Bob Tomlin
Bob Tomlin at Coastal Kia

Bob Tomlin | Page 103

Service Consultant

Coastal Kia

6115 Market St
Wilmington, NC 28405

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4.9
1,058 Reviews
4.9

1,058 Reviews

Write a Review

1058 Reviews of Bob Tomlin

June 06, 2020

Dealership Rating
Employee Rating

Bob was amazing. He kept me informed every step of the way. Howard got me into my rental quick. Sam was sweet, he let me know when their was a problem and went above on a Saturday to call my warranty comp More

by S201831
Recommend Dealer
Yes

Other Employees Tagged: John Wigger, Sam Weisman , Howard Ramsey

Jun 08, 2020

Coastal Kia responded

Fantastic! Thank you for the great review and gracious comments. We love the team effort from Bob, Howard and Sam. It was thoughtful of you to recognize their attention to detail. Your amazing review has been shared with Bob, Howard, Sam and our service management team as well. Thank you for your loyalty. Please call us if you need anything. We are here to serve.

June 06, 2020

Dealership Rating
Employee Rating

I had a great experience at Coastal Kia.Brandon Wright I had a great experience at Coastal Kia. Brandon Wright was my salesman and he was awesome!! My family is very happy with our purchase More

by GARIBAY613
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Patrick Koballa, Michael Mascavage , JP Nicholas, Brandon Wright

Jun 08, 2020

Coastal Kia responded

Welcome to the Coastal Kia family! Thank you for the five star review and kudos for your Product Specialist Brandon Wright. We love the comments, "... he was awesome... my family is very happy with our purchase." Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Thank you for being such an important part of our Coastal Kia Family! Please call us if you need anything. We are here to help. Thanks again!

June 05, 2020

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NEW TO THE AREA I was made to feel right at home and in good hands during my visit during the Covid crisis. I was having warranty work done and Bob was very helpful w More

by SUSAN25624
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 05, 2020

Coastal Kia responded

Ms. Carr, thank you for the five star service review and kudos for Bob Tomlin in our service department. It was thoughtful of you to go online and rate your recent service experience at Coastal Kia. Your gracious comments have been shared with Bob and our entire service team. We appreciate the review and you including comments such as, "very professional employees as well as a most comfortable waiting area." We are thrilled that Bob was able to exceed your expectations. Let us know when you are ready to schedule your next appointment for tires. Please call us if you need anything. We are here to help.

June 03, 2020

Dealership Rating
Employee Rating

Had issue with a part service instaled in march.called ops manager she took care of the issue thanks so much.coastal kias top notch More

by MROVERMAN630
Recommend Dealer
Yes

Other Employees Tagged: John Wigger, Sam Weisman , Howard Ramsey, Peggy Roberts

Jun 04, 2020

Coastal Kia responded

Thank you! We apologize you had an issue and were happy to quickly address your concern. It is always nice to hear your concern was addressed quickly and we exceeded your expectations. Thank you for the review and great feedback. Please call us if you need anything. We are here to help!

May 25, 2020

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Employee Rating

AAlways GREAT care and service!!! I always know that I will get GREAT customer service at Costal Kia. Whether its routine maintenance or a problem I feel totally comfortable with Cost More

by ibtorismommy94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sam Weisman

May 26, 2020

Coastal Kia responded

You are very welcome! Thank you for recognizing the efforts of our amazing Coastal Kia service team. We love the comment, " I always know that I will get GREAT customer service at Coastal Kia." We sincerely appreciate the amazing review and gracious comments. Thank you for choosing Coastal Kia!

May 25, 2020

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Employee Rating

Excellent service, took a little longer to get what I needed done, wasn’t aware there was a recall on my vehicle but it was taken care of. I will always have my vehicle serviced at a dealership for all o More

by ASHLEYALBRITTON
Recommend Dealer
Yes

Other Employees Tagged: Patrick Koballa

May 26, 2020

Coastal Kia responded

Thank you! We appreciate the five star review and compliments for our amazing service team. Your patience is appreciated! We are thrilled you could avoid another trip by allowing us to complete your recall recently. Your loyalty is greatly appreciated. Thank you for servicing with a "small local business." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

May 25, 2020

Dealership Rating
Employee Rating

Always professional and courtious Consistently the best dealer service by far. Been going there for 5 years, been treated like family and am amazed at the prompt and professional servi More

by MA3SHI4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Wigger, Sam Weisman , Howard Ramsey

May 26, 2020

Coastal Kia responded

You are family and greatly appreciated! Thank you for the five star review and high marks for our team. We love the comment, "consistently the best dealer service by far." Thank you for your loyalty over the years too. We strive to deliver a truly exceptional experience to every client during every visit. We pride ourselves on our customer service culture and A+ Accredited BBB rating. Please call us if you need anything. We are here to help!

May 23, 2020

Dealership Rating
Employee Rating

Always courteous from answering the phone, making appointment for car service, shuttle service availability,communication during servicing of car if there is a problem. Bob Tomlin is 5 stars plus 👍 More

by DANABSKT
Recommend Dealer
Yes
May 26, 2020

Coastal Kia responded

Wonderful! Thank you for the amazing five star review and kudos for Bob Tomlin in our Coastal Kia service department. We think Bob is a 5 stars plus employee too. Your amazing review and gracious comments have been shared with Bob and our entire service team. Thank you for choosing Coastal Kia! Please call us if you need anything. We are here to help!

May 18, 2020

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Employee Rating

Coastal Kia is best Car lot l ever visit so happy to be apart of the Coastal Kia Family look forward doing business again in December More

by TEISHA178
Recommend Dealer
Yes

Other Employees Tagged: Patrick Koballa , Tyler Desmarest, Uber Hernandez, Don Nguyen

May 19, 2020

Coastal Kia responded

Fantastic! We love the comment, "Coastal Kia is the best car lot I ever visited, so happy to be apart of the Coastal Kia Family." Thank you so much for the amazing five star review and gracious comments. We are here if you need us! You ARE an important part of our Coastal Kia Family and we APPRECIATE YOU! Thanks again!

May 14, 2020

Dealership Rating
Employee Rating

Granddaughter’s Car Since I do not live in Wilmington I always call Coastal Kia to set up appointment with them for my Granddaughter’s car. They are so nice each time I c More

by GRANNYK5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 14, 2020

Coastal Kia responded

Thank you for the five star review and wonderful testimonial regarding your experiences with our team. We sincerely appreciate your five star review. We love the comment, "Coastal Service Department is very friendly, professional and efficient and as a customer I appreciate how they all are so friendly and handle our car maintenance in a timely manner." Thank you for that! We are here if you or your granddaughter need anything. Thanks again!

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