"We always bring our car back for service since the..."
We always bring our car back for service since the purchase from Walter’s. Great customer service and communication with Brandon Monaco our service representative.
"Great support and assistance in attempting to solve the..."
Great support and assistance in attempting to solve the challenge. Brandon Monaco is to be commended for his service to me and so sure to others as well.
"Overall, I think Walter's Mercedes-Benz is an honest..."
- Gma Gamer
Overall, I think Walter's Mercedes-Benz is an honest business. They do need to conduct some department evaluations. The detail department needs to use clean cloths to clean the auto carpeting. I had to re-clean the floorboard with my own cleaner when I got my car home! They had made it dirtier than when I took my car in! The service department needs to the communications lines open with their customers. Let them know what is going on every step of the way!
"Brandon Monaco delivered top tier Mercedes class service..."
Brandon Monaco delivered top tier Mercedes class service during my visit by addressing every concern. This level of service started from the moment that I arrived when I was greeted curb side by the young lady that let him know I had arrived. Pretty impressive service, especially during a pandemic.
Other Employees Tagged:
Young lady that greeted me curbside and notified my advisor.
"I pass several dealerships to get to Walter’s Riverside..."
I pass several dealerships to get to Walter’s Riverside because of the friendly service provided by Brandon Monaco and mechanics there to service my vehicle. I feel I’m getting great care for my car.
"Brandon Monaco did an excellent job at guiding me through..."
Brandon Monaco did an excellent job at guiding me through the service process. He was thorough in outlining current and upcoming service that I may need, and he kept me aprised of developments as service was being rendered. Two thumbs up for Brandon!
"Brandon Monaco has been my service advisor for the life..."
- Jimmy John
Brandon Monaco has been my service advisor for the life of my car, he has always been very professional and has gone above and beyond to ensure everything is completed to my satisfaction. You have one of the best. PROMOTE
"I had the pleasure of working with Brandon Monaco in the..."
I had the pleasure of working with Brandon Monaco in the service department when replacing my brakes. Additionally, there was a repair that needed to be done to the roof of my car that required some extra TLC and the need for a rental car. Brandon went over and above to make sure everything went smoothly and was even able to get me an extra day on the rental at no cost to me. Thanks Brandon, much appreciated!
"Customer service is their strength which they treat all..."
Customer service is their strength which they treat all as family with maximum trust gained and confidence provided. Andrew Wagner, Cody Burt and Brandon Monaco made business easy, straightforward and simple. Keep up the awesomeness.
"Brandon was my advisor during my recent routine..."
Brandon was my advisor during my recent routine maintenance visit. He was polite, informative and understood my needs/wants. Brandon came up a few times to give me progress on service. Comfortable visit over all.
Cost is always a bit much, but not any thing to do with Brandon's personal review.