Bob Annis | Page 13

Whenever I go to the service department there is always the gentleman called Jamie always welcomes ask you who your service advisor is and takes good care of you then I need Mister Caesar which she takes g the gentleman called Jamie always welcomes ask you who your service advisor is and takes good care of you then I need Mister Caesar which she takes good care needs of the car very knowledge as well I enjoyed the coffee they have there thank you whoever is in charge of it0 More

by GKOLLYDAS Verified Customer Verified Customer

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Not bad for one of life's dreaded experiences! Disappointed on first visit that no competitive leases were available, returned to trade different car the next day on a limited edition vehicle that Disappointed on first visit that no competitive leases were available, returned to trade different car the next day on a limited edition vehicle that was well priced. They arranged better financing rate than I had found so that was plus. Still hate the use of "dealer pack", adding fees like prep, etc for $1,000 then saying they can't waive it because they would be sued in a class action. Pure nonsense - dealer of another brand we were looking at waived it in about 20 seconds. Even the Florida consumer site says it is fully negotiable and should not be paid as the "prep" etc. is included in the MSRP. Anyway, great car good salesperson and finance guy! More

by Fred Verified Customer Verified Customer

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Stepping Up During Trying Times The entire Ferman team stepped up during these trying times (COVID-19). I have been practicing social distancing for over a month now and Ferman respe The entire Ferman team stepped up during these trying times (COVID-19). I have been practicing social distancing for over a month now and Ferman respected that by arranging at home test drive and purchase of our new Mini EV. Everything was done over the phone, internet and from our home. The car was disinfected and the touch surfaces wiped down. My trade was picked up upon delivery of the Mini. Nice job guys, pleasant experience. More

by rickjones48 Verified Customer Verified Customer

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Customer service was excellent! The process was very easy and quick. Bob Annis was a great salesman and I would recommend him to anyone. Will return in the future easy and quick. Bob Annis was a great salesman and I would recommend him to anyone. Will return in the future More

by debkenmoore930 Verified Customer Verified Customer

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Bob Annis is truly the best! He has been working with my fiancé and I for several months when we would come in to test drive and look at cars. He never once made ya feel pressured, but instead always helpfu fiancé and I for several months when we would come in to test drive and look at cars. He never once made ya feel pressured, but instead always helpful and patient. When I was finally ready to commit Bob was all in. He made the numbers work and even came in on his day off! I look forward to continuing business with everyone at Ferman Mini (: More

by schauer.priscilla Verified Customer Verified Customer

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Excellent Our visit was excellent. There was no high pressure sales tactics, our salesman, Bob Annis was excellent in showing us the different model Mini's. I w Our visit was excellent. There was no high pressure sales tactics, our salesman, Bob Annis was excellent in showing us the different model Mini's. I would definitely recommend him to a friend. Thanks to everyone who assisted us. More

by piperc140 Verified Customer Verified Customer

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Fantastic service. Waited late to get the paper work done sales staff was great. Good instruction on all the features of our clubman John cooper sales staff was great. Good instruction on all the features of our clubman John cooper More

by bullseyedean Verified Customer Verified Customer

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Super nice folks. Great service. Everyone was very nice and helpful. I felt like they went out of their way to make sure I was satisfied. Their efforts were certainly appreciated. Everyone was very nice and helpful. I felt like they went out of their way to make sure I was satisfied. Their efforts were certainly appreciated. More

by villashells Verified Customer Verified Customer

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Thank you! Bob Annis is very nice, patient, helpful, knowledgeable and straightforward and so is Bob Cleaver. Really appreciate all the help and I really like my Bob Annis is very nice, patient, helpful, knowledgeable and straightforward and so is Bob Cleaver. Really appreciate all the help and I really like my first MINI. More

by pamg Verified Customer Verified Customer

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Just purchased my 4th Mini! I have to say this experience was by far the best we have had with Ferman Mini of Tampa Bay. We were helped by Bob and Santos, both went over the top I have to say this experience was by far the best we have had with Ferman Mini of Tampa Bay. We were helped by Bob and Santos, both went over the top to help us trade in our 2016 and get a brand new 2020. I love my new Mini and hope whoever purchases my 2016 has a great time with it. They are wonderful cars! Thank you again Bob and Santos!! More

by maybaby19 Verified Customer Verified Customer

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