Bob Parr | Page 9

There were a couple of minor setbacks with repairs to my Jeep but Bob navigated them like an expert and made sure that everything was taken care of in the end. Jeep but Bob navigated them like an expert and made sure that everything was taken care of in the end. More

by HULAGIRL1783 Verified Customer Verified Customer

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Awesome customer service. Would highly recommend! They took care of my every need , and addressed the issue in a timely manner. Would highly recommend! They took care of my every need , and addressed the issue in a timely manner. More

by josebr201 Verified Customer Verified Customer

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I brought my Jeep in for three things, to calibrate the speedometer, repair the rear driver’s side taillight, and check the clutch. I was told they needed the car overnight and they kindly provided me an U speedometer, repair the rear driver’s side taillight, and check the clutch. I was told they needed the car overnight and they kindly provided me an Uber to take me home. Later in the day I received a text and an email with a video telling me that I needed an air filter, front brakes, a brake flush, new spark plugs, and that my oil pan was leaking, and that the differentials and transfer case needed servicing. I was told the speedometer was calibrated and that there was nothing wrong with the taillight. Finally that I did need a new clutch which was going to cost approximately 3200$. I won’t bore you with the prices of all the other “needed” services. As my Jeep is worth about 5500$ and they were suggesting 5000$ of repairs I needed to think about it. I told Marcus I would call him in the morning. I had remembered that they had fixed the oil pan already for me two years ago so Marcous offered to replace the gasket for just the cost of the part which was very fair. I asked him to go ahead and do that while I considered the rest of the items. I pulled out all my records for the jeep and found that other than the air filter and the clutch I had done all the other items in the last two years. Granted it was not at the dealer so they didn’t have a record of it but they never looked to see if these things needed to be done. They just suggested them based on the mileage of the jeep. If I hadn’t thought to check on my own I would have assumed I did need them since they were recommended. I called the next morning to see if these things Jeep was ready for the items I did approve but was told that nothing had been done and since Marcous was off that no one could confirm the price he gave me and that nothing work would be done. I left a message for the service manager to call me, who did sometime after lunch. He honored what Marcous had told me and the Jeep was repaired. I spent 37$ taking an Uber to the dealer to pick up the Jeep only to find the taillight was in fact not working. I had to argue with them to get someone to look at it on the spot as they wanted to keep the car overnight again as it was already 4pm. Eventually someone looked at it and said because it was an aftermarket light they couldn’t do anything about it. I paid for my oil pan gasket and left. I have an appointment at a local transmission shop to replace my clutch for 1200$ More

by brianjaymiller Verified Customer Verified Customer

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Serviced my Jeep Compass and was told Battery issues and since in warranty, both batteries were replaced. since in warranty, both batteries were replaced. More

by amish10 Verified Customer Verified Customer

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Bob made it a pleasant experience. He is attentive, detailed and expedited my vehicle in a timely manner. And I love the mechanic's video of the repairs! He is attentive, detailed and expedited my vehicle in a timely manner. And I love the mechanic's video of the repairs! More

by vwplanit Verified Customer Verified Customer

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Andy Savas was very professional in handling my Charger's service and coordinating my care while waiting. He also ensured I was helped when he had to leave. Gio Merced was very helpful in arranging my transp service and coordinating my care while waiting. He also ensured I was helped when he had to leave. Gio Merced was very helpful in arranging my transport when the time came for my other appointment. Then Bob Parr assisted with my return transport and was very kind as always. All of the service advisors were very knowledgeable and attentive to my service needs. I truly appreciate your service department. Also the manager is excellent. I would also like to thank the manager Anthony Bazzocco who was extremely helpful in the last few service appointments I had, for both my Jeep and my Charger. He was instrumental in assuring I was helped, ensured parts found and ordered, installation done efficiently and thoroughly, as well as documentation provided for my insurance company, etc. Winston also was very helpful and expedient as my advisor. More

by gina_gator Verified Customer Verified Customer

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Timely and friendly service. Robert Parr did everything he could to facilitate the process of required service! Robert Parr did everything he could to facilitate the process of required service! More

by ialunajr Verified Customer Verified Customer

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Thank you Rob for all your help. He is always making sure that I’m satisfied before I leave with my car he make sure he double checks everything so I will have problems with the car He is always making sure that I’m satisfied before I leave with my car he make sure he double checks everything so I will have problems with the car later so I really wanna tell him thank you and the service that I get from your company keep up the good work also I love the video that they show me when they’re working on the car to show me what’s going on . More

by lpdaly Verified Customer Verified Customer

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Great employees that do the work on your car. .i am very satisfied with Central Florida Chrysler Jeep .i am very satisfied with Central Florida Chrysler Jeep More

by ronaldshirlaw Verified Customer Verified Customer

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Proud of you guys for the hard work and dedication you’ve shown when last visited Thank you so much shown when last visited Thank you so much More

by timothycthawng Verified Customer Verified Customer

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