Bill Summer | Page 6

We drive from Kenosha for service at Gurnee VW. The staff is super nice, and we have had great experiences! The staff is super nice, and we have had great experiences! More

by rach11382 Verified Customer Verified Customer

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While out of state, this dealership turned off cruise control to update MAP sensor after a check engine light notification and never turned it back on. This was not noticed until back home. Called dealer control to update MAP sensor after a check engine light notification and never turned it back on. This was not noticed until back home. Called dealership and they said to bring to a dealership locally and they would take care of it. Have contacted via text and email several times and cannot get a straight answer on a reimbursement. More

by Joe Verified Customer Verified Customer

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Staff are always super friendly and helpful. They respect my time and work hard to get my VW Atlas ready for the road ASAP. They respect my time and work hard to get my VW Atlas ready for the road ASAP. More

by MEYMANDP Verified Customer Verified Customer

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They have always treated me very well. I've brought my Routan here it's whole life.. I've brought my Routan here it's whole life.. More

by EDDIEHAMM Verified Customer Verified Customer

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My car was there for 2 days with no one calling me or letting me know that it was ready. I spent 2 hrs on hold waiting for the service manager to call me whom never called, I was told he was too busy. I letting me know that it was ready. I spent 2 hrs on hold waiting for the service manager to call me whom never called, I was told he was too busy. I had to take an Uber and show up in person to find out where my car was. And to my surprise, I get there and the service manager was playing on his phone, sitting back with a big ole grin on his face. And then he had the audacity to give me attitude when I confronted him. Horrible place, horrible dealership, exceptionally terrible service. I am considering selling car car so that I can disassociate myself with VW altogether. More

by Mdflores12 Verified Customer Verified Customer

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Somewhat happy. Adviser could be more attentive to the needs of the customer. Lack of communication between adviser and customer. I was told 1 hr wait but it took mo Adviser could be more attentive to the needs of the customer. Lack of communication between adviser and customer. I was told 1 hr wait but it took more than 2 hrs without notifying client on what”s the status of my car. But otherwise he did a good job ordering the parts needed. More

by Jprox2kid Verified Customer Verified Customer

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Very nice and friendly at time of service both with the service office and service care team. service office and service care team. More

by LTSH1963 Verified Customer Verified Customer

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First time here and the experience was exceptional in the service department, will probably be coming back to this location. service department, will probably be coming back to this location. More

by Pablo R Verified Customer Verified Customer

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Customer service and communication at this dealership is horrible. I had an issue with my car that took three visits for resolution. Each time I experienced little to no update or status. The second visi horrible. I had an issue with my car that took three visits for resolution. Each time I experienced little to no update or status. The second visit they kept my car for three days with no loaner car offered. Third visit I had to ask for a loaner, but at this point no one would even greet me. I also used the feedback through text that the dealership requested and never heard back e.g if you need anything during your visit don’t hesitate. Poor management at its core and makes me want to switch off a VW branded car. More

by OCONNOR.WALLY Verified Customer Verified Customer

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Service was excellent there was one very small problem that I had. The tech accidently spilled fuel in the vehicle and didn't say anything. Called the dealer and the detailed my car for fee and got rid of that I had. The tech accidently spilled fuel in the vehicle and didn't say anything. Called the dealer and the detailed my car for fee and got rid of the smell. I would recommend this dealer for sales and service. More

by pep33 Verified Customer Verified Customer

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