Brett Sopocy Very very good service and the car arrived
on time Congratulations on the excellent service. Congratulations on the excellent service.
on time Congratulations on the excellent service. Congratulations on the excellent service.
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by depazmery
Verified Customer
Verified Customer
Service Price Transparency
Aug 12, 2025 -
Greenway Kia West responded
Thank you for sharing your experience! We’re delighted that Brett Sopocy provided you with excellent service and ensured your vehicle arrived on time. At Greenway Kia West, we strive to deliver this level of care to every customer. We appreciate your kind words and look forward to assisting you again. – Anas Lazaar, General Manager
UNACCEPTABLE.
2 HOURS 40 MINUTES FOR AN OIL CHANGE AND TIRE ROTATION THAT I HAD AN APPOINTMENT FOR. I WILL NEVER GO THERE AGAIN.
2 HOURS 40 MINUTES FOR AN OIL CHANGE AND TIRE ROTATION THAT I HAD AN APPOINTMENT FOR. I WILL NEVER GO THERE AGAIN.
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by None25
Verified Customer
Verified Customer
Service Price Transparency
Aug 11, 2025 -
Greenway Kia West responded
Hi, we’re sorry to hear about the long wait time during your recent service visit. We understand how frustrating this must have been, especially with a scheduled appointment, and this is not the experience we want for our customers. Please contact me directly at markfoster@greenwayauto.com so we can address your concerns and work toward a better experience in the future.
— Mark Foster, Service Manager
Snack area sucks, they have a sign that says “free
water” and no water available on a Monday. When I asked for water, the only to help was the shuttle guy and he looked all around the dealership and s
water” and no water available on a Monday. When I asked for water, the only to help was the shuttle guy and he looked all around the dealership and says that he couldn’t find water. The snack area is dirty no area for kids, I rather drive to Clermont next time!!!
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by Cnavar05
Verified Customer
Verified Customer
Service Price Transparency
Aug 12, 2025 -
Greenway Kia West responded
We appreciate your feedback and apologize for the condition of our snack area and the inconvenience regarding the water. This is not the experience we want for our guests. I’d like to address your concerns directly and ensure improvements are made. Please contact me at markfoster@greenwayauto.com. – Mark Foster, Service Manager
Very complicated in the facts of making appointment i
have bring my vehicle fee times and have mentioned a ongoing issue and never gets addressed cause they say there is nothing going on
have bring my vehicle fee times and have mentioned a ongoing issue and never gets addressed cause they say there is nothing going on
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by carriionjohnny
Verified Customer
Verified Customer
Service Price Transparency
Aug 04, 2025 -
Greenway Kia West responded
Thank you for your feedback and for bringing your vehicle to Greenway Kia West, Johnny. I’m sorry to hear about the difficulties you’ve experienced scheduling appointments and with the ongoing issue not being resolved. Your experience with Brett Sopocy and Gabriel Taurus matters to us, and I’d like the opportunity to review your situation in detail so we can find a solution. Please contact me directly at markfoster@greenwayauto.com so we can work toward resolving this for you.
— Mark Foster, Service Manager
He was very easy to communicate with and got back to me
promptly when I had a question.
promptly when I had a question.
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by Rfern1031
Verified Customer
Verified Customer
Service Price Transparency
Aug 04, 2025 -
Greenway Kia West responded
Thank you for your feedback and for choosing Greenway Kia West! We’re glad to hear that our team made communication easy and responded promptly to your questions. Providing clear, timely service is always our goal. If you have any other questions or need assistance with your Kia, please contact me at markfoster@greenwayauto.com. We appreciate your trust in us!
— Mark Foster, Service Manager
Great service team.
I will recommend Kia West to all the folks i know with a Kia.
I will recommend Kia West to all the folks i know with a Kia.
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by Matturrim
Verified Customer
Verified Customer
Other Employees Tagged:
Brett Sopocy
Aug 04, 2025 -
Greenway Kia West responded
Thank you for your great feedback and for recommending Greenway Kia West to others! We’re proud of our service team and grateful for your trust. If you or anyone you know ever needs assistance with their Kia, please feel free to reach out to me at markfoster@greenwayauto.com. We appreciate your support and look forward to serving you again!
— Mark Foster, Service Manager
Dealership was friendly and helpful from the minute I
walked in. Dropped in the morning and picked up later in the day.
walked in. Dropped in the morning and picked up later in the day.
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by dobbsfamilyfh
Verified Customer
Verified Customer
Service Price Transparency
Aug 04, 2025 -
Greenway Kia West responded
Thank you for your positive feedback! We’re glad you found our team at Greenway Kia West friendly and helpful throughout your visit. Providing convenient, same-day service is important to us, and we’re happy you were able to drop off your vehicle in the morning and pick it up later that day. If you ever need assistance or have questions about your Kia, please contact me at markfoster@greenwayauto.com. We appreciate your business!
— Mark Foster, Service Manager
Keiara is very informative.
She always takes care of me here at kia. She always keeps me confident about the services being done to my car. Keep up the great work !
She always takes care of me here at kia. She always keeps me confident about the services being done to my car. Keep up the great work !
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by etolozano
Verified Customer
Verified Customer
Service Price Transparency
Aug 01, 2025 -
Greenway Kia West responded
Thank you for your kind words! We’re thrilled to hear that Keiara, Brett, Brian, and Tony have consistently provided you with informative and confident service at Greenway Kia West. Our Orlando service team is committed to your satisfaction and vehicle care every visit. We appreciate your loyalty and look forward to serving you again!
– Mark Foster, Service Manager | markfoster@greenwayauto.com
It’s rare for me to write a review but in this case I
think it’s warranted. The sales experience was pleasant. Not pushy, also not “exceptional”, but nothing to complain about. After-purchase customer se
think it’s warranted. The sales experience was pleasant. Not pushy, also not “exceptional”, but nothing to complain about. After-purchase customer service was mixed. On one hand the post-sale communication started off terrible when we had issues with the car. I never received calls back I was promised, received mixed/conflicting or inaccurate answers to questions. Sales referred me to service. Service referred me back to sales. After having my car for a week we were told they wouldn’t fix it. At that point a general manager got involved and the experience was *much* better. I was impressed at how hard they worked to turn a bad situation into a very good outcome. I think the way a company deals with complicated customer issues is very important and in this aspect I was very pleased to work with them. At this stage they seemed honest and to be dealing in good faith. They seemed to genuinely care about their customers’ experience.
Given the conclusion I’m giving a high rating. The only big issue was the communication in the middle. That was largely the service department.
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by CP
Verified Customer
Verified Customer
Service Price Transparency
Aug 01, 2025 -
Greenway Kia West responded
Thank you for taking the time to share your honest feedback. We’re pleased that your sales experience was pleasant and that our team, including Manny, Muhammed, Karem, and Brett, worked hard to turn your situation around. We sincerely apologize for the initial communication issues you experienced, particularly during the post-sale service process. Your input is valuable and helps us improve our customer care across all departments. If you ever have further questions or concerns, please reach out directly—we’re always here to help and committed to earning your trust at every step.
– Anas Lazaar, General Manager | anaslazaar@greenwayauto.com
They should have a loner car for more than one day or
warranty work.thanks
warranty work.thanks
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by FRANKLIN722
Verified Customer
Verified Customer
Service Price Transparency
Jul 29, 2025 -
Greenway Kia West responded
Thank you for your feedback, Franklin. We apologize for any inconvenience regarding loaner vehicle availability during your warranty service at Greenway Kia West. We value your input and will share your comments with our management team as we work to improve our processes. If you have further questions or need assistance, please feel free to contact me directly.
— Mark Foster, Service Manager
markfoster@greenwayauto.com
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