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Bobby Miller
Bobby Miller at Big Star Cadillac

Bobby Miller | Page 41

Service Consultant

Big Star Cadillac

18100 Gulf Freeway, Building B
Friendswood, TX 77546

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4.9
432 Reviews
4.9

432 Reviews

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432 Reviews of Bobby Miller

July 31, 2023

Dealership Rating
Employee Rating

The dealership always have great service and very knowledgeable staff informative to customers and customer oriented. More

by A_nvasquez1@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jose Teran , zzJeff zzDial

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Jul 31, 2023

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

July 30, 2023

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Employee Rating

I worked with Bobby Miller for better than 7 yrs, and he always is able to answer my questions, no matter how technical they are, and gets what I need to have done most expediently. More

by LADY3BGLOVER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Pierce, Keith Mujica, Kelly Wilson, Iriam Diaz, Steve Sons, Kevin Sonnier, Casie Shores, LeAnna Kerr , zzJeff zzDial, Amelia Gulli

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Jul 31, 2023

Big Star Cadillac responded

Thank you, Lisa! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

July 30, 2023

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Employee Rating

Always friendly and informative through out the service process. My truck is always returned nice and clean. More

by NIKKIGOINS06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ainsley Roark

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Jul 31, 2023

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

July 30, 2023

Dealership Rating
Employee Rating

Bobby is the only reason we use big star he has always been honest and courteous with us More

by RUSHERERIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 31, 2023

Big Star Cadillac responded

Thank you! We are delighted that Bobby was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

July 30, 2023

Dealership Rating
Employee Rating

I think service department needs some work on informing customers about their status on their car. More

by ROCHESTER_DERRICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 31, 2023

Big Star Cadillac responded

Thank you for your review. We are sorry that you feel you did not receive a 5-Star Experience. Yes, we 100% agree that timely communication is key. Please feel free reach out to me directly should you have any additional concerns. Jason Wilson, Service Director, jwilson1@bigstarcadillac.com.

July 29, 2023

Dealership Rating
Employee Rating

Very disapointed, three times had you try to repair my SUV and could not fix it. You need to get rid of bad technician More

by RARAIZA102
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Aug 01, 2023

Big Star Cadillac responded

Thank you for your review. I am sorry to hear that you feel that you have not received a 5-star experience from us. At your earliest convenience, please return my call so that we can discuss a path foward. Jason Wilson, Service Director, jwilson1@bigstarcadillac.com.

July 29, 2023

Dealership Rating
Employee Rating

This is my 3rd Cadillac from this dealership and Bobby Miller has been my service advisor for all. You need a 6th star for Mr. Miller. More

by rhkuebler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 31, 2023

Big Star Cadillac responded

Thank you for your loyalty! We are delighted that Bobby was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

July 29, 2023

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Employee Rating

Bobby Miller’s service on my Cadillac vehicles continues to be outstanding. Also Big Star. More

by CAROLEAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 31, 2023

Big Star Cadillac responded

Thank you! We are delighted that Bobby was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

July 27, 2023

Dealership Rating
Employee Rating

Always pleasant experience. Bobby Miller is best service rep i have ever had pleasure of working with More

by CHARRY2198
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 27, 2023

Big Star Cadillac responded

Hi! We are very happy that Bobby provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

July 27, 2023

Dealership Rating
Employee Rating

Buying the car was great! Now that we are having problems with it no one wants to help me out. More

by ABENNETT81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Ainsley Roark

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Jul 27, 2023

Big Star Cadillac responded

Thank you for your review. We are happy to hear that you enjoyed your sales experience with us but also saddened that you feel you have not received a 5-Star Experience since. Please reach out to me directly with your best contact information so that I might have the opportunity to address any concerns. Mike Pierce, General Manager, mpierce@bigstarcadillac.com

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