Bob Annis | Page 14

We had a great experience. We got the car that we wanted at a very fair price. They worked with our trade in and everyone was very friendly and welcoming. at a very fair price. They worked with our trade in and everyone was very friendly and welcoming. More

by rdfultz3 Verified Customer Verified Customer

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Top Notch Great team work. Bob Annis, Joe Cleaver, and sales manager Manolo Santos ! Ferman Chevy/Volvo could learn a lot from this team, in customer service a Great team work. Bob Annis, Joe Cleaver, and sales manager Manolo Santos ! Ferman Chevy/Volvo could learn a lot from this team, in customer service and respect. More

by bdo0594 Verified Customer Verified Customer

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Our experience was great from beginning to end. The car is the exactly what we wanted and Bob made it easy. The staff is as helpful and friendly. We will be back. We drove from Mt. Dora just to get the car is the exactly what we wanted and Bob made it easy. The staff is as helpful and friendly. We will be back. We drove from Mt. Dora just to get the car there.🤗 More

by sbrower Verified Customer Verified Customer

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Personal service, friendly, knowledgable staff. In sales, Bob was fantastic at Ferman Mini, and working with John Rebello was a pleasure from start to finish. You have great people at Ferman and tha In sales, Bob was fantastic at Ferman Mini, and working with John Rebello was a pleasure from start to finish. You have great people at Ferman and that makes buying great cars easy. Thank you again. More

by kosakakris Verified Customer Verified Customer

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The staff was very courteous and professional. They answered all of my questions and they were great to work with!!! I am happy that I chose Ferman! answered all of my questions and they were great to work with!!! I am happy that I chose Ferman! More

by cjlizura Verified Customer Verified Customer

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1st experience there was great. I was greeted at my car and walked inside to my service person that knew who I was. So professional and really made me feel welcome. 2nd experience was the exact opposite. T and walked inside to my service person that knew who I was. So professional and really made me feel welcome. 2nd experience was the exact opposite. They sat their drinking their Starbucks and acted as though my presence was a total inconvenience. When I asked them if my appointment was too much for them to handle since it was New Years Eve they seemed fine with the lack of professionalism I was dealing with. I had to go into the service managers office to explain to him why I was so taken back by their poor customer service. He was great. He turned everything around. More

by nbtampabay1 Verified Customer Verified Customer

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The dealership goes above and beyond most dealerships I have dealt with. In 2009 we bought our first Mini Cooper. I had rode in a mini but never drove one. Bob was our salesman. I asked him a million ques have dealt with. In 2009 we bought our first Mini Cooper. I had rode in a mini but never drove one. Bob was our salesman. I asked him a million questions about every aspect of the vehicle. He answered every one to our satisfaction. We have the car serviced and detailed by Ferman. We are now On our second Mini and I wouldn’t go anywhere else. on our second Mini Cooper More

by JSDY42 Verified Customer Verified Customer

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Great experience Our experience at this dealer was awesome. They were very friendly and professional. We didn't feel pressured to make a decision. This is the first ti Our experience at this dealer was awesome. They were very friendly and professional. We didn't feel pressured to make a decision. This is the first time we haven't had some kind of buyer's remorse after purchasing a new vehicle. More

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New Mini Bob was very very accommodating when I traded in my old mini to a new one. He was changed out a piece in the dash for me and sold me a great car. I wo Bob was very very accommodating when I traded in my old mini to a new one. He was changed out a piece in the dash for me and sold me a great car. I would not hesitate to recommend Bob to my friends. More

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One of the easiest car purchases that I've experienced. I've always liked the Minis and when my friend Ruby bought a Mini from Bob a few weeks I had to check it out. Bob was was awesome! He was very informa I've always liked the Minis and when my friend Ruby bought a Mini from Bob a few weeks I had to check it out. Bob was was awesome! He was very informative and he didn't pressure like most car salesman (I manage a retail store so I appreciate this as I am the same way). AJ in F&I was just as amazing as this was a very smooth and stress free process! I loved my Fiat but after driving my Mini for a few days I am in love. I highly recommend Ferman, Bob and AJ! More

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