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Billy Herbert

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Billy Herbert

Billy Herbert | Page 7

Service Manager

Galleria BMW

11282 Mandal Parkway
D'iberville, MS 39540

Hey everyone! I’m born and raised on Ms Gulf coast. I’ve been in the service business for 24 years. I enjoy creating relationships with my clients and helping them in anyway with there vehicle needs. I’m married with 3 teenage boys. Yes, life is busy! I look forward to helping in anyway possible.

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4.9

195 Reviews

Overview Reviews (195) Inventory (565)

Industry Experience

25 yrs, 4 mos

Languages Spoken

English

4.9

195 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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195 Reviews of Billy Herbert

July 28, 2024

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Employee Rating

The customer service is always wonderful. The process is stress free. There are a variety of vehicle selections. I love the service advisor they are very personable. The process is stress free. There are a variety of vehicle selections. I love the service advisor they are very personable. More

by renee.cambrice

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Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Sonya West, Andrew Saenz

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Aug 01, 2024 -

Galleria BMW responded

Never any stress here. That would not be fun. We truly love what we do and are so happy when we hear back from our clients. Please know that if you need anything just give us a buzz. Thanks for your trust and the great 5 star review.

July 23, 2024

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This makes the third car I have purchased from Galleria BMW. They are very knowledgeable, friendly and make the process of buying a new car incredibly easy. Ask for Sonya, she’s the best of the best! BMW. They are very knowledgeable, friendly and make the process of buying a new car incredibly easy. Ask for Sonya, she’s the best of the best! More

by James S

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Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Sonya West

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Jul 24, 2024 -

Galleria BMW responded

Thank you so very much for continuing to put your trust in us. We will definitely pass your kind words on the Sonya And wow, your third BMW! You know as well as we do they’re great vehicles and we’re sure you are enjoying the ride. Let us know if there’s anything that you ever need. Thanks again!

July 22, 2024

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Great service department! They were fast and reliable.Additional courtesy wash and evaluation of my car upcoming service needed was a plus. They were fast and reliable.Additional courtesy wash and evaluation of my car upcoming service needed was a plus. More

by lwaynetta

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jul 22, 2024 -

Galleria BMW responded

Getting you back on the road quickly and safely is our top priority. So glad we could help and thank you so much for the great review.

July 21, 2024

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Employee Rating

Great Service —diagnose, repair, video work, comfortable & clean waiting area, BMW genius support, Above & Beyond!! & clean waiting area, BMW genius support, Above & Beyond!! More

by patricia.moseley

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Andrew Saenz , Bryan Lite 5 stars!!

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Jul 22, 2024 -

Galleria BMW responded

Above and beyond is exactly the way we want to do business. Our customers deserve the best every time. Thank you so much for the great review.

July 21, 2024

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Employee Rating

Billy and Andrew the service advisors are incredible. They are super good at communicating and helping me understand the repairs nessacry for my x3. Great customer service skills. Highly recommend They are super good at communicating and helping me understand the repairs nessacry for my x3. Great customer service skills. Highly recommend More

by blawler875

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Andrew Saenz

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Jul 22, 2024 -

Galleria BMW responded

Thanks for the recommendation and thanks for your business. We’re sure you’re loving that X3. It makes us happy to know that we could provide clear communication throughout the process. If there’s ever anything you need, please don’t hesitate to reach out.

July 20, 2024

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Fast easy service. Easy dealership to work with. I like the large inventory of vehicles on hand. Easy dealership to work with. I like the large inventory of vehicles on hand. More

by raakross

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Andrew Saenz , Chris Veninga

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Jul 22, 2024 -

Galleria BMW responded

Thank you so much. We strive to offer a great selection of vehicles for our clients to choose from. We’re happy. that you had a great experience here. Please know that if there’s ever anything you need in the future, you know where to find us.

July 20, 2024

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Employee Rating

Service team is top notch! Always helpful and efficient with any need we have ever had. Always helpful and efficient with any need we have ever had. More

by Regins

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jul 22, 2024 -

Galleria BMW responded

Thank you so much for the great five star review and your kind words. We’re very happy that you had a great experience here at Galleria BMW and if there’s ever anything you need, don’t hesitate to reach out.

July 20, 2024

Dealership Rating

Employee Rating

Billy was and is very easy to work with …. I appreciate him and his ability to help take care of servicing my car… Working full time this means a lot to me ! I appreciate him and his ability to help take care of servicing my car… Working full time this means a lot to me ! More

by Not applicable

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jul 22, 2024 -

Galleria BMW responded

It makes happy to know that Billy could help. We appreciate your time and promise to never do anything to waste it. So glad you put your trust in us and please know that will always be here whenever you may need us.

July 20, 2024

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Employee Rating

As always, great work done to our X3. Also, their communication is top notch which is greatly appreciated. Also, their communication is top notch which is greatly appreciated. More

by Loey.RMT

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Chris Veninga

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Jul 22, 2024 -

Galleria BMW responded

Thanks for letting us service that times three. We definitely want you in tiptop shape when you’re on the road thanks for your business. Your trust and your great review.

July 20, 2024

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Employee Rating

Fast and easy service. Great customer service and friendly employees. Easy to deal with. All together very happy with the service Great customer service and friendly employees. Easy to deal with. All together very happy with the service More

by darien.smith93

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Andrew Saenz , Chris Veninga

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Jul 22, 2024 -

Galleria BMW responded

We’re so happy to hear that. Thanks for taking the time to let us know how the team did. Everyone here at Galleria BMW loves what we do and we love our clients. So it shows. Thanks again.

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