Brandon Tibbals | Page 55

Poor Diagnostic Skill and No Customer Service After my last experience here my question to anyone considering servicing (or buying) their car at Rallye would be: Why? I have bought my BMWs exc After my last experience here my question to anyone considering servicing (or buying) their car at Rallye would be: Why? I have bought my BMWs exclusively from Rallye for fifteen (15) years and recently my car, subsequent to an accident, was brought into their service facility to have a fault diagnosed. Not only did they have to keep the car almost two weeks (granted, with a Holiday weekend in the middle) to figure out what was wrong but they refused to give me a loaner (so I ended up paying over $1000 out of pocket to Enterprise Rent-A-Car). I was told that because the Auto Body shop brought the car in there was nothing they could do for me. I pointed out that I was in the exact same situation a few years ago when my car was brought to Bayside BMW to diagnose a similar fault. Bayside figured it out in a few days and fell all over themselves to give me a loaner despite the fact I hadn't bought a single car from them! Perhaps Bayside, despite being (supposedly) a smaller dealers, has the resources Rallye lacks? These are the facts, I have no loyalty to any dealer except one that treats me appropriately. If you want a BMW I don't know why you'd take the chance of being treated like this. More

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Great Service I received excellent service from Brandon. He was very professional. Rallye BMW is a 5 Star dealership. I highly recommend Rallye BMW for service I received excellent service from Brandon. He was very professional. Rallye BMW is a 5 Star dealership. I highly recommend Rallye BMW for service and sales. More

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service was fast The staff at Rallye BMW is extremely nice and helpful. The service was fast I was in and out within an1 hour and the facilities very nice The staff at Rallye BMW is extremely nice and helpful. The service was fast I was in and out within an1 hour and the facilities very nice More

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Great Service I can not believe it has been a year since I leased my BMW. I took it in for the annual inspection. The service team is great as usual. Took care o I can not believe it has been a year since I leased my BMW. I took it in for the annual inspection. The service team is great as usual. Took care of the inspection, topped out the fluids, and cleaned the car as usual. A great service that is the Rallye norm. Brandon kept everyone in check. The Rallye team is second to none. More

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Service visit I brought my car in due to a punctured tire on a Saturday. Brandon informed me that they did not have the replacement tire in stock and that my car w I brought my car in due to a punctured tire on a Saturday. Brandon informed me that they did not have the replacement tire in stock and that my car would be ready on Monday. I was provided with a loaner car. Within two hours Brandon called to inform me that they got the tire and my car was ready to be picked up. Excellent service. More

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Efficient and quality service! Chris Blanco has always been most helpful to me any time I need service at BMW. I have used this dealership for the past 15 years and wouldn't conside Chris Blanco has always been most helpful to me any time I need service at BMW. I have used this dealership for the past 15 years and wouldn't consider going any place else. More

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Excellent Service Simple scheduled oil change service. All the staff is courteous, helpful and accommodating. As usual, overall quality service from a top notch dealer Simple scheduled oil change service. All the staff is courteous, helpful and accommodating. As usual, overall quality service from a top notch dealer. Well done. More

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Professional, pleasant knowledgable Although pricey at times, Rallye seems dependable caring and honest. BMW should come up with a car with acceleration comparable to TESLA! The i8 is to Although pricey at times, Rallye seems dependable caring and honest. BMW should come up with a car with acceleration comparable to TESLA! The i8 is too expensive. More

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Unparalleled Customer Service I have a total of 5 Bimmers: 1987 E30 325i Convertible (BronzitBeige Met.) 1999 E36 M3 Convertible (Alpine White) 2010 E61 535xi M-Sport Sports Wag I have a total of 5 Bimmers: 1987 E30 325i Convertible (BronzitBeige Met.) 1999 E36 M3 Convertible (Alpine White) 2010 E61 535xi M-Sport Sports Wagon (Jet Black) 2011 E90 328i xDrive Sedan (Alpine White) 2012 F25 X3 xDrive28i SAV (Titanium Silver Met.) All of my vehicles are serviced at Rallye BMW... and Matt Carlson, Service Manager provides that unparalleled customer service & makes sure all of my vehicles are well maintained. When James DelVecchio, my Service Advisor welcomes me when I drive into the service reception area... I know he'll provide the exceptional quality & customer service that Rallye BMW takes pride in. I'm confident that the service & repairs will have genuine BMW parts and be installed by BMW trained technicians. The team at Rallye BMW really takes pride in the service that they provide and I will always be a loyal customer... And they make me feel like I'm family too! More

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Amazing Ralley bmw of Westbury service is amazing and I recommend to anyone buying a new/pre own to go to ralley bmw of Westbury ny Ralley bmw of Westbury service is amazing and I recommend to anyone buying a new/pre own to go to ralley bmw of Westbury ny More

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