Brandon McClatchey
Brandon McClatchey at Toyota of Des Moines

Brandon McClatchey | Page 9

Business Manager

Toyota of Des Moines

1650 SE 37th St.
Grimes, IA 50111

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4.7
173 Reviews
4.7

173 Reviews

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173 Reviews of Brandon McClatchey

June 27, 2024

Dealership Rating
Employee Rating

The key cost way too much mooney. . it is ridiculous to pay 437 dollars for an extra key. More

by STEPHENSULLIVAN1029
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 28, 2024

Toyota of Des Moines responded

Thank you for taking the time to tell us about your recent service experience, Stephen. We do our best to offer competitive pricing on all of our parts and services, so we’re sorry to hear that you felt we fell short of that with your recent spare key purchase. If you would like to discuss this further, please contact our General Manager, JP Phillips.

June 22, 2024

Dealership Rating
Employee Rating

The entire group at Toyota was very helpful and courteous. I have moved to Urbandale looking for someone to take care of me Avalon. More

by Jerry Jones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 24, 2024

Toyota of Des Moines responded

Thank you for choosing Toyota of Des Moines! Come back and see us anytime!

June 19, 2024

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Employee Rating

Over the last 15 years the work at this dealership has been good with no comebacks or do overs. More

by PUPSTART
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 20, 2024

Toyota of Des Moines responded

Perfect! We appreciate you recognizing the good service & friendly staff. Thanks for choosing us!

June 19, 2024

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Employee Rating

Shane is a pleasure to do business with and works hard to address my needs. He found the perfect truck that I had been looking for. More

by John Tundra
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Shane Siegle , Joey Gatchel

Jun 20, 2024

Toyota of Des Moines responded

We love simplifying the process. Thanks for trusting us! Happy Driving!

June 15, 2024

Dealership Rating
Employee Rating

Everyone at Toyota of Des Moines was very helpful and very personable. The sales process felt seamless every step of the way. I feel very good about our purchase and the dealer we chose to obtain our n More

by Enufsed
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Justin Vos, Derek Harris , Joey Gatchel

Jun 17, 2024

Toyota of Des Moines responded

Perfect! We appreciate you recognizing the good service, friendly staff, and on-time delivery. Thanks for choosing us!

June 14, 2024

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Employee Rating

My husband said I was smiling after purchasing my car. Before we left my smile was long gone. People kept saying how thorough and helpful the guys were in explaining cars. Our experience was very disappoi More

by Sharon Luhring
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Bill Ahrens, Justin Vos, Nick Cash , John Addy

Jun 14, 2024

Toyota of Des Moines responded

Hi Sharon, thank you for taking the time to provide your feedback. We are disappointed to hear that the smile from buying your car was gone so soon. We do our best to ensure all of our customers are taken care of and we are disappointed that you feel we fell short of that. If you would like to discuss this further, please contact our General Manager, JP Phillips.

June 13, 2024

Dealership Rating
Employee Rating

Everything is good. Friendly and professional staffs. Nothing to complain. Would definitely recommend toyota to others. More

by Calvin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 14, 2024

Toyota of Des Moines responded

Fantastic to hear! Friendly and professional staff are what we strive for. Thanks for recommending Toyota of Des Moines!

June 13, 2024

Dealership Rating
Employee Rating

Friendly and speedy service. Very knowledgeable and willing to answer any question. Pleasant to work with. More

by NO20
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Bob Staley, Joey

Jun 13, 2024

Toyota of Des Moines responded

Sounds like a perfect experience! We appreciate you choosing Toyota of Des Moines. Enjoy your new Toyota!

June 11, 2024

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Employee Rating

Terrible customer service, they focus on the unnecessary things like my floor mats literally!!! They state they will top up all the fluids but they didn't and claim they don't top up fluids so what's the po More

by GRADAM94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 12, 2024

Toyota of Des Moines responded

We appreciate your feedback and are disappointed that you don’t feel we provided the most important recommendations for your vehicle. If you would like to discuss this further, please contact our General Manager, JP Phillips.

June 09, 2024

Dealership Rating
Employee Rating

We found a good deal on a used CRV! Enjoyed working with Toyota of Des Moines on this vehicle purchase. More

by lori33
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tyler Murphy

Jun 10, 2024

Toyota of Des Moines responded

Thrilled you had a fantastic experience! Welcome to the Toyota family.

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