Brett Sopocy | Page 16

Greenway Kia West responded

Thank you, Shamariblue, for sharing your experience with us! We’re so glad Brian, Brett, and Keiara made your service visit at Greenway Kia West in Orlando a positive one. It’s great to hear that Brian’s professionalism and support helped make your repairs easier and provided peace of mind. We truly appreciate your recommendation and look forward to providing you with exceptional service again in the future. — Mark Foster, Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

Thank you for your wonderful feedback! We’re glad Gabriel made you feel welcome and provided professional, friendly service during your visit to Greenway Kia West in Orlando. We appreciate your trust and look forward to assisting you again in the future. — Mark Foster, Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

Hi Anthony, Thank you so much for your wonderful review and for being a verified customer at Greenway Kia West! We’re delighted to hear you found our staff—including Joseph Hernandez Bonano, Hassan Abusoud, and Brett Sopocy—friendly and helpful, and that scheduling your Kia service was easy and convenient. Our team works hard to make every service appointment in Orlando as smooth as possible for our customers. If you ever need further assistance or have questions about your vehicle’s maintenance, please reach out to our service team anytime. Thank you for choosing Greenway Kia West! —Mark Foster Service Manager, Greenway Kia West

Greenway Kia West responded

Thank you for your positive feedback! We’re glad you had a great experience with the Greenway Kia West service team. Making sure our customers leave happy and confident in their Kia is our top priority. If you need maintenance, repairs, or just have questions about your vehicle, we’re always here to help. We appreciate your trust and look forward to seeing you again! – Mark Foster, Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

Thank you, Hector, for your wonderful review and for recommending Greenway Kia West in Orlando! We’re delighted to hear you received fast service and excellent customer care from Brett Sopocy and our team. Clear communication about vehicle maintenance is always our priority. ¡Gracias por su confianza y recomendación! Nos alegra saber que recibió un servicio rápido y una explicación detallada de los cambios realizados en su vehículo. Si necesita ayuda en el futuro, siempre estamos aquí para servirle en Orlando, Winter Garden, Kissimmee y áreas cercanas. We appreciate your support and look forward to serving you again!

Greenway Kia West responded

Thank you for your wonderful review! We’re thrilled to hear that Brett provided great customer service and made your experience at Greenway Kia West a positive one. We’re proud to have Brett on our team and appreciate your kind words about his service. If you need anything for your Kia in the future, please feel free to reach out to me at markfoster@greenwayauto.com. We appreciate your business! — Mark Foster, Service Manager

hochred responded

One big complaint about Greenway Kia West is that they do not return calls and the voice mail of finance department is always full. Obviously 🙄 they do not check their voice mails regularly. Very frustrating trying to reach Carlos and can’t leave a voicemail and leave a message at front desk and he still doesn’t call. This is by worst dealership I have ever dealt with!

Greenway Kia West responded

¡Hola yoma3166! Muchísimas gracias por tu comentario y por confiar en Greenway Kia West. Nos alegra saber que has recibido el mejor servicio y que nuestro equipo ha superado tus expectativas con atención y eficiencia al 100%. Para nosotros, es un honor servir a la comunidad de Clermont y Centro de la Florida con el más alto nivel de atención. Si necesitas cualquier cosa para tu Kia, no dudes en visitarnos nuevamente. ¡Gracias por ser parte de la familia Greenway Kia West! —El equipo de Greenway Kia West, orgullosamente sirviendo a Clermont

Greenway Kia West responded

Thank you for your honest feedback, Sarah. I’m sorry to hear your check engine light came back on and that your concerns about the shifting and knocking weren’t resolved during your visit. We want every guest to feel confident in their Kia service experience, and I’d like to personally review your situation and see how we can help. Please contact me directly at markfoster@greenwayauto.com so we can work toward a resolution. — Mark Foster, Service Manager

Greenway Kia West responded

Hi Rosiermalik2, Thank you so much for your amazing review! We’re thrilled to hear that Bert Sopocy made your visit unforgettable and that you had such a positive experience with us at Greenway Kia West. Our team is dedicated to making every visit special for our Clermont and Central Florida customers. We can’t wait to welcome you back! If you need anything in the meantime, Bert and the entire team are always here to help. —Your Greenway Kia West Team, proudly serving Clermont and Central Florida