Brett Bales | Page 7

Close to perfect, then left empty Overall a good experience for buying a used car. Worked out pricing by email vs. in person (my choice), came for a test drive, all went well. Didn't h Overall a good experience for buying a used car. Worked out pricing by email vs. in person (my choice), came for a test drive, all went well. Didn't have to spend too much time in the dealership, got the paperwork done with all the necessary pageantry they have to do to get you to buy more stuff. They washed the car for us to drive home. The only hiccup in the whole experience was having the low fuel light come on as soon as we entered the highway, which is well under a mile from the dealership. Would have been a nice touch to give us a few drops for the ride home. More

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Joe and Brett were absolutely incredible. I leased my new Tacoma, for a amazing deal and didn’t have to spend the whole day there! new Tacoma, for a amazing deal and didn’t have to spend the whole day there! More

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Barry and Bob are amazing. They are friendly and very acknowledgeable. They are not the type to harass you into buying a car. I had told them exactly what I wanted and Bob went above and beyond to make s acknowledgeable. They are not the type to harass you into buying a car. I had told them exactly what I wanted and Bob went above and beyond to make sure he found the perfect car for me. Brett in financing was funny and made the final buying process easy. I couldn’t have picked a better dealer to work to with. More

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Everyone helped me out a ton looking for my new car. Barry checked the inventory on what I wanted, and made sure the car was pulled up and ready for me to test drive when I arrived. Ryan helped me throu Barry checked the inventory on what I wanted, and made sure the car was pulled up and ready for me to test drive when I arrived. Ryan helped me through all of my sales paperwork and sales totals. And Brett gave me lots of good information about warranties and financing. More

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Really appreciated Barry’s help and advice when purchasing my new Toyota Camry. He helped in any way needed and had such a positive attitude. I would recommend Barry to anyone needing help in findi purchasing my new Toyota Camry. He helped in any way needed and had such a positive attitude. I would recommend Barry to anyone needing help in finding their new car! More

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Awesome professional service. Tim was a great professional salesman. Everything was smooth and fast with their service. I would definitely check back when it’s time to get another vehicle. Highly professional salesman. Everything was smooth and fast with their service. I would definitely check back when it’s time to get another vehicle. Highly recommend him. More

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Bob was amazing! We were in a bind to find a good vehicle quick and he was SO helpful and honest. He made our experience smooth sailing and not stressful. We will absolutely be back! Thanks Bob! quick and he was SO helpful and honest. He made our experience smooth sailing and not stressful. We will absolutely be back! Thanks Bob! More

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Buying a vehicle is one of my least favorite things to do. Honestly, I’d rather clean toilets. Alexander was very respectful and aimed to please. It was the least painful buying experience I’ve had in a do. Honestly, I’d rather clean toilets. Alexander was very respectful and aimed to please. It was the least painful buying experience I’ve had in a long time. More

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We are Toyota people. We told Mike what we were looking for and gave him our price range. He was polite and fair. Thank you for and gave him our price range. He was polite and fair. Thank you More

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Bait and Switch I have been leasing from these people for 12 years. My most recent experience was horrible! Our sales guy Joe Herman was GREAT in the beginning. I have been leasing from these people for 12 years. My most recent experience was horrible! Our sales guy Joe Herman was GREAT in the beginning. They did everything they could over email and phone to line up our sale. But once we got to the dealership to pick up our car, everything changed. When we arrived nothing was ready! The car was still sitting in the showroom. Joe was busy working another sale with a new customer and completely did not care about us. Wanted us to sign the paper work and move on. He did not show us the car, he did not go over any of the features. We even received the card with 1/4 of a tank of gas, they could not even fill it up for us!!! The entire time we were their waiting it felt like he could care less about us because he had made the sale and was working a new one. We sat there for over an hour waiting for him to even come get the car out of the showroom and give us the second key once we had signed! ANOTHER sales person had to finally help us. Then when the deal was done and a month later everything he told us was false. We were over our milage on the car and I asked about that. He stated when he was making the deal that if I came in that month Pappas would void it. Well, a month later and we received a bill for the overage. Then when I tried to address it with him over email and a call, no response. BUT I have tracking on my emails since I am in tech and I know he has read the emails but is choosing to not answer them. Horrible experience. I feel like I was pushed and customer service was great, up until I signed. Once I signed they did not care. Surprised as this is my 5 car with Pappas and this has never happened before. Blow away. More

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