Bill McLean
Bill McLean at Otto Cadillac

Bill McLean | Page 18

Service Advisor

Otto Cadillac

1769 Central Ave
Albany, NY 12205

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4.9
1,293 Reviews

Dealership Experience

18 yrs, 2 mos

Industry Experience

32 yrs, 2 mos

4.9

1,293 Reviews

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1293 Reviews of Bill McLean

January 29, 2025

Dealership Rating
Employee Rating

I am thoroughly disgusted with Cadillac. I was charged $234 for nothing-outragious charges and no fix my car voltage is 15.4 volts steady and I am told " that's normal". Well, I don't believ More

by dkhavnen1
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Roger Prentiss, Amber Young , Deanna Budhoo

Jan 30, 2025

Otto Cadillac responded

Thank you for sharing your feedback. We’re truly sorry to hear that your experience did not meet expectations. We always aim to provide excellent service, and we regret any frustration caused during your visit. Regarding the voltage issue you mentioned, our technician followed standard diagnostic procedures, which showed the voltage readings were within the acceptable range for your vehicle. We understand that car issues can sometimes feel complex, and we always welcome further discussion or a second opinion if you believe there’s an underlying issue that wasn't addressed. We also noticed that your review mentions an employee who is no longer with us. Rest assured, the team working on your vehicle during your visit is fully trained and up-to-date with the latest service protocols. We’d be happy to discuss your concerns further. Please feel free to reach out directly to Roger Prentiss at 518-869-5000 so we can ensure your vehicle is thoroughly inspected and you feel confident in the repairs. I understand he has reached out to you. If you need anything else in the future let us know. We value your business and hope to have the opportunity to resolve this matter for you. Kindest Regards, Meghan Serrell General Manager Otto Cadillac 518-869-5000 mserrell@ottocars.com

January 24, 2025

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Very professional and clear about explaining the process. Very patient answering questions and showing options More

by hasan.nayfeh
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Recommend Dealer
Yes

January 18, 2025

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Excellent service and professional treatment continue please see you next time for the same reason More

by guven
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Recommend Dealer
Yes

Other Employees Tagged: Roger Prentiss, Amber Young , Deanna Budhoo

January 17, 2025

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Solid company, I was treated like an important customer every step of the way - even after purchasing. I had a minor issue with my used vehicle a couple weeks after purchasing and talked to Otto about it. More

by jkospa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dan Zukowski

January 17, 2025

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They are an efficient and very friendly dealership. They greet you quickly and are always nice. More

by rclukey419
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Recommend Dealer
Yes

January 16, 2025

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We appreciate Otto Cadillac and the excellence with they operate. It is a place where importance is placed on the customer. More

by MCARLSON4
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Recommend Dealer
Yes

January 15, 2025

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A great place to have your car serviced. Bill McLean went above and beyond servicing my car. He kept me informed during the process. In addition they washed the car when finished and had it More

by CCHAKAS
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Recommend Dealer
Yes

January 15, 2025

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Thank you, Bill for your excellent inconsistent customer service and support. We are always appreciative of how timely and comprehensive the services are. More

by ARIFFABEVIN
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Recommend Dealer
Yes

January 15, 2025

Dealership Rating
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Great people and company. They are very accommodating and always communicates any additional needed work before they attempt to work on that additional work with an approval f More

by mpomaa27
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Roger Prentiss, Amber Young , Deanna Budhoo

January 14, 2025

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Employee Rating

This is a premier dealership. You are treated amazing from the time you drive up until you leave. Their communication and availability are the best! Great service! More

by TOBY.RABENBURG
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Roger Prentiss, Amber Young

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