Bob Edwards | Page 4

Always friendly with great service. I been driving Toyota’s since 1975 and always looked forward to the next new model advancements. I owned many 4Runners starting in 1990 their a great I been driving Toyota’s since 1975 and always looked forward to the next new model advancements. I owned many 4Runners starting in 1990 their a great vehicle but they fell behind the competition In technology. For that reason I recently bought a new Cadillac XT6 . Toyota needs to redesign the 4Runner It’s too old school I’m sorry to say . My 2018Tacoma is a great truck I love it and look forward to Another one when the time comes .Hopefuly it will be competitively better than ever . I’ve bought and leased over 15 Toyota new vehicles over the years . More

by Vincent Verified Customer Verified Customer

Helpful 0

Report | Print

15k service Alyssa in service was phenomenal. Not only was she extremely professional with me but as I waited to finalize things with my car I took note of how pa Alyssa in service was phenomenal. Not only was she extremely professional with me but as I waited to finalize things with my car I took note of how patient and professional she was with a difficult customer in front of me. Great job Alyssa! More

by JIMCANUCK Verified Customer Verified Customer

Helpful 1

Report | Print

Absolute customer service and professionals every one From when I arrived till I left kept informed and my satisfaction was paramount when your vehicle is returned the care that was taken surpasses any ot From when I arrived till I left kept informed and my satisfaction was paramount when your vehicle is returned the care that was taken surpasses any other dealer. More

by ramdbm18424 Verified Customer Verified Customer

Helpful 0

Report | Print

Quick service with a smile Vito and Alan did a great job in getting my vehicle in for quick reliable service with a complimentary wash. Next time they will replace my wipers as Vito and Alan did a great job in getting my vehicle in for quick reliable service with a complimentary wash. Next time they will replace my wipers as they are streaking. I would absolutely recommend the service at toyota of Scranton. More

by daveyip1964 Verified Customer Verified Customer

Helpful 0

Report | Print

Friendly Hometown Dealer What a refreshing experience! No pressure, no haggling, no "let me see what my manager says". They took the time to understand my needs and budget r What a refreshing experience! No pressure, no haggling, no "let me see what my manager says". They took the time to understand my needs and budget requirements and made the whole process easy and painless! They made sure I was introduced to the service department, and right away I felt like i knew them forever! There is absolutely no reason to shop for a vehicle or vehicle service anywhere else! More

by PROD0715 Verified Customer Verified Customer

Helpful 0

Report | Print

Terrible People Toyota of Scranton rips you off. They sold me a defective vehicle and would not give me back a full refund. I bought a vehicle for 15,499 and a week l Toyota of Scranton rips you off. They sold me a defective vehicle and would not give me back a full refund. I bought a vehicle for 15,499 and a week later found out it was in a bad accident and had structural damage and they would not give me back the full price I payed towards another vehicle. They said it was only worth $12,000 and thats all they would give me. Is this fair to me? What did I do wrong to get penalized? More

by VAGNARELLI Verified Customer Verified Customer

Helpful 4

Report | Print

I'd buy a car here every day - just as a 'feel-good' experie This is most likely the best experience I have EVER had buying a vehicle! (And at 40 000/mpy over 48 years I have a little experience!!) Intelligent, This is most likely the best experience I have EVER had buying a vehicle! (And at 40 000/mpy over 48 years I have a little experience!!) Intelligent, knowledgable, patient and to the point. Will I be back? Well...I hope not for a while, but when the time comes I'll be over! In the mean time I'll send our friends! Marianne Kuiper Milks Honesdale, PA More

by mariannekm Verified Customer Verified Customer

Helpful 0

Report | Print

Poor customer service Our experience is way to lengthy to put on here and would take up too much time and heave related it to a few people and never received any kind of ca Our experience is way to lengthy to put on here and would take up too much time and heave related it to a few people and never received any kind of call back especially from Allen the general manager which I thought we would- More

by JJMANDICHAK Verified Customer Verified Customer

Helpful 5

Report | Print

New Car Purchase Overall I had a pleasant experience. Salesman Max Broden was a complete gentleman and professional. I would recommend him to anyone interested in bu Overall I had a pleasant experience. Salesman Max Broden was a complete gentleman and professional. I would recommend him to anyone interested in buying a Toyota product. Everyone else at the dealeership that I came into contact with were friendly, helpful and true professionals. My only disappointment was a finance gentleman (Richard LaRussa) who initially came out on the showroom floor after I agreed to a deal and tried selling me extended warranties that I did not want. I was then left on the showroom floor for an additional one hour and 20 min. sitting. He then came back and escorted me to an office where again I had to tell him I'm passing on extended warranty. Then he showed me a deal folder that was not mine. Frustrating and disappointing after a pleasant experience with others. My hats off also to Howard and Kathy for solving another minor issue I had. Good people and good professioanls. Nice to see some smiles as well ! Ken Kovaleski 12/31/18 More

by KOVEY Verified Customer Verified Customer

Helpful 0

Report | Print

20,000 mile check up oil change and tire rotation. Took me right in and got me right back out within the hr. I was having a problem with my hatch and they had that fixed before I reached 5he service de Took me right in and got me right back out within the hr. I was having a problem with my hatch and they had that fixed before I reached 5he service desk! More

by laanglemi Verified Customer Verified Customer

Helpful 0

Report | Print