Blake Heller | Page 2

I recently purchased a used Toyota Highlander (2022) and had an exceptional experience at Empire Toyota. From start to finish, Blake, Thomas, Larry & Sham went above and beyond to ensure that my car-buying had an exceptional experience at Empire Toyota. From start to finish, Blake, Thomas, Larry & Sham went above and beyond to ensure that my car-buying journey was smooth and enjoyable. I had considered purchasing a car for months and Blake, the car salesman, stayed in communication with me for over 4 months after my initial visit to Empire Toyota. Blake’s texts and phone calls were professional, periodic and he did not “bug me” like salesmen at other dealerships. Blake actually texted a few car options the day I was planning to visit the Huntington area from Queens, so I took that as a sign that it was the time to buy, despite my hesitation due to personal obligations. Blake was knowledgeable about the Highlander I test drove, which was the perfect model to suit my financial needs (although my heart desired a Venza or Highlander with all the bells & whistles). Blake was patient, attentive, and didn’t pressured me into making a decision, although he was persuaive. He also knows how to take care of his customers as I benefited from their Chick-Fi-La food delivery while waiting to see the Finance Manager the 2nd time (this was after 8pm) Thomas, the sales manager, was instrumental in ensuring that everything ran smoothly before reaching the finance office. He was professional, accommodating and made certain I was able to receive a cargo cover for my vehicle. (I don’t have it as yet, and I am looking forward to receiving it in the mail as promised since the cargo cover provided that evening was short a few inches). Thomas’ dedication to customer satisfaction is truly commendable. Larry Love (the name I had in my head from an 80’s rap song) is the lead finance guy, has a personality as big as mine, albeit louder and is fast talking, friendly, and generous. He went the extra mile to answer my questions during the financing process. Despite the wait to see him, Larry's professional demeanor and sense of humor kept me awake during the process. What I appreciated most was his willingness to sacrifice his protein shake to help my blood sugar stabilize while waiting for food to arrive. Moreover, the atmosphere at the dealership was vibrant. The honking of the horn, symbolizing each car sale, added an exciting energy to the environment. Hearing it multiple times within the few hours I was there was a testament to the dealership's effectiveness and success. While I’m at it, I also want to extend a special shoutout to the Salesman located next to Blake, who initiated a quick chat while I was waiting around. He inquired about my purchase & shared how much he adores his wife, which I thought was awesome. He also took care of my request to change the music playlist (as I had grew tired of hearing the trap music & so called “Rap” that was being played). His consideration definitely contributed to a more pleasant experience. Also, I can't forget Daniel's friendly smile and warm greeting (It’s refreshing to have salesman & staff not be afraid to smile & say hello-even if you’re not directly doing business with them.) Lastly, I must acknowledge Mr. Sham, who jumped right in to assist me two days later and selflessly braved the rain to escort me to my new/used vehicle. His dedication to customer satisfaction did not go unnoticed and added a personal touch to my experience. To conclude, know that all of these gentlemen made me write this glowing review. JUST KIDDING! My experience at Empire Toyota dealership exceeded my expectations, thanks to the outstanding service provided by those I encountered. I highly recommend this dealership to anyone in search of a seamless car-buying experience. I look forward to their continued outstanding service as I do plan to drive 45 mins every few months to have my car serviced by the team at Empire Toyota specifically! Oh, and make sure to ask for Blake. Tell him Erika referred you and then reach out to me if you purchase a car. :) More

by EMC22 Verified Customer Verified Customer

Helpful 0

Report | Print

I purchased a 2024 Carolla Blake Heller was excellent. He was contentious and attentive as he guided me through my car buying experience. I would definitely recommend my friends and family to purchase a c He was contentious and attentive as he guided me through my car buying experience. I would definitely recommend my friends and family to purchase a car from Blake Heller at Empire Toyota of Huntington. More

by nesberry70 Verified Customer Verified Customer

Helpful 0

Report | Print

Always a great experience at Huntington Toyota Blake Heller was of great help when we were deciding on what car to buy have been using this dealership for over 20 years now and the service dept also al Heller was of great help when we were deciding on what car to buy have been using this dealership for over 20 years now and the service dept also always a great help More

Helpful 0

Report | Print

Wonderful experience from start to finish. Blake Heller (my salesperson)) was knowledgeable, thorough & worked very hard to create the best deal for me. Blake Heller (my salesperson)) was knowledgeable, thorough & worked very hard to create the best deal for me. More

Helpful 0

Report | Print

Great. Great great great great great great great great greatest great good great good great Great great great great great great great great greatest great good great good great More

Helpful 0

Report | Print

I really needed a car so I went to empire Toyota to look. I spoke to the salesman and he talked me into buying the car. He kept asking me what is the amount I’m comfortable with. He came back three times and I spoke to the salesman and he talked me into buying the car. He kept asking me what is the amount I’m comfortable with. He came back three times and finally gave me a payment I was ok with. When I went to pick up the car they added another $50 on top of the payment and gave 10.71% on top of that. I was desperate for a car. I work in a hospital and need a reliable car because I can’t miss work like other people. My breaks have been squeaking since I got the vehicle. I drive all the way to Huntington twice and both times the mechanic said there is nothing wrong with the car. I will not say anything nice about this place. Plus I had to put 10,000 down on the car. The car is way overpriced if I wasn’t so desperate. Every time I asked how much the car was they said they couldn’t tell me at this time. Then they had the audacity to say thank you for your service. If I could give negative I would. I’m a single mom of two kids and I don’t make as much as people think. The down payment was from my mom and I had to jump on it when I could. I wasn’t sure if she would ever have that money again to give me. Your all crooks! More

by rsapril71 Verified Customer Verified Customer

Helpful 0

Report | Print

Found the used car I wanted online which was at Huntington Toyota so I called up to see if they had it. They did, so I put a deposit on it and then came in, test drove it, completed the purchase a Huntington Toyota so I called up to see if they had it. They did, so I put a deposit on it and then came in, test drove it, completed the purchase and drove it home the same day. Price was good, car is immaculate. They will provide oil changes for a year which is very nice. I am quite pleased. More

by mayerguitars Verified Customer Verified Customer

Helpful 0

Report | Print

Blake and Javier made this purchase experience very easy-quite knowledgeable and courteous individuals-great dealership easy-quite knowledgeable and courteous individuals-great dealership More

Helpful 0

Report | Print

Great team, Blake was super helpful. The finance managers all great. Would def recommend this location The finance managers all great. Would def recommend this location More

by Maria Camila Molina Verified Customer Verified Customer

Helpful 0

Report | Print

The salesman Blake was helpful, pleasant and friendly. Both the dealership and salesman exceeded our expectations. Recommend highly Both the dealership and salesman exceeded our expectations. Recommend highly More

by jcs0 Verified Customer Verified Customer

Helpful 0

Report | Print