Brad Belaire | Page 4

There was quite a bit of hassle getting a final price for my vehicle. The manager advised that he "isn't the type of guy" who is going to make a customer haggle for a good price. Yet we went back and forth f my vehicle. The manager advised that he "isn't the type of guy" who is going to make a customer haggle for a good price. Yet we went back and forth for hours trying to get the lowest price we could. The sales staff and manager were both nice throughout the process however. My new vehicle was damaged upon delivery which was frustrating, but this was remedied in a timely manner. Overall the process took longer than I would like. More

by Mille874 Verified Customer Verified Customer

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A Great Place to Buy a Subaru! Having purchased a new Outback in 2018 from John Pilatz at Bob Rohrman Subaru, it only made sense to return when it came time to purchase another Suba Having purchased a new Outback in 2018 from John Pilatz at Bob Rohrman Subaru, it only made sense to return when it came time to purchase another Subaru, this time a "Legacy"! John and the entire dealership staff are great to work with and we highly recommend them...it's well worth the drive to Lafayette, IN. Thanks again John for all of your help. More

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I bought my brand new 2015 Subaru Legacy from this dealership 5 1/2 years ago. I've never taken my car to be serviced anywhere but here because I trusted them. Throughout those 5 1/2 years it's been n dealership 5 1/2 years ago. I've never taken my car to be serviced anywhere but here because I trusted them. Throughout those 5 1/2 years it's been nothing but a headache. My car was consuming oil for years with several complaints from me and several times bringing it in to be looked at before they found a leak in the head gaskets. Big job. It took them 7 weeks and a day to finish the job on my car. I go to pick it up excited to have it back after so long and the check engine light is on. I have to leave it with them again because the service department was closing. A few days later I'm called and told the grill shaft needs replaced which is causing the check engine light to be on. Another big job. At this point I make some phone calls, and speak with the dealership manager in person. I Leave not knowing when my car will be finished. Three hours later I get a call that my car is ready to be picked up. Come to find out the drive shaft was only blocked by debris and they got it all cleared out, check engine light is off. I find it ironic that after I made my appearance, and they knew I was not happy about the entire situation, that my car was no longer in need of a new drive shaft. Beware. I've spent a lot of money here. If you're willing to spend money for the sake of your car, buy elsewhere, get services elsewhere. My long-term relationship with Bob Rohrman Subaru in Lafayette is over. More

by BUSENBARKD Verified Customer Verified Customer

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So easy to work with for my sudden brake & tire issues, even during down time for CoVid19. Everything was very well explained & no pressures for work needed. My bank card failed during payment so I used even during down time for CoVid19. Everything was very well explained & no pressures for work needed. My bank card failed during payment so I used my credit card. The bank confirmed my balance and no issues right after so not sure what happened. I know sometimes cards don’t work but it’s the same one I’ve used many times at your dealership. And I absolutely love my new tires and the brakes, too More

by JLPX433 Verified Customer Verified Customer

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Fast, Simple, Perfect Found a vehicle online, called ahead and was given an appointment. Vehicle was pulled up, cleaned and ready for a test drive before we ever set foot Found a vehicle online, called ahead and was given an appointment. Vehicle was pulled up, cleaned and ready for a test drive before we ever set foot in the dealership. Vehicle was priced to sell, the only waiting was for the finance office which was minimal. Couldn't be more pleased. More

by LUCASEDAVIDSON Verified Customer Verified Customer

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It was Day 2 for changing their hours so we did have a long checkin line. My appointment was for 8:30 & nobody called me to let me know they wouldn’t be open until 10:00am. On a positive note, the emplo long checkin line. My appointment was for 8:30 & nobody called me to let me know they wouldn’t be open until 10:00am. On a positive note, the employees were very cordial & the GM was very visible trying to to rectify the situation. More

by ROGERS1976 Verified Customer Verified Customer

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Perseverance There was an issue with the Harmon Kardon amplifier in our 2018 Legacy. The Rohrman service department worked diligently trying to figure out the roo There was an issue with the Harmon Kardon amplifier in our 2018 Legacy. The Rohrman service department worked diligently trying to figure out the root cause. They changed out multiple components trying to isolate the issue. It was a very time-consuming process but they did a great job of sticking with the issue until they found the problem. The service representatives, especially Ashley, kept me up-to-date with the status of the vehicle which was greatly appreciated. Each member of the service department that I worked with showed a genuine interest in helping alleviate my concerns. More

by ACEFLYBOY Verified Customer Verified Customer

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Shane was a pleasure to work with. Went above and beyond for us. Thank you for running scenarios with us and working on things all day! for us. Thank you for running scenarios with us and working on things all day! More

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My wife and I are completely blessed to have a car dealership that still knows what TRUE customer service is all about. Everyone went above and beyond to help us get through our issues with our Outbac dealership that still knows what TRUE customer service is all about. Everyone went above and beyond to help us get through our issues with our Outback. A special thanks to Trey,Brad and Kenzie. My wife says the mechanic that correctly diagnosed and fixed our high beam assist is her hero! Thanks to ALL at the Subaru dealership for the warm smiles and just plain pleasant atmosphere! More

by DLEWELLEN0 Verified Customer Verified Customer

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I had a great experience with this dealership. Have bought many vehicles here. Jordan did a great job and was very knowledgeable all around vehicles as well as the entire process. bought many vehicles here. Jordan did a great job and was very knowledgeable all around vehicles as well as the entire process. More

by CJS0 Verified Customer Verified Customer

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