Brandon Fraikes
Brandon Fraikes at Five Star Subaru of Grapevine

Brandon Fraikes | Page 31

Finance Manager

Five Star Subaru of Grapevine

2651 William D Tate Ave
Grapevine, TX 76051

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4.9
618 Reviews
4.9

618 Reviews

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618 Reviews of Brandon Fraikes

August 03, 2023

Dealership Rating
Employee Rating

The salesperson I worked with, Casey, was very knowledgeable and very helpful as was Brandon in the Finance Dept. This is a great Subaru dealer and part of the Car Pro recommendations, which is w More

by jcraiker
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tony Hooman, Casey Pierce

Aug 03, 2023

Five Star Subaru of Grapevine responded

Jcraiker, Thank you for shopping at Five Star Subaru! Casey and our staff remain available to you at 817-438-1700. We want you to fully enjoy your car. Congratulations on your purchase! Take care, Doug Laymon, Sales Manager

August 02, 2023

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John always got back to me in a timely manner, and he was so helpful when purchasing my Subaru. More

by Michelle Blanton
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Mosqueda

Aug 02, 2023

Five Star Subaru of Grapevine responded

Thank you, Michelle, for recognizing John and Five Star Subaru. Our next goal is to help you fully enjoy your new car. Call on us at 817-438-1700 with technical or care questions. We are here to help make owning your Subaru the best driving experience. Best regards, Doug Laymon, Sales Manager

August 01, 2023

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Employee Rating

Everyone we spoke to at the dealership was very friendly and ready to help. Shannon Reust was the salesperson who helped us--originally online and then later in person at the dealership. She was terrific- More

by Shawn
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Shannon Reust

Aug 02, 2023

Five Star Subaru of Grapevine responded

Congratulations, Shawn, on your purchase at Five Star Subaru. We're delighted to have been a part of your car-buying journey, and we are happy to hear you had a great experience with Shannon and our team. If you have any questions or need further assistance with your new vehicle, please don't hesitate to reach out to us at 817-438-1700. Thank you for your business and review, Doug Laymon, Sales Manager

July 31, 2023

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Employee Rating

It was a smooth process overall and everyone was extremely kind and ready to explain whatever questions I had. Jaime continued to check in with me after purchasing the car as well. More

by saoirse
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jaime Mijares , Jeff Davis

Aug 01, 2023

Five Star Subaru of Grapevine responded

Saoirse, We are happy to hear that you had a fantastic experience at Five Star Subaru. Providing exceptional customer service and ensuring your complete satisfaction are our top priorities, and we appreciate knowing that Jaime and our staff were able to meet your expectations. We take pride in offering a hassle-free experience, and it's incredibly rewarding to see that our efforts have made a difference for you. Call on us any time at 817-438-1700. Sincerely, Doug Laymon, Sales Manager

July 27, 2023

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Employee Rating

The staff at the each desk are highly knowledgeable and have lot of patience in explaining about their dealings and dealerships and finance departments also provide lot of good information and discounts ba More

by praneeth0324
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 28, 2023

Five Star Subaru of Grapevine responded

Praneeth0324, At Five Star Subaru, we are committed to delivering exceptional service and providing top-quality vehicles to all our customers. Thank you for your kind feedback, it encourages us to continually improve and exceed our customers' expectations. If there's anything else we can assist you with or if you have any questions in the future, please don't hesitate to reach out to us at 817-438-1700. We are here to ensure your automotive journey remains enjoyable and hassle-free. Thank you again for choosing our dealership and team! Take care, Doug Laymon, Sales Manager

July 25, 2023

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Employee Rating

Jeremy was on point, easy to deal with, relatable. Pre-sale, Jeremy was available, easy to reach, honest. After the sale, he has been responsive, addresses every question quickly and encourages furthe More

by happydega02
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jeremy Matthews , Jeff Davis

Jul 25, 2023

Five Star Subaru of Grapevine responded

Hello happydega02, Thank you so much for shopping at Five Star Subaru. Communication is the goal throughout your ownership. Your input is invaluable to us as it helps us understand your needs better and enables us to improve our services continually. Call on Jeremy or me at 817-438-1700 to help you enjoy your car. Thanks again for your business and feedback, Doug Laymon, Sales Manager

July 23, 2023

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Employee Rating

Were are extreme please at the quality of service we received during the entire purchase process. We left knowing we made the best choice by using Five Star Subaru of Grapevine. More

by KINGRICHARDLV
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Darrell Cooper , Jeff Davis

Jul 24, 2023

Five Star Subaru of Grapevine responded

KINGRICHARLV, Thank you for taking the time to share your feedback. We sincerely value your opinion and are glad to hear that our Five Star Subaru staff has provided you with excellent service. As we continuously strive to deliver exceptional customer experiences, please don't hesitate to call 817-438-1700 with questions about your new car. Best Regards, Doug Laymon, Sales Manager

July 22, 2023

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Quick, fast and easy! Everyone was super friendly and nice. Got the job done without any difficulties! More

by KINCAIDJADE13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jesse Blackmon , Jeff Davis

Jul 23, 2023

Five Star Subaru of Grapevine responded

Hello KINCAIDJADE13, It was a pleasure to help you purchase your new car at Five Star Subaru. Jesse and our sales team appreciate your kind words and business. Call on them again at 817-438-1700. Helping you fully enjoy your Subaru is the goal. Thank you, Doug Laymon, Sales Manager

July 21, 2023

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Employee Rating

I’m not sure who Doug is I worked with amazing salesmen Ron Yon who was very intuitive to my request to find a great car. More

by sweetsuccess1111
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ron Yon

Jul 22, 2023

Five Star Subaru of Grapevine responded

Thank you, sweetsuccess1111, for taking the time to review Ron and Five Star Subaru. Your positive feedback means the world to us, and it motivates us to continuously strive for excellence. Should you need any assistance or have any questions in the future, please don't hesitate to reach us at 817-438-1700. We are always here to support you and provide the best customer experience possible. Best Regards, Doug Laymon, Sales Manager

July 15, 2023

Dealership Rating
Employee Rating

Very helpful and easy to work with! Thank you for how professional everyone was and made it an enjoyable experience. More

by Jordan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Doug Laymon, Anthony Semler

Jul 16, 2023

Five Star Subaru of Grapevine responded

Congratulations, Jordan, on your new car purchase at Five Star Subaru. Every time you visit our dealership, we want you to feel welcomed and comfortable. We truly appreciate your kind words and the trust you have placed in us. Please stay in touch at 817-438-1700. Thank you for your business and review, Doug Laymon, Sales Manager

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