Bill Terhorst | Page 2

Bill was engaging, helpful, willing to answer all my questions and genuinely felt like he wanted me to have a great experience buying a car. questions and genuinely felt like he wanted me to have a great experience buying a car. More

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Bill is very versed with all the models Honda offers. He was very patient with me and took the time to explain all the features before, during and after the test drive. he was always courteous and soli He was very patient with me and took the time to explain all the features before, during and after the test drive. he was always courteous and solicitous of any questions I had knowing I was a first-time buyer of a Honda. He did not pressure me and when I decided to finalize the deal, he took his time to explain the details in the paperwork. I had a very positive experience working with him. More

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Bill was very professional and made the car buying experience a pleasure. This is the guy you want to buy your Honda vehicle from. experience a pleasure. This is the guy you want to buy your Honda vehicle from. More

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Very helpful in every aspect of the car buying experience. The dealership was a very comfortable setting when purchasing my car. experience. The dealership was a very comfortable setting when purchasing my car. More

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Bill was very helpful. He answered all of my questions. The process was easy. I went home with a great new car! He answered all of my questions. The process was easy. I went home with a great new car! More

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We couldn’t have had a more pleasurable experience. Bill made us feel so welcome! Everything from the tour of the place to contacting us every step of the way when waiting for our vehicle. Bill made us feel so welcome! Everything from the tour of the place to contacting us every step of the way when waiting for our vehicle. More

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Certainly would have given 5 stars had it not been for the disappointing experience in the financing end of the deal with your Finance Manager, whose name I prefer not mention. I was helping my sister the disappointing experience in the financing end of the deal with your Finance Manager, whose name I prefer not mention. I was helping my sister who lives in Chicago buy a Honda HRV. Unfortunately on that particular day Mr. Roland Gomez was off and Bill Terhorst whom I have known for many years put me in touch with Victor Ramirez. Victor was awesome in every way and was very well versed with the products we were looking to acquire. We test drove a couple of HRV's and was extremely pleased with our choice. The entire process was perfect until we stepped into the final event for financing. It was the shocking manner and the approach in addressing the extended warranty that broke the camel's back. At the conclusion of the documentation, the unremarkable and the cold attitude expressed by the finance manager, as we walked out of the office is the consequence of this review. No thank you, no comment of "enjoy your purchase" not even a smile. Of all the things you wear , expression is the most important. A scene that you perhaps will encounter in a funeral home's financing department but for the thank you(s). I have been a customer of Valley Honda since 1999 servicing all my Honda and Acura vehicles. I certainly have to appreciate and commend the outstanding members of Valley Honda staff that I have encountered over the years - Sam Kim, Kevin Hefferman, John Benec, Joe Navarro, Nick Capezio, Bill Terhorst and Roland Gomez. That cannot be said of Mr. Jab Rahaman who was the manager who dealt with us that day. It was certainly under his tutelage that the finance manager operated and Mr Jab Rahaman bears a greater responsibility for this review and low rating as well. Check out the definition of Collective Responsibility More

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Just worked with Bill, again, on another lease. Always a pleasure! Low pressure, professional and knowledgeable. Great to work with Jack and Tyler Davis as well. I would highly recommend Bill Always a pleasure! Low pressure, professional and knowledgeable. Great to work with Jack and Tyler Davis as well. I would highly recommend Bill and Valley Honda! More

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We have worked with Bill for several years and he has always taken good care of us. I would highly recommend that you work with him on your next purchase. always taken good care of us. I would highly recommend that you work with him on your next purchase. More

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Bill was wonderful to work with and very helpful without being pushy. The dealership was clean, organized and had an inventory of the vehicle we were interested in. being pushy. The dealership was clean, organized and had an inventory of the vehicle we were interested in. More

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