Bob Drake | Page 13

Frustrating shuffled from one sales rep to another Very difficult trying to purchase a new Honda CRV-EXL. Passed through SIX sales reps that made the buying experience uncomfortable & unnecessary. F Very difficult trying to purchase a new Honda CRV-EXL. Passed through SIX sales reps that made the buying experience uncomfortable & unnecessary. Felt like I was in a middle of a shell game. A few reps down right rude. I'm now happy to shop elsewhere. More

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Excellent service and professionalism. Always quick and thorough service, always explaining exactly what was done and what to be mindful of regarding future recommendations for maintaining Always quick and thorough service, always explaining exactly what was done and what to be mindful of regarding future recommendations for maintaining the vehicle. Would recommend highly! More

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Great experience I had a great experience at Dover Honda with 3 visits in the past month. I have bought 3 Honda's in the last 6 years at three separate dealerships an I had a great experience at Dover Honda with 3 visits in the past month. I have bought 3 Honda's in the last 6 years at three separate dealerships and this was by far the best experience. Now some of this may be contributed to the fact I didn't have a trade in this time around so there was less to haggle over, but even so everything about this purchase was great. I went in a month ago with a certain price in mind. We couldn't come to a deal that day, but at no point did I feel overly pressured. Bob and Paula were both very professional and I enjoyed working with them even though we couldn't make a deal. This past Monday Bob called me to let me know there were new Honda promotions and to see if was still in the market. The new promotions got the price within $200 of my original ask. However there was an additional promotion going on for the same car I wanted but with Navigation, which was actually cheaper than without. 500 less than my original ask. Problem is they didn't have any on the lot. Dover Honda was able to meet a quote I had been given from an out of town dealership and get the color combination I wanted from another dealership as well. Bob and company were great. Bob kept me updated throughout the process as they tried to get the car I wanted. If you have ever bought a Honda before your probably know about "The Survey". I think the thing that stood out most is Bob or anyone else at Dover Honda for that matter never mentioned "The Survey" until I was about to drive away, and it was only a just so you know, and I'd appreciate if you could take a few minutes to fill it out. My last two purchase at other Honda dealerships as soon as a sale was verbally agreed to everything was about "the survey". Another difference between this purchase and past purchases was the finance person. Sarah was quick, and not at all pushy when it came to extras. Again a major change from what I was used to. If your in the market for a new Honda certainly shop around so you get the best price, but then take your quote over to Bob at Dover Honda, they will treat your right. More

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The third Honda's the charm I just purchased my third Honda from this dealership and they have done right be me each time. Bob Drake was great, the deal was great and the new CR- I just purchased my third Honda from this dealership and they have done right be me each time. Bob Drake was great, the deal was great and the new CR-V is great! I love the product, but getting a Honda at Dover Honda is the best way to do it. More

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Routine Maintenance Great service as always with a comfortable atmosphere and friendly people who are genuinely concerned about your needs. My Civic is now ready for man Great service as always with a comfortable atmosphere and friendly people who are genuinely concerned about your needs. My Civic is now ready for many more trouble-free miles. More

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New Honda Civic Purchase I had a great experience going into Dover Honda. Everyone there was friendly and the sales person I spoke with, Bob Drake, was fantastic. He was very I had a great experience going into Dover Honda. Everyone there was friendly and the sales person I spoke with, Bob Drake, was fantastic. He was very professional and kind. He also provided for me all the information I needed to know about the vehicle and assisted me every step of the way through the purchasing process. Thank you Bob Drake and thank you Dover Honda for excellent customer service! More

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Great product, excellent service. 3rd car purchased at Dover Bob Drake is an excellent sales person, efficient, thorough, and extremely helpful and knowledgeable. Bob has sold me 3 cars and will likely sell m Bob Drake is an excellent sales person, efficient, thorough, and extremely helpful and knowledgeable. Bob has sold me 3 cars and will likely sell me one more in the next year or two.The service department has also been excellent over the years. Prompt and thorough, and very accommodating. More

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Excellent and Easy Bob was a pleasure to work with. After telling him my needs, he did everything he could to make sure I was happy and satisfied with the options. LOV Bob was a pleasure to work with. After telling him my needs, he did everything he could to make sure I was happy and satisfied with the options. LOVE my new CRV and the service I was provided. More

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Excellent The new facility is very comfortable. Bob was great to work with and the experience was informative and friendly. I will consider Dover Honda for my n The new facility is very comfortable. Bob was great to work with and the experience was informative and friendly. I will consider Dover Honda for my next car purchase in the future. More

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Good Experience Our salesman (Bob) was willing to work with us on our trade in, a 2013 crv which actually made the deal happen. Overall we were very pleased. If we tr Our salesman (Bob) was willing to work with us on our trade in, a 2013 crv which actually made the deal happen. Overall we were very pleased. If we trade in our other Honda we will also work with Bob again. Very professional from start to finish. Regards, Tom & Lucille Sirianni More

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