Billy Kwan | Page 3

Took my Cadillac in on trade. Called me because GMAC wouldn’t let them pay off lease. I allowed them to take it out of the contract but they never paid i off the lease just gave t Called me because GMAC wouldn’t let them pay off lease. I allowed them to take it out of the contract but they never paid i off the lease just gave the car to a friend of the General Manager. Someone is driving the car for two months while GMAC is wanting payments from me. Thieves! More

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Kevin Wang helped me got my new C300. My experience was GREAT! He was incredibly patient in answering all my queries from start to finish, allowed me to make decisions easier without the My experience was GREAT! He was incredibly patient in answering all my queries from start to finish, allowed me to make decisions easier without the pressure and annoyance of a "typical" salesman. There was no hidden fees or markup. They were so transparent the whole time. Kevin Wang was absolutely exceptional! I would recommend him to anyone looking for a hassle free buying experience. Besides, I recommend obtaining your finances through Billy Kwan, the finance manager. Another stellar employee of the Arcadia Mercedes team. Thank you all for making this purchase so pleasant and easy! More

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Katrin was extremely helpful and sweet. She really took care of me and help me get exactly what I wanted. I couldn’t be anymore happier with the process of purchasing my car. I would highly She really took care of me and help me get exactly what I wanted. I couldn’t be anymore happier with the process of purchasing my car. I would highly recommend this dealership and especially Katrin. More

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So professional and efficient. The easiest car buying transaction I have ever experienced. Thank You! The easiest car buying transaction I have ever experienced. Thank You! More

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Great service. Location was very clean. Friendly employees. Great experience. Kevin Wang was the best. Location was very clean. Friendly employees. Great experience. Kevin Wang was the best. More

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This is my best Mercedes Benz Car buying experience. Thanks so much to Scott! He is very patient, understanding of customer’s needs, provided detailed explanation for several option and helped our famil Thanks so much to Scott! He is very patient, understanding of customer’s needs, provided detailed explanation for several option and helped our family find the car we are looking for. Also, Stacey was very patient to answer all questions I have with the car as well. We really appreciate great helps from Scott and Stacey! Thank you very much! More

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I rarely take time to write feedback or do survey. But I must take this chance to rate my new car purchase experience at Rusnak Benz Arcadia. My sales rep Brianna was awesome. She was patient, att But I must take this chance to rate my new car purchase experience at Rusnak Benz Arcadia. My sales rep Brianna was awesome. She was patient, attentive, good at listening and not pushy like your regular cars salesperson. She actually made you feel like she’s on your side when it comes to buying a new car. The sales manager Barbie was friendly and easy to work with as well in the negotiating process. Finance manager Billy was friendly and was being very patient with the incorrect paperwork and took the time to explain all the numbers. Even the service department rep John R. was very helpful, welcoming and accommodating with helping a problem with the new car. It was a 10/10 experience. I will surely refer my clients and friends to Rusnak Arcadia for sure. Justin More

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Kat is very friendly and approachable. She helps out everything during the car collection and follow up. She helps out everything during the car collection and follow up. More

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This was my first Mercedes purchase and my experience was amazing thanks to KATRIN BASSENGER. The process was faster than what I thought and she did everything possible to get me the best deal Mercedes Benz amazing thanks to KATRIN BASSENGER. The process was faster than what I thought and she did everything possible to get me the best deal Mercedes Benz of Arcadia could give me. I recommend this dealer ship and I recommend KATRIN BESSENGER. She took good care of me! Thank you Katrin! More

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Purchased a brand new G63 from this dealership. Excellent service, top notch facility, and smooth transaction overall. I would recommend them to anyone looking for a Mercedes in California. Excellent service, top notch facility, and smooth transaction overall. I would recommend them to anyone looking for a Mercedes in California. More

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