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Bret Hines
714 Reviews
Hello, everyone! My name is Bret Hines and I am a Service Advisor who has worked in the automotive industry for 30 years. In June of 2009, I became a part of the Rallye BMW team. Known as a nice, honest, and genuine guy who loves to joke around, but always gets the job done. My customers and co-workers can depend on me to help when needed. I am never pushy and always upfront; only sell our customers what they truly need. Making sure the vehicles of our guests are handled in a timely manner is my priority. A little about myself: I studied at SUNY Farmingdale. Enjoy discussions about muscle cars. I’m a big fan of the New York Rangers. Softball is one of my favorite hobbies. I also like going to car shows – I own a classic 1967 Chevy Chevelle. I have a true passion for helping others, which makes this the perfect career choice for me.
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714 Reviews of Bret Hines
January 09, 2025
Brandon, told me that I had a nail in my tire on Thursday. He said, “it was too late to replace the tire that day because the dealership was closing @ 4 pm. He also, stated that the earliest that my Thursday. He said, “it was too late to replace the tire that day because the dealership was closing @ 4 pm. He also, stated that the earliest that my tire could be fixed would on Monday & I could bring my car in as early as 7am. I brought my car in Monday morning & waited for about 2 hours. Brandon, told me that there was not a nail in my tire & asked me who told me that there a nail in the tire. Of course I told him that he had told me that there was a nail in my tire. So, he put air in all 4 tires. The next day I went out to get drive my car and the computer indicated that my right front passenger side tire had 0 air pressure ( my tire was completely flat). I called for a tow truck and I asked to be assigned a new agent. Brandon, was totally unprofessional & he caused me unnecessary aggravation during the holiday season. Bret Hines, was wonderful & took care of my situation right away in a professional & respectful manner. He gets 5 stars!!! More
by Jackie Covington
Verified CustomerOther Employees Tagged: Brandon Tibbals
January 05, 2025
I’ve purchased many cars, from many dealerships, over my almost 50 years driving. Rallye BMW of Westbury always provided for a pleasurable purchase and continues to provide truly exceptional service. almost 50 years driving. Rallye BMW of Westbury always provided for a pleasurable purchase and continues to provide truly exceptional service. More
by Vince
January 04, 2025
Great experience! Daniel Turin- is very professional, patient and educated regarding BMW cars. I am also grateful for Darren Thomsen for helping me get into a better Daniel Turin- is very professional, patient and educated regarding BMW cars. I am also grateful for Darren Thomsen for helping me get into a better car and making sure I was left a happy customer!! Darren went above and beyond and I am truly grateful! Also I would like to Thank Danielle Dewling and Hasan Barakat making sure I had a great smooth experience! I also want to commend James D'Agostinofor making sure I was left satisfied with my new BMW! More
by Erica Laporte
Other Employees Tagged: Darren Thomsen, Hasan Barakat, James D'Agostino, Danielle Dewling, Daniel Turin , Anthony Abreu
January 02, 2025
Came in for a regular service, was in and out in record time. Job well done, ask for Bret time. Job well done, ask for Bret More
by MCORSSEN2
Other Employees Tagged: Scott Robinson
January 01, 2025
BMW should take firmer position with warranty companies to defend their customers for failure assessment. This should be specific to the exclusions for subjective failure such as rust. To state that a plas to defend their customers for failure assessment. This should be specific to the exclusions for subjective failure such as rust. To state that a plastic sleeved rear coil spring broke because of rust implies a problem with BMW manufacturing process. How did the rear coil spring rust inside its plastic coating? This was a repair that should have been defended by BMW. More
by pkgreco535
Other Employees Tagged: Christopher Blanco
January 01, 2025
This is a Nice and easy place ; professional and friendly as well; recommend for this dealer as well; recommend for this dealer More
by jianbin035
Other Employees Tagged: David Huang, Daniel Turin
December 29, 2024
Since my last repair of my brake pads and water pump I have been noticing a problem with my interactive screen. It turns off and reboots every 10 minutes. I will stop by on 12/30 to see Bret on this and h have been noticing a problem with my interactive screen. It turns off and reboots every 10 minutes. I will stop by on 12/30 to see Bret on this and hopefully your tech expert can rectify this issue. Very disapointed. Thank you. Nicholas Nikolaidis More
by CNCHAT
Other Employees Tagged: Carol Clark-Muniz
December 26, 2024
I’m very happy with the service,is no wait time and I get the car very clean the car very clean More
by suzanaramusevic
Other Employees Tagged: Carol Clark-Muniz, Scott Robinson, Frank Trotta, Brandon Tibbals, Christopher Williams, Anthony Persaud, Cosmo Laurino , Kevin Juman
