Blake Johnson | Page 2

Solved a problem 2 other dealers wouldn't bother with I am writing to tell you of a positive experiences I had being a customer at Summit Toyota. I had emailed back and forth with Frank Lawson over the I am writing to tell you of a positive experiences I had being a customer at Summit Toyota. I had emailed back and forth with Frank Lawson over the weekend after doing my due diligence on what car to buy; and after two delays due to the weather on Sunday I finally made it to the dealership this morning, albeit 30 minutes late. I had explained to Mr. Lawson ) not only that I wanted to purchase a new Toyota, but I had a problem with providing a title immediately to my then car ( now I am a happy Toyota owner). I also told Frank that if I could not resolve that issue this morning I was going to have to drive back and forth to Chicago 832 miles roundtrip) today and tomorrow. Despite the fact that 2 other dealers in Stark County ( where I live) had told me there was nothing they could do for me, Mr. Lawson checked with his managers and told me there was a work around. Figuring I had nothing to lose, I got packed for the trip to Chicago with the intent of driving to Chicago if/when I was informed at Summit Toyota that the problem was indeed insurmountable. When I arrived Frank introduced me to Bob Watterson; and Bob showed remarkable patience (and missed lunch) as I was at Summit Toyota for the better part of 5 hours.. I also was sure that I knew that based on my online research what I wanted was a Corolla. As it turned out I was wrong, the Corolla literally was not a good fit for me. Similar to a problem I had 30 years ago when I bought a Mitsubishi Eclipse and could not sit in it for 10 minutes without having back pain, as soon as I sat in the Corolla's driver seat I had radiating back pain.. Two weeks later I had to trade it in on an Infiniti instead. That fiasco cost me about $2,000, and I did not want to relive that experience. When I explained this to Bob, rather than giving up Bob and I discussed other options including the Prius, the Rav 4 and the Camry and their cost. As we discussed the situation Bob suggested looking at the Camry L. Unfortunately the non-power driver's seat in the Camry L did not resolve the issue. We then moved on to the LE which had better lumbar adjustment options it did not reproduce my back symptoms and I decided to buy it. I then was helped by Blake Johnson who not only explained the financing but was able to actually lower the monthly payment allowing me to add two protection packages and stay within my monthly payment parameters. Blake even got me adhesive to attach my Easy Pass to the windshield of the Camry. I had not one but three good experiences at Summit Toyota Frank actually looked into my issue, and was able to come up with a workable solution. Bob took ownership of the seating problem, rather than watch me walk out the door and spent the necessary time to find me a car that would work for me. Blake rather than just proceeding with what I was prepared to accept took the extra step to lower the payment and to avail myself of two of the vehicle protection programs Summit Toyota offered that I otherwise would have gone without. I will happily recommend Summit Toyota to whoever might ask about a Toyota dealer, even if it is a longer drive than to the local dealer here in Stark County. More

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Ready and waiting, except... I scheduled ahead to look at the vehicle I was interested in and the vehicle was ready. After a test drive and deciding upon the purchase Scott DeFabb I scheduled ahead to look at the vehicle I was interested in and the vehicle was ready. After a test drive and deciding upon the purchase Scott DeFabbo worked well with me. Plans were made to finalize paperwork the next morning after a few items were corrected from test drive. Once again vehicle was ready to go. The paper work was almost ready to go when I arrived at the time I stated I would be there, but had to wait for a short while. This is the reason for 4 instead of 5 stars. Once paperwork was ready the rest of the process went very smoothly. More

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DAVE IS AWESOME! Dave made everything so easy and was happy to answer all of the questions we had! And there were a lot. Everyone at summit Toyota was super friendly a Dave made everything so easy and was happy to answer all of the questions we had! And there were a lot. Everyone at summit Toyota was super friendly and knowledgeable. HIGHLY RECOMMEND!! More

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Great service Blake was personable, and friendly. Through several phone conversations, he answered all of my questions and I knew before I came to the dealership wh Blake was personable, and friendly. Through several phone conversations, he answered all of my questions and I knew before I came to the dealership what I would be paying for the car I wanted. No extra pressure was put on me when I came in to meet him, test drive and sign on the line, for my new car. Best experience I have ever had, buying a car. Thank you Blake and Summit Toyota. More

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New Car Purchase This is the second time we purchased a new car from Summit Toyota.. Everyone one was very helpful and friendly. All the service department employees This is the second time we purchased a new car from Summit Toyota.. Everyone one was very helpful and friendly. All the service department employees have been very good when we've needed something done. Very nice dealership. More

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Excellent service and personnel Was looking for a used car had specified amount of money and o spend blaketook a great interest in my needs and found the car ivought in service and h Was looking for a used car had specified amount of money and o spend blaketook a great interest in my needs and found the car ivought in service and had it brought out for me to see. Took it to my mechanic and one small repair was newd d they took care of it at cost . Very good company to deal with would highly recommend to family and friends. More

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Long wait and lack of communication When we first met Blake on our test drive on a Saturday, we were very impressed with his knowledge of the Camry Hybrid and we were grateful he was so When we first met Blake on our test drive on a Saturday, we were very impressed with his knowledge of the Camry Hybrid and we were grateful he was so easygoing and not at all pushy. Summit did not have the color we wanted, but with a small deposit, Blake assured us he could find a car for us on Monday, and we could most likely have it within a few days. Unfortunately, that's where the great customer service ended....we talked to him on Monday and he told us that he had found our car and would get back to us with a pickup day/time. We were still hoping to pick it up within a few days, but when we hadn't heard back in another 2 days, we left messages for both Blake and a manager at the dealership. No one returned our call. On Friday, we sent an email to Blake saying that we needed to know the status of our car and didn't appreciate that no one was communicating with us. He replied and told us they would have the car the following Monday. He said he was even willing to come in on his day off on Tuesday to get us the car, if needed. We called again on Tuesday and were directed to a manager's voicemail. Once again, we left a message and no one returned the call. Tuesday, Wednesday, and Thursday all came and went....and still we had no car. Thursday afternoon, we finally received an email from Blake saying he would have the car in the lot on Friday and he would call to arrange a day/time for pickup when it was ready. On Friday morning, we sent an email saying we were very disappointed in the service we've received thus far and how it had now been almost two weeks since we "purchased" the car and we still didn't have it in our possession. We said that if we did not have the car that day that we were planning to go to another dealer (which we had already started doing). Surprisingly, they were able to accommodate our request and we picked up the car that afternoon. However, it doesn't stop there.....when we met with Blake on the first day, we told him that the car would be in my husband's name. When I dropped my husband off to pick it up, he called me shortly afterward to say the paperwork was not correct and the loan was in both names. This was not a problem for us, except that it's not what we wanted. Thankfully, we absolutely love the car! We were just extremely disappointed with the lack of communication over the two weeks we were waiting. Had Blake kept us informed of the trouble he was having in getting the blue color we wanted, we likely would have been more forgiving. We will likely still go to Summit for service on the car while it's free, but do not anticipate buying another car from this dealer in the future. More

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Not stressful very comfortable car purchase experience.. Blake was very Easygoing and helpful. My Fiancé and I agree Summit Toyota was the best new car purchase experience either of us has had. Also not p Blake was very Easygoing and helpful. My Fiancé and I agree Summit Toyota was the best new car purchase experience either of us has had. Also not pushy but concerned with my needs and expectations of my vehicle selection. More

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Thank you... leased our second car! This is the second car that we lease from Summit Toyota. Its always a pleasure to work with them. They are professional and courteous. Thank you Bla This is the second car that we lease from Summit Toyota. Its always a pleasure to work with them. They are professional and courteous. Thank you Blake Johnson for helping us find the car that we really want and still meet our budget. We will buy/lease from you again! More

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Love my Highlander! Thanks to Blake and TJ and everyone at Summit Toyota for a great buying experience. The staff was friendly and went out of their way to make a no pre Thanks to Blake and TJ and everyone at Summit Toyota for a great buying experience. The staff was friendly and went out of their way to make a no pressure sale. We will definitely recommend this dealership to all our family and friends. More

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