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Brandon Martinez
Brandon Martinez at Honda of Valley Stream

Brandon Martinez

Service Advisor

Honda of Valley Stream

164 Sunrise Hwy
Valley Stream, NY 11581

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4.7
257 Reviews
4.7

257 Reviews

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257 Reviews of Brandon Martinez

October 20, 2025

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Employee Rating

Service was good and staff was very friendly and helpful would visit them again in the future More

by khawar7861
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Willie Mejia, Clara Torres, Alex Marcel, Kevin Singh, Briyanna Jones, Mark Skawinsky

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Oct 20, 2025

Honda of Valley Stream responded

Hi there, Thank you for sharing your experience! We’re happy to know our team made your visit pleasant and that you plan to return. Please don’t hesitate to call if there’s ever anything you need.

October 20, 2025

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Employee Rating

The dealership was run was ease and confidently. Brandon made the experience pleasant and clearly explained everything that my car needed. More

by RLARYAN
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 21, 2025

Honda of Valley Stream responded

Hi there, Thank you for your kind words! We’re so glad to hear that Brandon made your visit enjoyable and ensured everything was clearly communicated. Please don’t hesitate to call if there’s ever anything you need.

October 17, 2025

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The staff was super friendly, patient, and made the whole process smooth from start to finish. They took the time to answer all my questions and made sure I was comfortable with everything before leaving. I More

by hshemoria
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 20, 2025

Honda of Valley Stream responded

Hi there, Thank you for the wonderful feedback! We’re so glad our team made your experience comfortable and stress-free, and that you felt well cared for throughout the process. We truly appreciate your recommendation. Please don’t hesitate to call if there’s ever anything you need.

October 16, 2025

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Gentleman told me I’ll be ready in an hour and it took two hours .. More

by josemaldonado5803@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Juan Martinez , Nataly Arnez

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Oct 17, 2025

Honda of Valley Stream responded

We do apologize for the miscommunication. For the services that were performed on your vehicle, two hours is a reasonable amount of time. We will make sure timing is properly communicated moving forward. Reach out if you need to discuss any further concerns.

October 13, 2025

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Employee Rating

I didn’t like the service. Didn’t want to replace my rims and tires. More

by ebuniluyomade
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Willie Mejia, Clara Torres, Alex Marcel, Kevin Singh, Briyanna Jones, Mark Skawinsky

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Oct 14, 2025

Honda of Valley Stream responded

We are confused by this review. Our records show that we completed two open recalls. We do not show that we replaced any tires or rims on your vehicle. Please reach out to our assistant service manager, Tony Vicente, at 516-285-6655, ext. 126 to further discuss your review.

October 10, 2025

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Great experience. Well informed and very friendly.would not hesitate to use South shore Honda . More

by grcr
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Workmanship
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Service Communication
Recommend Dealer
Yes
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Oct 13, 2025

Honda of Valley Stream responded

Hi, thank you for sharing your experience and recognizing the team for their friendliness and clear communication. Please reach out if there’s anything else we can do for you.

October 02, 2025

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Very informative about maintenance needed, took time to point out the important needed repairs and printed them, no hard sale. Quickly done with recall. More

by lturkcan
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 02, 2025

Honda of Valley Stream responded

Hi, thank you for sharing your experience and recognizing the clear communication and efficiency during your visit. Please reach out if there’s anything else we can do for you.

October 01, 2025

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5 and a half Hours for an oil change, unacceptable! I had an appointment for 11:30 got there at 11:15, Picked up the car at 5pm More

by METS1520
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Oct 03, 2025

Honda of Valley Stream responded

We apologize that your experience with us was less than satisfactory. Our assistant service manager, Tony Vicente, would like you to reach out to him directly so that he may gather more information. His number is 516-285-6655, ext. 126. He looks forward to hearing from you.

October 01, 2025

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Employee Rating

The Service Center was good. Brandon did a great job, updated me what time my car will be finished with the change oil and tire rotation. More

by edz12373
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 02, 2025

Honda of Valley Stream responded

Hi, thank you for sharing your experience and recognizing Brandon for keeping you updated and providing great support during your visit. Please reach out if there’s anything else we can do for you.

September 10, 2025

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Employee Rating

Compared to the other local dealership, Honda Valley Stream is better. However, their automated customer service assistant is horrible. I usually have to wait a minimum of 2 hours every time I got my ca More

by jaylordj0427
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Clara Torres, Briyanna Jones, Mark Skawinsky

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Sep 11, 2025

Honda of Valley Stream responded

Thank you jaylordj0427. At Honda of Valley Stream we may not be the cheapest but we offer the most value. Our automated customer service has much improved. Please give us feedback at your next service visit.

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