Brad Ford

The service expected completion time was longer than I was originally told. My appointment was the 1st time slot for that morning. I was told since I was scheduled for an inspection, it would take about a was originally told. My appointment was the 1st time slot for that morning. I was told since I was scheduled for an inspection, it would take about an hour. I went to work and since I didn’t hear back by noon, I called and was told there were no updates as to when my car will be serviced and someone will call me. No call back so returned after work around 4pm and was told someone was just serving my car. Although I had an appointment, my car wasn’t serviced until I showed up that evening. That’s bad service. Someone should have called me with an update More

by kenneth.johnson00 Verified Customer Verified Customer

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Excellent customer service from Leslie and Brad came out and did the tire and oil change at my apartment!! Brad was awesome!! Can't ask for a better group! Bought two cars from Hyundai in Gainesville !!!! L and did the tire and oil change at my apartment!! Brad was awesome!! Can't ask for a better group! Bought two cars from Hyundai in Gainesville !!!! Love them! More

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Amazing , mr. duke and his team are A-1 professionals and handle everything with care & integrity . Love yal duke and his team are A-1 professionals and handle everything with care & integrity . Love yal More

by RICKERTSAMUEL Verified Customer Verified Customer

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I had a 3:30 appointment I was out of there at 6:00 wasn't happy about that but the service was good wasn't happy about that but the service was good More

by rhaines4443 Verified Customer Verified Customer

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Friendly, polite, professional. These three things are what I look for in a Ford dealer. I found it with you all. Keep up the good work. These three things are what I look for in a Ford dealer. I found it with you all. Keep up the good work. More

by michael_a_walrath Verified Customer Verified Customer

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This service department at this dealership was horrible. No one returns phone calls. They did not want to file my warranty claim for paint at Hyundai. Even tho the warranty ended up being approved. Will not No one returns phone calls. They did not want to file my warranty claim for paint at Hyundai. Even tho the warranty ended up being approved. Will not return. More

by CBARLEY81 Verified Customer Verified Customer

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Terrible experience with maintence did terrible job hard time arguing over my premium maintenance package wanted to charge me for everything damaged my vehicle . I will not be bringing my car there again time arguing over my premium maintenance package wanted to charge me for everything damaged my vehicle . I will not be bringing my car there again More

by MYOLDSONJR Verified Customer Verified Customer

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Always great service and communication! Clear expectations and no pressure if you want to decline service or ask for a 2nd opinion. Clear expectations and no pressure if you want to decline service or ask for a 2nd opinion. More

by audra.b.tyler Verified Customer Verified Customer

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Very fast service and great service department clerk that assisted me. The area to wait is very well kept clean and plenty of space to do work or watch TV assisted me. The area to wait is very well kept clean and plenty of space to do work or watch TV More

by Bluelightning Verified Customer Verified Customer

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Very prompt and efficient service. Will be back for all my service needs. Highly recommend. Will be back for all my service needs. Highly recommend. More

by clittell924 Verified Customer Verified Customer

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