Bob Cerza | Page 13

Friendly knowledgeable team, they took care of us throughout the process. Everything from the initial walkthrough video of the car, to Bob's assistance throughout the purchase process, Henry's detai throughout the process. Everything from the initial walkthrough video of the car, to Bob's assistance throughout the purchase process, Henry's detail review of the add on options, and Alex's hands on assistance with learning all the features...the entire team made us feel extremely comfortable with our purchase. More

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Bob was amazing. He explained everything thoroughly and took his time. Very kind and sweet to speak to about such a big purchase. He explained everything thoroughly and took his time. Very kind and sweet to speak to about such a big purchase. More

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Bob did a great job, he was prompt, efficient, and easy to work with! I'll be back for my next car to work with! I'll be back for my next car More

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Professional. Courteous. Low pressure. Felt comfortable dealing with David and the other staff. Well-organized showroom. Courteous. Low pressure. Felt comfortable dealing with David and the other staff. Well-organized showroom. More

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Bob was great to work with on early lease trade-in and David did an amazing job walking us through all of the great features of our new XC60 David did an amazing job walking us through all of the great features of our new XC60 More

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Bob C. was amazing, he got us in and out with a new car. thanks was amazing, he got us in and out with a new car. thanks More

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30 year customer of Smythe Volvo. The employees of this dealership are excellent brand ambassadors of both the Smythe organization and of Volvo products. The employees from the CE The employees of this dealership are excellent brand ambassadors of both the Smythe organization and of Volvo products. The employees from the CEO to the person who greets you when you enter the service area or the showroom is friendly, courteous and helpful. There is a strong customer focused culture at this organization. Kudos to the leadership team and the employees! More companies, regardless of their business, should use Smythe as a model for enhancing their service levels to customers. It’s a pleasure doing business with this organization! More

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Another great experience at Smythe! Bob Cerzo is always friendly, professional and helpful. Anyone else we dealt with was the same. Bob Cerzo is always friendly, professional and helpful. Anyone else we dealt with was the same. More

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Competent and professional service. Reliable consultants. Good prices and strong customer connection. I recommend it! Reliable consultants. Good prices and strong customer connection. I recommend it! More

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I was on the fence btwn EV and Third Row. I had done all of my research but A few years back I remember test driving an XC90 at Smythe. I wound up not getting it but the experience itself was I had done all of my research but A few years back I remember test driving an XC90 at Smythe. I wound up not getting it but the experience itself was extremely memorable; extremely professional, comfortable atmosphere, willingness to help me find as many permeatations of models that had that met my spec, and most of all astounding customer service. Fast forward, on my mission to determine EV v. 3rdRow I randomly stop into Smythe to see what they've got. I did a little due diligence online before stepping in so I had a bit of an understanding of their inventory but I wanted to see if there may be some toys that came in that weren't ready to be shown yet. I remembered my experience and my salesman from long ago and when I walked in I asked for Bob. Low and behold he was there and available. Nows Bobs a vet so there's no telling if he truly remembered me, especially since it was a lost sale. Nevertheless Bob greeted me with open arms and Sat me and my 5 year old daughter and got down to business. He checked the inventory, gave me a few options, I saw that they matched my notes and asked to see one. He not only obliged but immediately suggested a test drive. When I tell you this was a hassle free professional experience, I'm not kidding. Long story short I bought the car same day. Got my own financing which the dealership matched and Bob researched my affiliations to see if I qualified for any running programs (which I did...saved me $500). Bob stayed late to put together all of the paperwork and came in early the next day to ensure that truck was cleaned, detailed and gassed up ready for pick up. Btw I got a '22 XC90 T6 Inscription CPO for under $40k which out beat their closest CPO competitor by over $2k. Needless to say, amazing experience, great staff and really good inventory. 10 out of 10 absolutely recommend. J. More

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