Dealership Experience
18 yrs, 2 mos
Industry Experience
32 yrs, 2 mos
1,293 Reviews
Write a Review1293 Reviews of Bill McLean
February 19, 2025
Reliable, friendly, honest and top-notch customer service. We’ve been buying our cars and having them serviced at Otto for at least 15 years and plan to continue to do so. service. We’ve been buying our cars and having them serviced at Otto for at least 15 years and plan to continue to do so. More
Other Employees Tagged: Beverly - Front desk receptionist
February 19, 2025
Worst experience I ever had! ! Otto service department are crooks! I brought my car in for an oil change covered under warranty, they tried to up charge me with $1700 in unnecessa ! Otto service department are crooks! I brought my car in for an oil change covered under warranty, they tried to up charge me with $1700 in unnecessary and unneeded services. They failed my inspection and was very shady about the reason. $533 for a high mount stop light that works and continues to work. Hmm it’s a $113 part so I guess $430 labor that takes 20 min to install??! $600 for two overpriced tires , $230 for an alignment. I told them to pound sand out of your mind going to be extorted to pay your ridiculous prices. A scam, guess that’s how they make money at Otto Caddilac, extort money from naive old people. Mavis passed my inspection without issue nothing wrong with stop light, alignment was $99 and I got four reasonable price tires. Never again will I do business with Otto Caddilac bunch of crooks, I am calling the BBB and report their business practices More
Other Employees Tagged: Roger Prentiss
February 11, 2025
Great communication, appt confirmed and updates on service sent. Great recommendation was on alignment Thanks service sent. Great recommendation was on alignment Thanks More
Other Employees Tagged: Chris Otto, Roger Prentiss, Amber Young, Kelly Jo Wisler
February 10, 2025
Ii have never had a problem with the service department at Otto Cadillac. Bill McLean goes above and beyond expectations to ensure you are totally happy. at Otto Cadillac. Bill McLean goes above and beyond expectations to ensure you are totally happy. More
Other Employees Tagged: Amber Young
February 05, 2025
Great service reception, vehicle condition review is high tech with many pictures, updating was frequent during service, and actual service was thorough and done well tech with many pictures, updating was frequent during service, and actual service was thorough and done well More
Other Employees Tagged: Beverly and Jason

