Brett Morgan | Page 6

Do Not use Beaver I'm a big car guy (probably owned about 30-40 over the years) and my father and grandfather were both GM engineers in Detroit. I have been dealing wit I'm a big car guy (probably owned about 30-40 over the years) and my father and grandfather were both GM engineers in Detroit. I have been dealing with dealerships my whole life and my experience at Beaver Chevrolet has been the worst in all my years. I took my truck to Beaver Chevrolet 4 times within a month because of a transmission shudder and it is still not right. I initially dropped it off on 9/15/19 at night and the next morning called to make sure they had it and were going to assess it. I was assigned a service advisor, Evan Shade. I left multiple messages for Evan throughout the day to find out the assessment. I never received a call back. So on my way home from work, I stopped by and spoke with Brett Morgan. He told me he would take care of me. He spoke with Evan and asked why he didn't return my call. Evan outright lied and said he left a message for me. I showed my phone to Mr. Morgan and we agreed no missed calls or message from Beaver. I got a loaner that night and I waited a week for ANY feedback on my truck. No calls from Evan. No calls from Brett Morgan. So I called and left a message for Evan. Then called two additional times. During my third message for Evan I said that he had had my truck for a week and if I didn't hear from him that day I would be calling Chevrolet. Evan got back to me and said "You're next in line." I got my truck back two days later and the shudder was still there. I returned 3 additional times for the same issue. The last (and absolute final time I will EVER go to Beaver Chevrolet) was 10/7/19 when I returned it again for the same problem. I drove with their "transmission guy" who could feel the shudder but wasn't sure the cause and they gave me another loaner. As of 10/14/19 we hadn't heard a word from Evan or anyone at Beaver so my wife called at 3pm and was directed into Evan's voicemail where she left a message requesting an update on our truck. Her call was not returned. The next day on 10/15 she called at 3pm and spoke to the receptionist and explained that Beaver had had our truck for over a week now and we didn't know if it had been looked at, a part ordered, or anything. The woman said she would take a note directly to Evan to have him call back but that if we didn't hear before 6pm to call back. At 5;30pm my wife called again and said she hadn't heard back from Evan. Christina, the receptionist, apologized and put her on hold for Evan. After being on hold for Evan for 15minutes, my wife called Beaver on our other line. Christina apologized again and said she would walk over and tell Evan my wife was still holding. After 22 minutes on hold the line rang and then went into Evan's voicemail. My wife called Christina back and asked what happened. Christina said that Evan had said to send him the call. She hadn't realized he was going to then put my wife into his voicemail. Christina took down our contact info again and said to expect a call. A few minutes later a man called stating he was James Venson and Evan's boss. Unfathomably, he had no idea whether or not our truck had even been looked at. When asked if there was any documentation in their computer system he said that sometimes they put it in sometimes they don't. He said Evan was with a customer and that the tech who was assigned to the truck had left for the day at 4;30p.m. We were furious. James apologized and said he would wait on the phone with us until Evan was done with his customer. The elusive Evan finally got on speaker phone and said that while the shudder was present, it was within all of GM's tolerances so they couldn't tell what was actually causing the shudder. They recommended picking it up and if it gets worse or the transmission completely fails come on back and we will replace it. Yes, Beaver Chevrolet, we were WOWED, wowed at the compete lack of customer service at all levels of management in a dealership that we have ever experienced in our lives. More

by BRETT.ROBISHAW Verified Customer Verified Customer

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Outstanding Service Dealerships always have such a negative stigma when it comes to service rates and what not, but these guys not only gave great service, they were extr Dealerships always have such a negative stigma when it comes to service rates and what not, but these guys not only gave great service, they were extremely fair on the price and handled it quickly. Would highly recommend service work at Beaver Chevrolet More

by ericleister23 Verified Customer Verified Customer

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Great Experience! It was quite a pleasure to buy my truck. Jonathan and Bret treated me as if I was their only customer. Dustin was eager to please, as well. They we It was quite a pleasure to buy my truck. Jonathan and Bret treated me as if I was their only customer. Dustin was eager to please, as well. They went above and beyond. More

by BUTLERFA Verified Customer Verified Customer

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Best Place to by a car period. Beaver Chevrolet is the best there is. Gave me exactly what I asked for and did the whole deal on the other side of the world. Was able to surprise my Beaver Chevrolet is the best there is. Gave me exactly what I asked for and did the whole deal on the other side of the world. Was able to surprise my wife with a new car from that they hand delivered for free so I could surprise her with it. Let me tell she was extremely happy. Best experience I have ever had. Great price and no BS. You can trust them with everything they. They are not out there to screw anyone. They really are going to WOW you. More

by Justin.odonoghue81 Verified Customer Verified Customer

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Memorable Fun experience. No pressure. Felt like I made friends. I had a time deciding to purchase and they did not pressure me. So respectful. I highly recomme Fun experience. No pressure. Felt like I made friends. I had a time deciding to purchase and they did not pressure me. So respectful. I highly recommend. More

by teresasinkjax Verified Customer Verified Customer

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Great People and Great Service!!!!! Very professional and down to earth. Feels like a cookout and just having a good time with your family. They are very welcoming and make sure to make Very professional and down to earth. Feels like a cookout and just having a good time with your family. They are very welcoming and make sure to make you feel comfortable immediately. Highly recommended!!! More

by NRSTEEL2301 Verified Customer Verified Customer

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Great dealership and employees awesome Started out a little bumpy but Brett and his team were awesome. I would recommend this dealership. Other dealerships on west side would not recommend. Started out a little bumpy but Brett and his team were awesome. I would recommend this dealership. Other dealerships on west side would not recommend. More

by mdtrhoden Verified Customer Verified Customer

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Wow would be an understatement. They are the BEST. Special thanks to Phil and Lavertt for helping me out on the deal. They have made my dream come true even though I’m all the way across the world curr Special thanks to Phil and Lavertt for helping me out on the deal. They have made my dream come true even though I’m all the way across the world currently. They have overcame all the challenges that has been thrown at them and did so with zero hesitation. If you have the choice to, always go through Beaver Chevrolet, they will truly make you feel like a VIP. Thank you guys! More

by KEITH.PRAYOONCHAN.2021 Verified Customer Verified Customer

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Great Experience From start to finish, my service experience with Beaver Chevrolet was great! I made an appointment for an oil change and tire rotation in advance. From start to finish, my service experience with Beaver Chevrolet was great! I made an appointment for an oil change and tire rotation in advance. They honored a coupon from another Jacksonville Chevy dealer, saving me a long drive and wait. I dropped my vehicle off and they provided a print out of additional recommended and upcoming maintenance. There was no pressure to purchase the additional services but I do appreciate the information that was shared. I was informed when my vehicle was ready and they even gave it a complimentary wash! It is obvious the new ownership of this dealership is trying hard to win back customers following issues with previous owner. I wish them success in the future and plan to return for future service. More

by ET Verified Customer Verified Customer

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5 Star Service From the moment we walked into Beaver Chevrolet, we were treated with respect and listened to. We were guided by Lavertt through the process seamlessl From the moment we walked into Beaver Chevrolet, we were treated with respect and listened to. We were guided by Lavertt through the process seamlessly. I would recommend this dealership to anyone I know. More

by meganncox Verified Customer Verified Customer

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