Great customer service.
Had a recall on a part and they switched it for me no problem.
Had a recall on a part and they switched it for me no problem.
More
by 97DANTE.TARRA
Verified Customer
Verified Customer
Aug 17, 2022 -
Gurnee Volkswagen responded
Thank you, Dante! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Bob Rohrman's Gurnee Volkswagen.
Ron Monaco worked with me for 9 months trying to find the
right vehicle. He never pressured me to purchase something that I didn’t need and always responded to text and emails quickly. He understood what I w
right vehicle. He never pressured me to purchase something that I didn’t need and always responded to text and emails quickly. He understood what I was looking for and contacted me whenever a car came in that he thought I would like. Working with him was a 10/10.
More
by NBERN1
Verified Customer
Verified Customer
Aug 15, 2022 -
Gurnee Volkswagen responded
Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Bob Rohrman's Gurnee Volkswagen are glad to have you as a customer.
Very fast and professional work.
will done job .Friendly people only waiting room to small
will done job .Friendly people only waiting room to small
More
by mklip
Verified Customer
Verified Customer
Aug 15, 2022 -
Gurnee Volkswagen responded
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Bob Rohrman's Gurnee Volkswagen, we look forward to having you as one of our valued customers for many more years to come!
Showed me the wrong vehicle.
Service department not super professional. Sales manager fired a day after I purchased my vehicle. Price quoted was not full price after they told me
Service department not super professional. Sales manager fired a day after I purchased my vehicle. Price quoted was not full price after they told me about all the great things they had already added to the car. Upfront pricing and sales people that understand which vehicle they are selling you would be welcome. I think I will buy from CarMax next time.
More
by SPAETH.TRAVEL
Verified Customer
Verified Customer
Aug 18, 2022 -
Gurnee Volkswagen responded
Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.
Aug 18, 2022 -
Gurnee Volkswagen responded
Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.
Customer service was ok, but the service provided is not
worth of the money. Most of the services are more expensive than other Volkswagen dealers and didn’t complete the what they supposed to do.
worth of the money. Most of the services are more expensive than other Volkswagen dealers and didn’t complete the what they supposed to do.
More
by Wisconsin
Verified Customer
Verified Customer
Aug 15, 2022 -
Gurnee Volkswagen responded
We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.
Aug 15, 2022 -
Gurnee Volkswagen responded
We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.
Very professional service!
Fast and affordable! Staff are always friendly! I am lucky to live next door :-)
Fast and affordable! Staff are always friendly! I am lucky to live next door :-)
More
by LOVLININC
Verified Customer
Verified Customer
Aug 12, 2022 -
Gurnee Volkswagen responded
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
I have been coming to this dealer for years now.
The last couple of times they haven’t been much help. I went in for service and they didn’t work on what I came in for. I have also been waiting for
The last couple of times they haven’t been much help. I went in for service and they didn’t work on what I came in for. I have also been waiting for a part to arrive since January, I have asked for a rental, since driving around without a clock spring is dangerous. They won’t give me a rental. I will not be returning to this dealer again.
More
by brenrivera03
Verified Customer
Verified Customer
Aug 15, 2022 -
Gurnee Volkswagen responded
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
Aug 15, 2022 -
Gurnee Volkswagen responded
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
Bill was great in keeping me informed of my car's service
status. Everything was done timely.
status. Everything was done timely.
More
by KINGBETH.64
Verified Customer
Verified Customer
Aug 11, 2022 -
Gurnee Volkswagen responded
Thank you so much for your kind words for Bill, and for taking the time to leave us this wonderful service feedback!
Awesome service very professional.
I dodnt have among wait. The price was affordable
I'll be coming back for all my services
I dodnt have among wait. The price was affordable
I'll be coming back for all my services
More
by BROOKE.HOOKER1
Verified Customer
Verified Customer
Aug 11, 2022 -
Gurnee Volkswagen responded
Brooke, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
Gurnee VW already had all my information, including
needed service from my purchase. I drove in, handed off my key, and had a pleasant wait for my car to be finished. It was easy and convenient. I hi
needed service from my purchase. I drove in, handed off my key, and had a pleasant wait for my car to be finished. It was easy and convenient. I highly recommend the dealership and the service department at Gurnee VW!
More
by steviep63
Aug 11, 2022 -
Gurnee Volkswagen responded
Stevie, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Julio met your expectations. Thank you again for choosing Bob Rohrman's Gurnee Volkswagen, we look forward to having you as one of our valued customers for many more years to come!
Dealer Reviews
Cars for Sale
Dealer Log In
