgeable, thoughtful and communicative purchase experience delivered by Lauren and our team. Many thanks for choosing BMW of West Chester!

January 18, 2024

Dealership Rating
Employee Rating

Had nice experience while I waited for my vehicle during service appointment. Nice waiting area with free WiFi and coffee and snacks. Plus forgot check out some nice cars in showroom More

by petetucker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 19, 2024

BMW of West Chester responded

We are delighted to hear you were able to enjoy the convenience of waiting here at our facility while your vehicle was being serviced. Many thanks from all of us here at BMW of West Chester!

January 16, 2024

Dealership Rating
Employee Rating

Great service and very professional The whole experience was wonderful. Definitely appreciated the video they sent me of my car being inspected. More

by mmost6422
Recommend Dealer
Yes

Other Employees Tagged: Bill Cosenza

Jan 17, 2024

BMW of West Chester responded

We are delighted to hear you were so pleased with the professional performance of our service team and found the technician video informative. Many thanks for choosing BMW of West Chester!

January 16, 2024

Dealership Rating
Employee Rating

Great service and experience as always at this location. This was my first time with Bill and was still great More

by raoul27th
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 17, 2024

BMW of West Chester responded

We are delighted to hear you enjoyed working with Bill on your recent service visit. Many thanks again for choosing BMW of West Chester!

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