Bill McLean
Bill McLean at Otto Cadillac

Bill McLean | Page 17

Service Advisor

Otto Cadillac

1769 Central Ave
Albany, NY 12205

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4.9
1,293 Reviews

Dealership Experience

18 yrs, 2 mos

Industry Experience

32 yrs, 2 mos

4.9

1,293 Reviews

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1293 Reviews of Bill McLean

February 19, 2025

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Employee Rating

Bill. McClean is excellent and was able to schedule an appointmentwithin a day He is the best More

by podzee06@yahoo.com
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Recommend Dealer
Yes

February 19, 2025

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Reliable, friendly, honest and top-notch customer service. We’ve been buying our cars and having them serviced at Otto for at least 15 years and plan to continue to do so. More

by debmaloney28
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Recommend Dealer
Yes

Other Employees Tagged: Beverly - Front desk receptionist

February 19, 2025

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Worst experience I ever had! ! Otto service department are crooks! I brought my car in for an oil change covered under warranty, they tried to up charge me with $1700 in unnecessa More

by tomroby99
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Roger Prentiss

Feb 19, 2025

Otto Cadillac responded

Thank you for your feedback. We take your concerns seriously, but we must clarify a few points. First, regarding the inspection – New York State law requires that all brake lights be fully functional, including the tail light assembly. During the inspection, we found that three high mount LEDs were out. Even though some LEDs were still working, any non-functioning LEDs in the assembly mean the vehicle cannot pass inspection. This is a matter of state compliance, and the other service center should not have passed the vehicle under these conditions. As for the other services, we aim to provide clear, fair pricing. We understand that the cost of repairs and services can sometimes be frustrating, but we are committed to transparency and quality. We did attempt to resolve this directly with you, but unfortunately, we were unable to come to an agreement. We always strive to provide excellent service and clear communication. Thank you for your feedback. We will continue to follow state regulations and provide the best service we can, even when dealing with challenging situations. Regards, Meghan Serrell General Manager Otto Cadillac 518-869-5000 mserrell@ottocars.com

Feb 19, 2025

tomroby99 responded

Your pricing for parts and service are outrageous. You lost me as a customer. No reason to waste another dollar there. Fair pricing that’s a joke

February 11, 2025

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Great communication, appt confirmed and updates on service sent. Great recommendation was on alignment Thanks More

by Jay Kirker
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Recommend Dealer
Yes

February 10, 2025

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Ii have never had a problem with the service department at Otto Cadillac. Bill McLean goes above and beyond expectations to ensure you are totally happy. More

by WLUNDGREN3
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Recommend Dealer
Yes

Other Employees Tagged: Amber Young

February 07, 2025

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Friendly and to the point glad i chose to go here No push for unnessasary work props to Bill More

by marksr306
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Recommend Dealer
Yes

February 06, 2025

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Service was good and everyone was friendly. Dealership had area to sit and wait while car was being serviced More

by depaulo
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Recommend Dealer
Yes

February 05, 2025

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Great service reception, vehicle condition review is high tech with many pictures, updating was frequent during service, and actual service was thorough and done well More

by thomas.ruffing
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Recommend Dealer
Yes

Other Employees Tagged: Beverly and Jason

February 05, 2025

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Always great service. Was just in for a check up for 35000 miles but as always everyone was great! More

by bhampson
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Recommend Dealer
Yes

February 04, 2025

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First time service at this dealership. No waiting, took car right it. Kept in loop of process and needed service. Will be back. More

by DaveC
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Recommend Dealer
Yes
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