I bought my second Mercedes from this dealer. It's a great experience from the moment you walk in. Great sales and service personal thank you guys.
I cannot rave about Walter's Service Department enough! Every single person is so friendly and actually cares about you and your vehicle! My service advisor Brandon Monaco was INCREDIBLE!!!! So thorough and made sure that my car was not only fixed, but tested and safe for me to drive home! I will never go to another dealership!!!
"AMAZING and a lot of fun"
After having the a terrible experience at Fletcher Jones Newport Beach, I called Walters. GREAT experience. Bought my first Mercedes! Jacqueline Nasser was AMAZING to work with and Ray Burke was very professional and pleasant. Julio did my financing, was very efficient, and got me in and out with no hassle or pressure.
A week later, I left my car with a valet and got it back with a huge dent in the door. Took my car to Walter's, they took it right in and took care of the dent no problem. You can't even tell it was there. Jacqueline came over to say hello, introduced me to Ted, and both made sure I was well taken care of. Brandon Monaco took care of the service. He kept me apprised of the progress on my car, and was a pleasure to work with.
Great buying experience, great customer service. Would come here 100 times over and send any one of my friends. THANK YOU THANK YOU THANK YOU.
Other Employees Tagged:
"Always a positive experience!!"
Brandon Monaco is my service advisor. He is always friendly, knowledgable and accommodating. I trust that he is taking good care of my car. He also makes me feel valued and comfortable as a customer of Walter's Mercedes.
"Last minute service"
- Eddie Ngo
I noticed that my brakes appeared to be scrapping, and left word with the dealership for an appointment the day after Christmas. I got a call back at 7.30am that they could see me at 8:45am that day. My fears were confirmed that the car with only 23790 miles had one brake eating into the drum. They provided me with a loaner, and got it fixed that day, and was able to cover it under warranty even though it was brakes. They were gracious enough to get Mercedes to agree as it was unusual for it to happen on one wheel. Brandon the service advisor was very excellent and very helpful. It reaffirms my faith in Mercedes Benz that I have driven since 1969, and my first Benz was purchased from this dealership.
"Don't go anywhere else"
I live "closer" to another Mercedes Benz dealer, but I wouldn't go anywhere else for service. I recently had the best experience at Walter's Mercedes. I didn't have an appointment, but I was seen right away, set up with a car, and out the door within a half hour. No time to even sit down in the waiting area. My new go to guy in the service department was Brandon Monaco. My car was ready to go at the promised time of noon and that was important to me because I had a dentist appointment at 1 pm. I am in the market for a new car and will definitely go to Walter's.
"2004 E320 is new again!"
My husband and I have tried other more inexpensive car repair businesses, but we have yet to find a match for the exceptional personnel we were met with at Walters. Brandon Monaco was very professional, and understood exactly what we needed with our car. He was easy to understand, and explained every question we had and was able to give us a very accurate estimate on our vehicle, researching and getting prices from the service and parts department to help us understand our total dollar amount due. We were really impressed by the short time Walters took to repair our car. We will recommend Walters to everyone. Thanks again, Brandon!
"Great service with a personal touch"
Great service with a personal touch from start to end. I went to get my car service and 2 back tires changed. I had two other appointments that morning so I was on a tight schedule. When I got to Walter's dealership , I was quickly greeted by the service attendant who got me a service advisor within a few minutes. My service advisor, Brandon Monaco, was very helpful and gets the job done with a personal touch. He's attentive, knowledgeable , and easy to work with. He got me my shuttle to the mall while I wait for my car; called me of the status of my car then had someone come pick me up after everything was done. He made it easy and convenient for me to get me car service there. It was a superb service...Keep up the good work!!
"Worth every penny"
The service truly exceeded what I expected, along with hard work to properly advise me of the
true condition of my vehicle, not all will tell the absolute truth. My advisor stated he wanted to provide excellent service and retain me as a customer. He went above and beyond to find out
particulars about my vehicle and how that knowledge would be best beneficial. Walter's is on the
map of dealerships, but its the only one with 5 stars circling its location. And the stars have very
distinct meaning that others do not even have in common. When I'm ready to purchase my next
Mercedes, this is definitely the star dealership, both hands down! Brandon, Im nearly in tears with
thanking you for caring for my vehicle, I will definitely put the word out about you in particular and Walter's. Sincerely, thank you. B.E.
- Steven G. Laszlo
It was really great working with Brandon
Monaco, he was very genuine and listened to my concerns why I brought my wife's GL in for service. Brandon is a valuable asset on Walters Mercedes team in the Service Department. Thanks
Brandon. Best Regards, Steven Laszlo
Other Employees Tagged:
I want to express a few great words for Brandon Monaco, and these words refer to a few previous visits too, that Brandon is a great Service Advisor to work with, he listens to your concerns about your visit, he's really patient and understanding as we