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Bill Summer
63 Reviews
63 Reviews of Bill Summer
September 03, 2022
Great dealership, have been there multiple times over the last couple of years for different check engine light problems. This dealership and maintenance staff have always been top notch. I highly recommend last couple of years for different check engine light problems. This dealership and maintenance staff have always been top notch. I highly recommend them More
by CORMAR
Verified CustomerOther Employees Tagged: Amanda Raatz, Julio Quintana
August 27, 2022
Gurnee VW changed my tire and put back unmatching ugly black hardware. I have Ring doorbell footage showing I left for the dealer that Morning with matching hardware. They claim I am incorrect. Nonet black hardware. I have Ring doorbell footage showing I left for the dealer that Morning with matching hardware. They claim I am incorrect. Nonetheless, they said they'd rdered me new hardware and I still don't have it. More
by hmhwiseguy
August 25, 2022
Great place! Don’t judge it off Bill in service. He is unfriendly and it’s unfortunate because everyone else is very helpful and great to work with. Don’t judge it off Bill in service. He is unfriendly and it’s unfortunate because everyone else is very helpful and great to work with. More
by User
Other Employees Tagged: Nebi Denic, Sandi Negrau
August 25, 2022
I feel as though my car was not looked at until a few hours after my appointment. I believe this was because they new I was dropping my car off instead of waiting. After my appointment my rain sensin hours after my appointment. I believe this was because they new I was dropping my car off instead of waiting. After my appointment my rain sensing windshield wipers no longer function properly and my rear view mirror rattles when driving. I now have a follow up appointment for this Saturday at 8:00 to address wipers and mirror. More
by MOSSGK
Other Employees Tagged: Amanda Raatz
August 22, 2022
Great staff, very helpful! I really like the location and how helpful everyone is when I bringing my car to get worked on!! I really like the location and how helpful everyone is when I bringing my car to get worked on!! More
by Wendy.Spoo
Other Employees Tagged: Amanda Raatz
August 21, 2022
To be honest, this are my 3rd visit here this month and my 1st visit I was not happy. I guess it’s true it is sweeter the second time around LOL. All i can say is thank you and Nice work and Good job Volks my 1st visit I was not happy. I guess it’s true it is sweeter the second time around LOL. All i can say is thank you and Nice work and Good job Volkswagen gurnee. More
by Jprox2kid
August 20, 2022
My service appointment went well. The service writer Bill, kept me updated as I waited and was informative about some preventive maintenance that would need to be done soon. The opera The service writer Bill, kept me updated as I waited and was informative about some preventive maintenance that would need to be done soon. The operations manager for the dealership group also happened to be there, he was a big help and seemed to be a real gentleman, and professional. More
by BTHSNOPRO
August 20, 2022
Overall it’s a good dealer, usually don’t have any issues. But this time it took over 3 hours for an oil change! No communication on how it was going. After two hours I asked how much longer. I was t issues. But this time it took over 3 hours for an oil change! No communication on how it was going. After two hours I asked how much longer. I was told it was “almost done” and they’re” getting the paperwork”. It was over another hour. I get people are short staffed but I could have been told so I could go home! Plus the construction noise was INSANE!! More
by LITBIT1982
Other Employees Tagged: Sandi Negrau
August 17, 2022
The service department has gotten much better so far since the new manager was hired. since the new manager was hired. More
by jab1574
Other Employees Tagged: Amanda Raatz
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