Bob Edwards
Bob Edwards at Toyota of Scranton

Bob Edwards | Page 3

General Sales Manager

Toyota of Scranton

3400 N Main Ave
Scranton, PA 18508

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4.8
47 Reviews

Dealership Experience

8 yrs

4.8

47 Reviews

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47 Reviews of Bob Edwards

May 10, 2022

Dealership Rating
Employee Rating

They were easy to work with and did whatever necessary to ensure I was happy with my purchase. Second purchase was a great experience More

by JHAMMERS
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Corey Boynton

May 10, 2022

Toyota of Scranton responded

JHAMMERS, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com 570-702-8776

April 13, 2022

Dealership Rating
Employee Rating

This experience was smooth, very friendly salesman Joe “Jr” helped me out. I was in the car that night. More

by TAYLORSMAMA3311
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Richard LaRussa , Joe Mercado Jr, Michael Reilly

Apr 13, 2022

Toyota of Scranton responded

Hi Taylorsmama3311, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com 570-702-8776

January 05, 2022

Dealership Rating
Employee Rating

Very great service. Super friendly people. FIVE OUT OF FIVE. Would definitely recommend to anyone More

by KINGJAKE717
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Corey Boynton, Michael Reilly, George Zepherin

Jan 05, 2022

Toyota of Scranton responded

Thank you, KingJake717 for your perfect, 5 star review and recommendation. It is greatly appreciated. We are delighted all went well at your recent visit to our dealership. Take care.

October 06, 2021

Dealership Rating
Employee Rating

Excelente muy buena atención todos muy amable el tiempo brindado la rapidez y el servicio brindado muy bueno More

by JOHANDYPAULINO
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Doug Stahl, Ahmad Wasal, Jordan Printz , Jeffrey Felkowski, Bryan Matarese, Joe Mercado Jr, Chris Wagner, AJ Wallace, George Zepherin

August 22, 2021

Dealership Rating
Employee Rating

Great dealership. Very friendly. Not high pressure. Service is quick. Buying is painless. Everyone from sales to the finance department are professional and friendly. Andrew Weinberger is a tremend More

by JEFF
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Richard LaRussa , Corey Boynton, Ryan Cali, Alyssa Esteras, Bryan Matarese, Jenna Sledzinski, Howard Sweeny, Andrew Weinberger

Aug 23, 2021

Toyota of Scranton responded

Jeff, thank you for taking the opportunity to provide a review of our dealership. We are honored to know we earn your respect and perfect, 5 star rating. Many thanks. We agree...Andrew is an tremendous asset to our dealership. Take care.

June 14, 2021

Dealership Rating
Employee Rating

Sales Department is not good Why do they say that you will take the car the same day to get a final price, and then they say they will not sell you the car because I called too many times and did not sho More

by rudoneyet134
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Joe Gotto

Jun 16, 2021

Toyota of Scranton responded

rudoneyet134, we do have a system we follow when selling and servicing vehicles. It involves making an appointment and if you miss your appointment it does effect our team. We do understand there are things that happen during the course of a day that can interfere with your schedule. We wish you well in your search for a new vehicle.

November 16, 2020

Dealership Rating
Employee Rating

Toyota of Scranton had a good variety of vehicles to choose from. Knowledgeable to work with as well as no pushy to make the purchase. More

by MMJMEADE961
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeffrey Felkowski, George Zepherin

Nov 16, 2020

Toyota of Scranton responded

Thank you very much, MMJMEADE961 for your 5 star review and recommendation. It is appreciated. Take care.

October 23, 2020

Dealership Rating
Employee Rating

Can’t say enough good things about Toyota Scranton. What makes Toyota Scranton the go to dealership would be the quality of professionalism from their staff and the quality of vehicle they proudly sell. More

by HAYESPSU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jammie Marcen , Allen Blad, Corey Boynton, Jenna Sledzinski

Oct 23, 2020

Toyota of Scranton responded

HAYESPSU, thank you for your perfect, 5 star review and recommendation. We are proud of what we believe in at our dealership, and it is all about our customers. Be well and thanks again! ~ Mary Jo Preno, Customer Experience

August 06, 2020

Dealership Rating
Employee Rating

Promises not kept I bought a new used Toyota Prius 4 touring car in the beginning of July 2020. I spoke to the sales person on the phone who was very nice and told me More

by rakdoc
Recommend Dealer
Yes

Other Employees Tagged: Richard LaRussa , Jeffrey Felkowski, Bryan Matarese, George Zepherin

Sep 01, 2020

Toyota of Scranton responded

rakdoc, Thank youfor taking the time to provide your review. As you can imagine, we are not thrilled with your 2 star review. Our VP of Guest Experience will reach out to further discuss. Take care.

August 01, 2020

Dealership Rating
Employee Rating

Great team. Made my experience one of the best I’ve ever had. I will recommend al of my contacts to the team at Toyota of scranton. More

by KENNETHWALLEY5125
Recommend Dealer
Yes

Other Employees Tagged: Richard LaRussa, Brian Cloud , Allen Blad, Curt Manck, Vito Sampogne

Sep 01, 2020

Toyota of Scranton responded

Kennethwalley, thank you for the perfect, 5 star review. We look forward to working with you in the future. Take care.

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