Brandon McClatchey | Page 8

My wife and I had an amazing experience at this Toyota dealership. Steve quickly responded to our email and found us a van within a week. Justin did a great job explaining the features of the van to us in dealership. Steve quickly responded to our email and found us a van within a week. Justin did a great job explaining the features of the van to us in a very fun manner. We won’t go anywhere else for a vehicle. Would highly recommend to anyone else. More

by B & B Verified Customer Verified Customer

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Ian is great to work with. Great communication and follow up. He listens intentively and he is decisive in results. I bought 2 autos from the gentleman. Great communication and follow up. He listens intentively and he is decisive in results. I bought 2 autos from the gentleman. More

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The dealership was very clean and everyone we were in contact with were very nice and polite. My husband is an extremely picky person, he didn’t want anyone removing any stickers or cleaning or washing t contact with were very nice and polite. My husband is an extremely picky person, he didn’t want anyone removing any stickers or cleaning or washing the Rav 4 I just purchased. Derek was super abiding and very courteous of my husbands requests. That was super helpful for that could be a make or break deal in my husbands eyes. Derek’s daughter has a RAV4, like the model I just bought. When he was showing us the vehicle, I had some questions that he could reference his daughters experiences. That was very helpful and good to know info. We are not from Iowa and Brandon was good at the requests of my husband. He was very informative when we had question about businesses or restaurants. He even looked up directions for us. That was nice. The gentleman that gave me a button and gauge tutorial (I apologize I can’t remember his name, I think his name was Justin) He was very nice and patient. Not ever having the new modern gadgets vehicles have today, I knew nothing about what they do or how they worked. He was very patient and explained things in a way that was understandable. He also told me where you could go to find out more information about it. That was extremely helpful. When I was waiting at my truck for husband to return from a test drive, two of your employees came over to me to ask if I have been helped, that was nice! Overall we had a great experience. Most of all I love my new Rav 4 Thank you Joyce One question: I went to install the cargo net and I didn’t see any hooks to hang the net on. Looked on line and it just said “install provided hardware” I looked elsewhere in the vehicle but failed at finding any. Could you please give a heads up on where they may be? Thank you More

by jpoo Verified Customer Verified Customer

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Toyota of DSM went above and beyond to take of us. Nick Cash and Chad Millhollin and Jamie with service where great! Nick Cash and Chad Millhollin and Jamie with service where great! More

by DUANE.TINKEY Verified Customer Verified Customer

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Nick’s knowledge on the product line was very impressive. He was able to help me weigh the pros and cons of each Tundra Package, so I was sure to get exactly what I wanted for the right price. He was able to help me weigh the pros and cons of each Tundra Package, so I was sure to get exactly what I wanted for the right price. More

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Very professional and responsive to our inquiries and requirements. Facility was clean and efficient. Everyone was friendly and helpful…especially Debby! requirements. Facility was clean and efficient. Everyone was friendly and helpful…especially Debby! More

by TJGM5238 Verified Customer Verified Customer

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We had a very pleasing experience from the time we arrived on the first day until we drove out with our new vehicle. We will recommend a Des Moines Toyota to our friends. arrived on the first day until we drove out with our new vehicle. We will recommend a Des Moines Toyota to our friends. More

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Tyler was wonderful to work with. He went above and beyond to find what I was looking for. Buying a brand new car is definitely different since COVID, but I was able to go with a fan He went above and beyond to find what I was looking for. Buying a brand new car is definitely different since COVID, but I was able to go with a fantastic pre-owned vehicle. More

by THEHOUSEMANS Verified Customer Verified Customer

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Derek made the process very easy and enjoyable with good follow up and no pressure. follow up and no pressure. More

by YOKEISABELLE Verified Customer Verified Customer

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Nick kept in constant contact with us through the process. We we happy that our 6-12 mo wait turned into three days! process. We we happy that our 6-12 mo wait turned into three days! More

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