Billy Goss
Billy Goss at Norm Reeves Toyota Dallas

Billy Goss

Internet Sales Manager

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

Contact Me
4.9
366 Reviews

Dealership Experience

7 yrs, 11 mos

Industry Experience

24 yrs, 5 mos

Languages Spoken

English English

4.9

366 Reviews

Write a Review

366 Reviews of Billy Goss

January 03, 2026

Dealership Rating
Employee Rating

Monica and Billy made the process of looking for my car super easy. So kind and knowledgeable. Jose and Jalisa made the trade in and financing process smooth and stress free. More

by knagy15
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 03, 2026

Norm Reeves Toyota Dallas responded

Thank you so much for choosing Norm Reeves Toyota Dallas! Please let us know if we can be of any more assistance. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

December 20, 2025

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Everyone was so helpful and polite. They kept me informed and up to date on the repairs. They even washed my car. More

by tillde-2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 20, 2025

Norm Reeves Toyota Dallas responded

Thanks for sharing about your experience with Norm Reeves Toyota Dallas. We appreciate your business and hope to see you again soon! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

December 04, 2025

Dealership Rating
Employee Rating

I have purchased three new vehicles from this dealership since 2016. Our most recent salesman was Walter, and I hope to have the chance to work with him again. Walter went above and beyond the call of duty: More

by Justin Beckham
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Walter Parker, Keith Bonds

Dec 04, 2025

Norm Reeves Toyota Dallas responded

Thank you, Justin! Your loyalty means the world to us, and we’re grateful to have Walter on our team to ensure each experience is seamless and ahead of schedule. Enjoy your new vehicle, and we look forward to continuing to serve you in the future! - Norm Reeves Toyota Dallas

September 08, 2025

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Dealer lied about inventory fees being mandatory. What else are they lying about? Wouldn't recommend doing business with them. More

by k
Sales Price Transparency
Purchase Time
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Recommend Dealer
No
Sep 09, 2025

Norm Reeves Toyota Dallas responded

Thank you for providing this feedback, and we apologize for not providing you with a better experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

September 07, 2025

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Financial advisor to finalize everything was terrible. I almost walked out. He was extremely disrespectful. My trade in was low balled. More

by MINORJMORISHA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Luis Santos, Moriah Snargrass , Andres Escobar

Sep 08, 2025

Norm Reeves Toyota Dallas responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

August 31, 2025

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They treat me like family. They always have good solutions. They never give me the runaround. More

by HILARYANNJIRASEK
Service Price Transparency
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Recommend Dealer
Yes
Sep 01, 2025

Norm Reeves Toyota Dallas responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Norm Reeves Toyota Dallas, we look forward to having you as a valued customer for many years to come! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

July 28, 2025

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Employee Rating

We worked with Antoni on purchasing a Tundra. I was a bit hesitant going in because so many dealerships try to play games, and I was bracing for the same. Antoni was very enthusiastic about earni More

by tundraowner
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Antoni Santana , Alex Doyle

Jul 28, 2025

Norm Reeves Toyota Dallas responded

Thanks for sharing your thoughts about your experience with Norm Reeves Toyota Dallas. We appreciate your business and hope to see you again soon! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

July 25, 2025

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Everything I come to the dealership for maintenance or you look at new vehicles everything is always so kind, professional and honest More

by JASMINEMCINNIS15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 25, 2025

Norm Reeves Toyota Dallas responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

July 24, 2025

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Employee Rating

Great experience overall. From the selection process to closing. Monica went all out to get the exact vehicle from another dealership so very well earned business More

by CDF
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 24, 2025

Norm Reeves Toyota Dallas responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

July 13, 2025

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Employee Rating

I commend the whole operation. They were all courteous, respectful, informative and non-pressure. We will certainly do our best to be a return customer. More

by kelder.elder
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Andres Escobar, Isidro Ramirez

Jul 13, 2025

Norm Reeves Toyota Dallas responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

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