Billy Kwan | Page 2

Very friendly professional people. They understand what our needs are to get the sales done. They understand what our needs are to get the sales done. More

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Arcadia Mercedes is better than before and now it is the best dealer. Because of the new pretty building and excellent customer services, specialty Billy Kwan and Billy Wang. I highly recommended Arcadia if best dealer. Because of the new pretty building and excellent customer services, specialty Billy Kwan and Billy Wang. I highly recommended Arcadia if you want to buy a Mercedes. I hope to buy another car there next year. More

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Have gotten few cars here in the past few years. Amazing service. Super friendly and helpful. Overall great experience. Will definitely come back again. Amazing service. Super friendly and helpful. Overall great experience. Will definitely come back again. More

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I had an absolutely outstanding experience at Rusnak Mercedes dealership, and I can't sing their praises enough! From the moment I walked through the doors, I was greeted with warm smiles and exceptiona Mercedes dealership, and I can't sing their praises enough! From the moment I walked through the doors, I was greeted with warm smiles and exceptional service. The team here, especially Sadith and Scott, went above and beyond to make my car-buying experience truly five-star. Sadith and Scott were incredibly friendly, attentive, and welcoming. They took the time to listen to my needs and preferences, ensuring that I found the perfect vehicle that matched my requirements. Their knowledge and expertise were evident as they patiently answered all my questions and guided me through the process. What truly sets this dealership apart is the way Sadith and Scott went out of their way to be kind and make everything run seamlessly. Car buying and leasing can often be a stressful and overwhelming process, but they transformed it into a hassle-free and enjoyable experience. Their dedication to customer satisfaction is truly remarkable. Thanks to Sadith and Scott, what had been a headache for weeks at other dealerships turned into a five-star experience at Rusnak Mercedes. I highly recommend them to anyone in the market for a new car or looking to lease one. You won't find a friendlier, more attentive, and welcoming team anywhere else. Kudos to Rusnak Mercedes and its outstanding associates! More

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We are grateful for the customer service and services received at this MB of Arcadia, both the sales person Mark and Billy in finances were helpful and provided exceptional services, thank you! received at this MB of Arcadia, both the sales person Mark and Billy in finances were helpful and provided exceptional services, thank you! More

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Bruce was very informative and showed professional courtesy. Kept me informed through the entire process of my new car purchase. courtesy. Kept me informed through the entire process of my new car purchase. More

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Great selection and staff. Easy to find what you’re looking for and they make getting the deal done easy. Easy to find what you’re looking for and they make getting the deal done easy. More

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Dealership was a greatly condition, well remodeled and showroom setup was perfect . Service is awesome as well showroom setup was perfect . Service is awesome as well More

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Took my Cadillac in on trade. Called me because GMAC wouldn’t let them pay off lease. I allowed them to take it out of the contract but they never paid i off the lease just gave t Called me because GMAC wouldn’t let them pay off lease. I allowed them to take it out of the contract but they never paid i off the lease just gave the car to a friend of the General Manager. Someone is driving the car for two months while GMAC is wanting payments from me. Thieves! More

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Kevin Wang helped me got my new C300. My experience was GREAT! He was incredibly patient in answering all my queries from start to finish, allowed me to make decisions easier without the My experience was GREAT! He was incredibly patient in answering all my queries from start to finish, allowed me to make decisions easier without the pressure and annoyance of a "typical" salesman. There was no hidden fees or markup. They were so transparent the whole time. Kevin Wang was absolutely exceptional! I would recommend him to anyone looking for a hassle free buying experience. Besides, I recommend obtaining your finances through Billy Kwan, the finance manager. Another stellar employee of the Arcadia Mercedes team. Thank you all for making this purchase so pleasant and easy! More

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